Unobstructed: Customer Service & Engagement (EP. 22)


Mike Evenson was joined by Jonathan Boulter, the Associate Director of Patron Services at Virginia Tech’s Moss Arts Center, on episode 22 of the Unobstructed podcast. A Virginia Tech alumnus, he began his career at Walt Disney World, but made his way back to the university in 2012.

They discussed how the staff at the Moss Arts Center has continued to serve their core demographic during the COVID-19 shutdown, their HomeStage Series, pricing strategy for virtual events and the complex nature of hybrid events.

Jonathan also talked about his customer service philosophy, leadership approach, the importance of thinking safety first, ‘Zoom fatigue’ and more!