High quality support and a great onboarding experience can make all the difference when you’re learning a new software or approaching a major on-sale. Whether you’re training new staff or facing an urgent issue, we’re here to provide unparalleled assistance, seamless onboarding, personalized support, and a comprehensive knowledge hub to keep you on your path to success.
Customer support is nearly unparalleled in it’s influence on brand loyalty. So much so that in a recent study by NICE, 95% of consumers report considering customer service pivotal to their brand loyalty. That’s why prioritize offering best-in-class support and onboarding experiences, and our 4.7/5 client satisfaction score demonstrates our commitment towards building trust and satisfaction with our clients.
Smooth Onboarding and Implementation
Over the years, we’ve onboarded thousands of new clients. On average in 2023, we onboarded 7+ new clients each week. Having a platform that provides best practices and self-guided training while remaining easy to use for full-time events professionals and part-time employees is extremely important. With these in mind, we’ve taken an approach to seamlessly integrate onboarding with human expertise and cutting-edge technology, providing you with the following:
Continued Support: Beyond the Onboarding Process
After implementation, your organization will be feeling comfortable and confident with our platform – but it’s just the start of how we will support your growth! Support at AudienceView extends far beyond the onboarding phase. We’re committed to providing you with a human-led, tech-enabled support system that empowers your organization with instantly accessible self-service learning tools and a large, empathetic Support team available at all times.
In an era focused on A.I. customer service & responses like “We typically respond within 3-5 business days”….we’re proud to provide our clients with direct email, phone, and in-app access to a team of experts ready to support their needs. And that’s not going away any time soon either, from 2021-2023, we actually increased our Support Team headcount by 65%. With information at your fingertips, and a large team of Support professionals eager to help, it’s no wonder that 30% of client issues are resolved within 1 day, or that our average response time for critical issues is less than 1-hour.
At AudienceView, our team is always going to be passionate about your success, ready to assist anytime, and eager to understand your unique challenges.
Whether it’s 4 months or 6 years down the road, we want to make sure you feel supported. Expect more exciting updates as we continue to combine human expertise and cutting-edge technology approaches for support excellence.
Feedback from Clients
Take a closer look at how AudienceView Professional Clients feel about our onboarding, implementation, and continued support.
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This has been one of the easiest transitions to new technology that I’ve experienced. The training videos were in depth and easy to follow. If we did have questions, our onboarding support team was quick to respond. Everything was just so slick. Thank you so much!
Pump House Regional Arts Center
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As an arts council supporting all disciplines of art, a non-profit, and a Membership based organization, I appreciate that AudienceView Professional is flexible enough to support nearly all our varied needs. The customer support team has been great about offering creative ideas to help us meet our objectives within the confines of the system.
Verified Small-Business Owner
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Working with Jamie was genuinely an honor. While working on a seating chart update, I had tons of edits to share. Jamie always made the very specific and very many edits in a timely manner and was always compassionate and consistent in communication. I can’t thank Jamie enough for all the time and effort and expertise put into this update! I think the result will make a drastic positive change for our team and audiences.
Muhlenberg College – Baker Center For The Arts
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Upon submitting my late-night request, I received a prompt response less than 10 minutes later. The AudienceView agent was very understanding, kind and provided immediate assistance. This was particularly notable to me as I was navigating the process of updating the test seat map for ticket sales in preparation for our Season Announcement coming up. I deeply appreciate the timely help and expertise provided, to help resolve my concerns.
Opera Naples
As you can see, AudienceView Professional Clients feel great about their Support and Onboarding experience. We’re committed to ensuring we create this experience for your organization as well.