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AudienceView Selected as New E-Commerce Partner of Chicago’s Historic Paramount Theatre and the Aurora Civic Center Authority

TORONTO, Ontario, Canada – March 15, 2016AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection as the new technology partner of the Aurora Civic Center Authority, which showcases productions at three popular venues in suburban Chicago.  The facilities include the 84-year-old historic Paramount Theatre (1,888 seats), RiverEdge Park – a 30-acre, 8,500-person outdoor concert venue, and the173-seat Copley Theater.

“AudienceView’s vision to put the customer at the center of an entertainment organization’s business is perfectly aligned with our aspirations.  Our subscribers and single-ticket patrons mean everything to us, and to our continued success.  We are delighted to be working with an organization that feels as strongly as we do about nurturing the customer journey and ensuring an exceptional service experience,” said Paramount’s Vice President of Marketing & Sales Jim Jarvis. “Following our recent, unparalleled growth, we are excited to be working with a best-in-class company that will help us continue that trend.”

Paramount began an industry-wide search for a new technology partner after it became clear that its incumbent system was not able to meet the organization’s current or future needs. AudienceView, with its customer-friendly solution that allows organizations to grow, was selected as the ideal fit.

As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to create an exceptional online experience and ensure the highest levels of customer service and care.  These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.

In doing so, Paramount will reimagine the customer experience and support ongoing growth, related in part to a new Broadway series and demand for season tickets subscriptions, which account for a majority of sales.  Customers will also have the ability to purchase tickets plus related products and services for any Paramount event in a single transaction.

“Paramount embraces the same vision as AudienceView and our relationship is a perfect blend of technology, partnership and desire to provide premium guest experiences,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView.  “As an organization, Paramount has every intention of growing and is not afraid of change to achieve its goals.  We are thrilled to have been chosen to help this dedicated team of arts professionals move forward on their journey of growth.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by Stamford Center for the Arts and Palace Theatre

AV16-ClientAnnouncement-PalaceTheater_710-270The Stamford Center for the Arts (SCA) and Palace Theatre have selected AudienceView as their new entertainment technology partner. SCA produces and showcases a full season of live theatre, opera, dance, family programming and concerts at the historic 1,580-seat Palace Theatre, plus art exhibitions in its gallery space. The Palace Theatre is also home to the Ballet School of Stamford, Connecticut Ballet, Lumina String Quartetʼs Chamber Music Institute, Namaskaar Foundation, Stamford Symphony and Stamford Young Artists Philharmonic.

With AudienceView, SCA will migrate from numerous systems to a single, integrated e-commerce solution that puts the customer relationship at the center of all operations.

In addition to ticketing all events, AudienceView will significantly improve the overall service experience by automating fulfilment of member benefits, integrating all touch points into 360-degree patron records and helping to grow the membership program in new and exciting ways. These improvements will help SCA to grow its member base, increase revenue and become more efficient. Fundraising as well as new and innovate program offerings will be also be powered by AudienceView.

“We are thrilled to be working with the passionate and driven team at Palace Theatre and thank our like-minded clients for the enthusiastic referral,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our technology is an ideal fit for the Palace and the SCA’s business aspirations and will immediately transform their processes to create impactful customer experiences.”