Posts

AudienceView’s 2015 Success Underscores Client Satisfaction and Customer-Focused Experiences

TORONTO, Ontario, Canada – March 3, 2016AudienceView, a world leader in e-commerce software for events and entertainment organizations, achieved exceptional success in 2015 by enabling powerful experiences for client’s passionate communities. With dozens of new organizations joining the company’s ever-growing family and numerous client renewals, AudienceView solidified its position as a global industry leader.

“AudienceView is proud of its status as the go-to solution for major college athletics programs, entire campus communities, performing arts organizations, arenas, film festivals and more,” said Mark Fowlie, CEO of AudienceView. “Our success speaks volumes about the value of combining ticketing and all related transactions, including merchandise sales and fundraising, into a single system. We are helping to provide a unique, emotional customer experience that goes beyond selling a game or a show and ensuring that organizations can always be in touch with their most passionate supporters.”

New Clients

Higher education, college athletics and performing arts are the areas in which AudienceView’s growth was greatest in 2015. New clients using AudienceView across campus include Princeton University, the company’s fourth Ivy League school joining long-term clients Harvard, Yale and Dartmouth, plus University of Northern Colorado, Simon Fraser University and The George Washington University.

AudienceView was also selected as the new official ticketing and fan engagement solutions provider for the University of Tennessee Athletics. The comprehensive partnership will see AudienceView power ticketing for the venerable 102,455-capacity Neyland Stadium and service Knoxville Tickets, a regional outlet for various Knoxville area venues including Thompson-Boling Arena and Knoxville Civic Auditorium and Coliseum.

“We are enthusiastic and eager to leverage AudienceView’s state of the art technology and capitalize on the many new strategic opportunities,” said Brett Huebner, Sr. Associate Athletics Director and Chief Financial Officer at Tennessee Athletics. “AudienceView’s unique platform and vision for customer engagement, purchases, and management strongly aligns with our fundamental and future business goals.”

Also in athletics, our partnership with the National Association of Intercollegiate Athletics (NAIA) enables more than 260 member schools to access a centralized e-commerce and fan engagement platform powered by AudienceView.

AudienceView was selected in 2015 as the new technology partner of The George Washington University Athletics department (GW Athletics) in Washington, D.C. Its ticketing team is using AudienceView to drive sales for five varsity sports, including NCAA basketball, and a variety of club and intramural athletic events. AudienceView will also power ticketing for the Division of Student Affairs.

On the arts side, AudienceView proudly welcomed Film Independent, which produces the Los Angeles Film Festival, CenterArts and its four venues at Humboldt State University, George Washington University Arts, Children’s Theatre of Charlotte and Irving Arts Center, among others.

Among new standout clients in the UK, AudienceView joined forces with Bath Spa Live, Bath Spa University’s production company for arts and cultural events.

Continuing Partnerships

AudienceView is pleased to have signed contract extensions with many long-time clients.

Renewals in the UK include the internationally renowned FA Group and Wembley Stadium; its iconic 90,000-seat venue that’s been served by AudienceView since 2005, as well as ACC Liverpool Arena and Convention Centre, Liverpool Philharmonic, Hall for Cornwall and Dublin Theatre Festival.

In the United States and Canada, Ticket Central and Playwrights Horizons, Shorenstein Hays Nederlander, Geffen Playhouse, Louisiana Philharmonic Orchestra, Broadway Center for the Performing Arts, The Wheeler Opera House and Aspen Show Tickets, Pechanga Resort and Casino, the Fine Arts Center and the City of Moncton inked exciting renewals with AudienceView.

Internationally, Ticketworld in the Philippines and Australia’s Moshtix renewed their commitment to power operations using AudienceView. As a result of our partnership and by leveraging AudienceView’s regional ticketing features, Moshtix won a highly coveted contract with the Astor Theatre in Perth.

“Our success underscores the importance of innovation and how it can be achieved using a single system,” adds Michael Bryce, Chief Operating Officer for AudienceView. “AudienceView is intelligently powering the transactions that support passionate fan experiences while driving efficiency at the same time. AudienceView’s technology makes it possible for any type of organization to put fans and patrons first without losing sight of the bottom line.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Image credits: Children’s Theatre of Charlotte, GW Athletics, GW Arts, Bath Spa Live, Moshtix, and University of Tennessee, Knoxville.

StubHub Announces Partnership With AudienceView

Agreement Will See StubHub Serve as Distribution Channel for AudienceView-Ticketed Events

DECEMBER 18, 2014 – SAN FRANCISCO – StubHub, the world’s largest ticket marketplace, today announced a brand new partnership with AudienceView, the complete e-commerce provider for entertainment organizations worldwide, to serve as a distribution channel for primary ticketed events.

AudienceView, which powers e-commerce and ticketing for both large entertainment organizations and self-serve events management portals that can be used for experiences of any size or type, will integrate its solution with the StubHub platform. The integration is designed to provide seamless, real-time inventory management so that AudienceView clients may better utilize StubHub as a distribution channel for their events. AudienceView provides a full e-commerce and ticketing solution for more than 550 venues, representing 100,000+ live events annually in the United States, Canada, United Kingdom and beyond. The event categories presented by AudienceView clients range from theater, performing arts and film to music, professional sports and college athletics.

The partnership with AudienceView will add to StubHub’s existing supply in theater and performing arts, in addition to music, sports, and other forms of live entertainment, continuing to provide fans access to more tickets to more events than any other marketplace in the world. In turn, StubHub users can expect to find tickets to the broadest array of events anywhere online. AudienceView clients will have access to a trusted distribution service to sell more tickets and generate additional revenue.

“We are excited about partnering with StubHub, which has become a trusted source for fans and patrons looking for tickets,” said Mark Fowlie, CEO for AudienceView. “Event discovery is a key component in finding new consumers, and AudienceView has always participated in an ecosystem that promotes multiple distribution channels. Adding StubHub to that list only increases the value proposition we provide to entertainment organizations looking to reach a wider audience. The integration will create seamless inventory control without the need for our clients to manually add inventory to StubHub. It also offers a streamlined process for the end consumer.”

“We are thrilled to partner with AudienceView to enable their clients to take advantage of the tens of millions of qualified visitors we see visit StubHub every day,” said Geoff Lester, Head of Partnerships and Business Development for StubHub. “Conversely, we are excited to be able to help our users find tickets outside of sports and major concerts, in markets all over the US, Canada, and the UK.”

AudienceView clients will be able to list, manage, price, and fulfill their ticket inventory on StubHub easily through AudienceView, without creating additional work for staff. Additionally, integrated access control will ensure a seamless experience for customers buying tickets through StubHub.

Both companies expect the ticketing integration to be completed during the first quarter of 2015.

About StubHub

StubHub is the world’s largest ticket marketplace, enabling fans the choice to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. Offering a superior fan experience at its core, StubHub provides fans with honest, all-in pricing, where the price you see is the price you pay at checkout. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation through numerous industry firsts, including the introduction of the industry’s first ticketing application, first interactive seat mapping tool and the first live entertainment Fan Rewards program. The market leader, StubHub is partners with major organizations and brands, including more than 120 teams, venues, and properties in MLB, NFL, NBA, NHL, Barclays Premier League, MLS and NCAA, as well as ESPN, AEG, Paciolan and AudienceView. Throughout North America and Europe, StubHub provides the total end-to-end event going experience that is the way ticket buying should be. StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com, Twitter.com/StubHub, Facebook.com/StubHub, or YouTube.com/StubHub.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

# # #

Media Contacts:

Jessica Erskine | StubHub! | jerskine@stubhub.com | 818.618.8244
Christine Payne | AudienceView | media@audienceview.com | 416.489.0092

AudienceView Partners with Booking Protect to Offer Comprehensive Ticket Refund Protection

TORONTO, Ontario, Canada – October 13, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, and Booking Protect today announced an international partnership that will allow AudienceView clients in North and South America, Europe and Asia-Pacific to offer a comprehensive refund guarantee to their customers. Booking Protect’s ‘booking protection guarantee’ is market leading, both in terms of coverage for consumers and income potential for AudienceView clients.

Customers who purchase tickets through e-commerce platforms operated by AudienceView clients are able to opt in to the ‘booking protection guarantee’ during their ticket purchase journey. Backed by an insurance contract that covers the liability of AudienceView’s clients, the product enables customers to obtain a full refund, including all service and booking fees, if they cannot attend the event for a number of reasons, including personal illness with no exclusion for pre-existing medical conditions, severe weather disruption and delays to scheduled transportation. All consumer refund requests are managed by Booking Protect’s in-house team and not outsourced to any third-party providers.

“Our partnership with Booking Protect underscores AudienceView’s ongoing efforts to add value for its clients and support the overall customer experience,” said Jeff Koets, Vice President of Strategic Partnerships for AudienceView. “With Booking Protect, our clients can offer comprehensive refund protection to event and entertainment consumers for a nominal fee. We are pleased to be making this product available so that consumers can choose to protect their ticket purchase and receive a full refund for reasons covered by the refund protection product.”

“Booking Protect is pleased to have signed a strategic partnership with AudienceView, which will enable them to offer their customers a market-leading product,” said James Hastie, Director of Booking Protect. “Our team is unique in that we have experience in the ticketing sector as well as being linked to one of the most successful, award-winning insurance brokers in the UK. Combining our ticketing industry experience with our knowledge of the insurance sector has enabled us to deliver a proposition that is very attractive to both ticketing agents and the end customer.”

About Booking Protect

Booking Protect is a market leader in product development and fulfilment in the booking protection guarantee market. Booking Protect is a partnership of ticketing and IT expertise combined with award winning insurance broking services. Booking Protect aim to offer its customers products that enhance the end customer experience and provider revenue development and protection opportunities.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

The NEC Group Extends Partnership with AudienceView

Ticket_Factory_logoTORONTO, Ontario, Canada – August 7, 2014AudienceView,a world leader in e-commerce software for events and entertainment organizations, is proud to announce the signing of a long-term renewal agreement with the National Exhibition Centre (NEC) in Birmingham, England. The contract extends AudienceView’s partnership with The Ticket Factory, NEC’s national ticketing division, which sells approximately 2.3 million tickets each year for a range of concerts, comedy and sporting events, theater performances, exhibitions, visitor attractions and much more throughout the UK.

In addition to being the official box office for the NEC, LG Arena and the NIA, The Ticket Factory has operated as the official agent for River Street Events (BBC Good Food Shows), Haymarket Exhibitions and the Royal Horticultural Society Flower Shows since 2010. LTA (Aegon International) and Get Into London Theatre (GILT) are also clients of The Ticket Factory.

“AudienceView’s longstanding expertise and shared commitment to growing our business has made this an absolutely ideal partnership over the years,” said Rob Williams, Operations Director of The Ticket Factory. “As a leader and innovator in integrated e-commerce solutions, AudienceView is continuously enabling us to bring great value and customer service to our partners and end customers. This is something we regard highly. We are also benefiting from the ability to optimize our operations and bring ongoing efficiencies to our business.”

“We are thrilled to continue our partnership with NEC and The Ticket Factory as they expand their business with an ongoing emphasis on service excellence,” said Mark Fowlie, CEO for AudienceView. “The Ticket Factory is having continued success in its regional relationships and is also selling more tickets on behalf of a growing number of sports organizations. AudienceView is the ideal solution to help drive these affiliations forward because of its ability to efficiently and effectively power events and e-commerce beyond live music, entertainment and festivals.”

Great customer service sits at the heart of The Ticket Factory through its UK-based call centre, which is open 24 hours a day, seven days a week. The call centre operates alongside TheTicketFactory.com, which offers customers the chance to view an array of UK-wide events. The Ticket Factory also boasts a dedicated groups booking team that provides a passport to the best live experiences the UK has to offer, including some significant group discounts and advantages.

About The Ticket Factory

Notes to editor:

  • The Ticket Factory is one of the UK’s leading national ticketing agents, selling around 2.3m tickets a year for a range of theatre performances, comedy events, concerts, sporting events, exhibitions, visitor attractions and much more across the UK.
  • Based at the NEC in Birmingham, The Ticket Factory is the official box office for the NEC, LG Arena and the NIA and has operated as the box office agent for Haymarket Exhibitions and the Royal Horticultural Society Flower Shows since 2010.
  • Great customer service sits at the heart of The Ticket Factory through its UK-based call centre that is open 24 hours a day, 7 days a week. This sits alongside www.theticketfactory.com, which offers customers the chance to view an array of UK-wide events.
  • The Ticket Factory also boasts a dedicated groups booking team who, with over 30 years’ experience, offer a passport to the best live experiences the UK has to offer, with some great discounts and advantages for groups along the way.
  • The Ticket Factory is also a member of the Society of Ticket Agents & Retailers (STAR), which means that customers can purchase tickets with confidence.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com