Audience Republic Services Description
Functionality
1. Audience CRM
Audience Republic provides a unified platform for audience marketing data from ticketing, streaming, and campaign sources. Organizers can build rich fan profiles and create targeted segments to personalize outreach and drive engagement across channels. Data is fully exportable, and clients retain ownership of their audience information.
2. Email Marketing
The platform includes email marketing tools to create and send targeted campaigns. Users can design personalized emails, set up automation flows, and measure engagement performance—all from within a single interface.
3. SMS Marketing
Audience Republic supports SMS marketing as an add on paid functionality for sending timely, high-impact messages. Organizers can reach audience segments quickly and track campaign performance, with global reach and compliance controls in place.
4. Campaigns
Promoters can run viral campaigns like presales, waitlists, ballots, and competitions to grow their database and drive demand. These campaigns are customizable and include built-in referral mechanics and reward systems to incentivize fan participation.
5. Marketing Automation
Marketing automation enables users to build workflows that respond to audience behavior—like ticket purchases or signups—with automated messages, segmentation, and retargeting. These tools help reduce manual work and increase efficiency across the marketing funnel.
6. Signup Forms
Organizers can create branded signup forms to collect fan information and grow their CRM. Forms are flexible and support a range of use cases, including presale registration, newsletter signups, and contests.
7. Paid Advertising Audiences
Audience segments can be synced to platforms like Meta and Google Ads for retargeting and acquisition. This enables smarter, data-driven ad campaigns using live event and CRM data.
Accessibility
We’re dedicated to creating usable and feature-rich products for the ticketing industry. We aim to make these products as functional and as intuitive as possible for everyone who uses them, including client users and ticket buyers.
We make every reasonable effort to conform to the current Web Content Accessibility Guidelines (WCAG) levels A and AA and want client users and ticket buyers, regardless of potential impairment, to be able to freely and easily navigate all of our web interfaces without frustration or confusion.
Both accessibility consultants and user testing are used to validate and improve our products. We’re dedicated to responding as quickly as reasonably possible to accessibility issues brought to our attention regarding our public user interfaces.
We believe that everyone regardless of disability or impairment should have access to our products and the excitement of purchasing tickets for live events in the same way as those without barriers.
Onboarding
Once you’re ready for onboarding, we will schedule time to ensure your system is ready and you are comfortable getting started. Our onboarding process is described below.
System Walkthrough
One of our Adoption Consultants will setup time with you to ensure you can login, check that your data is syncing correctly, and walk you through the key features of your new system.
Bring anyone from your organization who will be using the system and may have questions to review before starting
Some important items you need to organize to have a successful onboarding are listed below.
Learning Portal & Resources
As you get familiar with your system, you can use the articles and videos on our Learning Portal or the in-app help to understand features, use cases, and best practices.
Support
You receive the following support services for the Audience Republic product:
Access to in-app chat and help materials.
Access to the Learning Portal to log cases, read how-to articles, watch training videos, register for live webinars and post on the client discussion boards.
Direct access to our team of solution experts via the Learning Portal during business hours Monday through Friday.
After-hours emergency support via our on-call number and the Learning Portal.
Investigation and triage of cases related to application performance, defects, configuration issues, and technical tasks including system configuration and “How do I” type questions.
Access to update and review open and historical cases.
Status page subscription for real-time maintenance and system performance updates.
Automated system monitoring – twenty-four-seven. · For the current Support contact information, refer to our Contact Support article.
All reported standard (non-emergency) issues will be responded to by Support staff during business hours within one (1) business day.
All reported emergency issues will be responded to by Support staff within fifteen (15) minutes. An emergency issue is where a client has complete loss of a core (mission critical) business process and work cannot reasonably continue. Examples of an emergency issue that needs immediate attention includes: not being able to access the system, emails not sending, data not syncing.
These response times are good faith estimates only, based on our current averages.
Security
As a global leader in both technology and consumer experiences for live events, processing billions of dollars each year in ticket sales, you trust us with their live events and the patrons who attend those events. That trust is predicated upon us keeping the data of you and your patrons private and secure.
We leverage best practices from other standards such as NIST, ISO, and SOC. where it makes sense to do so, but we don’t formally comply or attest to those standards. This information is intended to provide an overview of how we protect that data and will be updated as we continually review and enhance our processes.
Security & Compliance
Our dedicated Security and Compliance team’s mandate is to protect the data you store in our services. Our Security and Compliance program includes:
- Product security.
- Protecting and securely transmitting cardholder data.
- Vulnerability management.
- Infrastructure controls (physical and logical).
- Policies and Operating Procedures
- Employee education and awareness.
- Intrusion prevention and detection.
- Data loss prevention.
We regularly assess our infrastructure and applications for vulnerabilities and remediate those that could impact the security of your data. Our Security and Compliance team continually evaluates new tools to increase the coverage and depth of these assessments.
Perimeter security
We define and manage our network boundaries using a combination of network appliances including load balancers, firewalls and VPNs. We use these to control how services are exposed and to segment our production network from the rest of our computing infrastructure. We use role-based access control protocols that are based on business needs to define and authenticate access to our production infrastructure.
Application/product security
Application security is by means of an individual username and password. It’s the responsibility of each client to ensure application-level roles are defined, implemented and managed in order to comply with any protocols or standards to which they may subscribe. Securing our Internet-facing web service is critically important to protecting your data. Our Security and Compliance team drives an application security program to improve code security hygiene and regularly assesses our service against OWASP for common application security issues.
Resiliency/availability
Our goal is to ensure our services are available to you at all times. As every system requires maintenance, we have regularly planned maintenance windows during which times we complete all essential maintenance work. We may also perform emergency maintenance from time to time. We have a global footprint and, in most cases, can be flexible and schedule planned maintenance windows at a time most convenient for you. We provide notice well in advance of any maintenance that may require a service outage. We also work with you to schedule those outages at times that are convenient. However, this isn’t always possible. You also have varying needs when it comes to disaster recovery or service failover. We can offer a range of options to best meet the needs of the individual client.
Incident response plan
Our incident response plan lays out the steps we follow when suspicious activity is detected.
- Containment: We take immediate action to contain any suspicious activity. This may involve isolating components or taking services offline.
- Confirmation: We move to confirm that any suspicious activity is a cause for concern and warrant further action.
- Engagement: Within 48 hours of confirmation of an issue we communicate with affected clients. We also engage relevant third parties such as crisis management, forensic specialists, cybersecurity professionals and where required law enforcement.
- Remediation: We work with all parties involved to remedy the immediate issue, re-secure the environment and return to normal operations.
Finance Operations
You are assessed Service Fees as set out on your Order Form.
Subscription fees will be invoiced on the first day of the month following the start date of the initial term as set out on your Order Form.
Transactions and complimentary ticket fees exceeding the annual limits stated on your Order Form will be invoiced after the end of each annual term.
Unless otherwise agreed in writing, invoices are due and payable within 30 days of the invoice date. Our preferred payment method is ACH transfer. Refer to your invoice for remittance instructions. Our fees are final and will be timely paid. Delinquent balances are subject to suspension of your account.
Fees will be debited and/or invoices will be issued by AudienceView Ticketing Corporation, or its affiliates.