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Children’s Theatre of Charlotte Selects AudienceView

AV15-ClientAnnouncement_CTC

Children’s Theatre of Charlotte (CTC), a top theatre and education organization for young people, has chosen AudienceView’s AV Pro as its new entertainment e-commerce and CRM solution.

AudienceView will power ticketing, e-commerce, fundraising, customer relationship management (CRM) and class registrations for the nationally recognized theatre, which serves 300,000 children and families each year through its productions and wide-ranging education programs.

CTC is also home to a professional touring company, which has performed for more than 1.2-million people across North Carolina and into South Carolina, Georgia, Virginia and West Virginia.

AudienceView was selected by CTC following a comprehensive, industry-wide search.

“Children’s Theatre of Charlotte is known for providing remarkable family experiences and for its commitment to education at all levels. We couldn’t be prouder to join the CTC family and welcome them to ours,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our team looks forward to providing a single, robust, integrated solution that will further the theatre’s overall service experience for performances, education and community involvement programs.”

AudienceView Launched as New E-Commerce, Fundraising and Patron Management Partner of Marin Theatre Company

TORONTO, Ontario, Canada – November 20, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is live as the new technology partner of Marin Theatre Company (MTC) in Mill Valley, California. MTC is using AudienceView’s AV Pro to drive integrated ticketing, responsive e-commerce, fundraising and patron management in support of its world-class productions, which delight audiences from the Marin County and Bay Area communities and beyond. MTC_logo copyThe organization first opened its doors in 1966 and has since grown to become the premier mid-sized theater in the San Francisco Bay Area and leading professional theater in the North Bay.

“AudienceView was recommended to us by other theater groups in the Bay Area as an honest, responsive company with innovative technology, which is exactly what we were seeking,” said Michael Barker, Managing Director for Marin Theatre Company. “We are excited to have migrated our ticketing and fundraising to AudienceView because it is a proven, fully integrated solution that is ideal for not-for-profit performing arts and which offers flexibility, drives operational efficiencies and provides growth potential for the future.”

MTC is using AudienceView’s white-label solution to gain greater control over its contributed and earned revenue streams, improve business operations and provide ease-of-use for ticket office and management employees. The organization expects to quickly benefit from new opportunities to upsell and cross-sell tickets, donations and related e-commerce offerings during the transaction and via highly targeted marketing campaigns. AudienceView’s suite of analytics tools enable MTC to automatically generate reports showing real-time results of its fundraising and marketing programs. As an AV Pro customer, MTC will also have access to a set of integrated Google tools including Google Analytics and Google Tag Manager.

“With AV Pro, Marin Theatre Company is able to create efficiency by eliminating manual processes and engaging patrons like never before. Our industry-leading solution is also helping MTC provide even better service to its customers, leverage its fundraising successes to date and future-proof its operations for the years to come,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are delighted to welcome Marin Theatre Company to AudienceView and to have them join our Bay Area client base alongside innovators such as Shorenstein Hays Nederlander (SHN), A.C.T. and Shotgun Players.”

About Marin Theatre Company

Founded in 1966, Marin Theatre Company is the Bay Area’s premier mid-sized theater and the leading professional theater in the North Bay. We produce a six-show season of provocative plays by passionate playwrights from the 20th century and today in our 231-seat main stage theater, as well as a five-show Theater Series for Young Audiences in partnership with the Bay Area Children’s Theatre in our 99-seat studio theater. We are committed to the development and production of new plays by American playwrights, with a comprehensive New Play Program that includes productions of world premieres, two nationally recognized annual playwriting awards, readings and workshops by the nation’s best emerging playwrights and membership in the National New Play Network. Our numerous education programs serve more than 6,000 students from over 40 Bay Area schools each year.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

St. Olaf College Deploys AV Pro to Transform Ticketing for The St. Olaf Christmas Festival

TORONTO, Ontario, Canada – November 13, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the deployment of AV Pro to transform and streamline ticketing for The St. Olaf Christmas Festival.  Presented annually by St. Olaf College in Northfield, Minnesota, the beloved festival is one of the oldest musical celebrations of Christmas in the United States.

“With increasing demand beyond our immediate constituents and a limited number of tickets, a reliable and powerful online sales solution is critical in order to accommodate our constituents while still making the event available to the public.  We wanted the quality of our technology to match the excellence of our program, which we have accomplished by partnering with AudienceView,” said Kevin Stocks, Assistant Director for Promotion and Marketing at St. Olaf.  “Our ticketing process is now simple and straightforward for our customers – despite the fact that we have a very strict and complex access structure for these tickets that are in such high demand.  We have been selling tickets through AudienceView for a few weeks now and our constituents are telling us that they are very happy with their ticket buying experience.”

With the ticketing process automated by AudienceView, festival attendees are ensured fair access based on the strict guidelines in place for donors and donor groups, employees and emeritus employees, students, parents, alumni, friends of the college and the general public.  The solution’s flexible, advanced capabilities allow staff to deeply structure the type of ticket buyer, how and when they have access to seats.

“We are extremely proud to welcome another prestigious Christmas program to our growing family in the Midwestern United States and to be modernizing ticketing of a production that has grown in size and popularity since it began over 100 years ago,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView.  “Our functionality is extremely well suited for these types of complex on-sales, which are driven by an entitlement hierarchy that unlocks and limits seats in stages based on donor level, relationship with the school and other factors. We look forward to a long, successful relationship with The St. Olaf Christmas Festival and welcome the opportunity to potentially expand our efforts to include other organizations on campus in the future.”

Started in 1912 by F. Melius Christiansen, founder of the St. Olaf College Music Department, The St. Olaf Christmas Festival today features more than 500 student musicians who are members of five choirs and the St. Olaf Orchestra, four conductors and thousands of audience members who are invited to sing along.  The festival is regularly broadcast nationwide on public television and radio.  It has also been featured nationally in major US publications, including TV Guide, Entertainment Weekly, the Wall Street Journal and the Los Angeles Times.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

Dairy Center for the Arts Goes Live with AudienceView’s AV Pro

TORONTO, Ontario, Canada – September 4, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces the launch of AV Pro at the Dairy Center for the Arts in Boulder, Colorado. The historic, repurposed dairy facility is a unique, multi-purpose venue for performances, special events, gallery exhibitions, daily films on a year-round basis, and lectures, and houses Boulder’s premier ballet and music schools. The Dairy produces a variety of presentations and productions such as the popular Comedy Night. It is also home to 14 resident companies, including Boulder Ballet, Boulder Ensemble Theater Company and Boulder Philharmonic Orchestra, and 11 arts organization offices.

“Relationships with our customers, our constituent clients and our community are everything to us. We are thrilled to have found a technology partner that believes in these bonds as strongly as we do,” said Bill Obermeier, Executive Director of Dairy Center. “AudienceView’s modern AV Pro solution is exactly what we need to support business growth and operational efficiencies. We are excited to be using it to drive all of our e-commerce operations, in-venue sales, memberships, customer relationship management and the true engagement that is at the very foundation of a remarkable service experience.”

To complement the stellar yet diverse programming offered at the Dairy, AV Pro is facilitating a remarkable customer service experience that is in keeping with each organization’s brand. Customers have the ability to purchase tickets plus related products and services for any Dairy event and make a donation in a single transaction. Integrated fundraising, membership and retail point-of-sale (POS) ensure that all revenue flows through AV Pro as a full commerce solution.

The service experience is facilitated by a new e-commerce and corporate website powered by AudienceView’s content management system (CMS). While maintaining their own unique identities, resident companies have access to their customer data through defined security levels. This ensures a 360-degree customer view and makes it possible for organizations to cross-market, cross-sell and upsell to support business growth.

“With AV Pro, the Dairy and its resident companies are in a position to engage with their customers and their community at a much deeper level. We are thrilled to have been chosen to help the Dairy continue its tradition of enlivening the spirit of residents and visitors to Boulder,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are particularly proud of our work in Colorado, where AudienceView is partnered with many premier performing arts organizations including the Denver Center for the Performing Arts, Vilar Performing Arts Center, Colorado Chautauqua Association and Colorado Music Festival, and Lone Tree Center to name a few, and look forward to revolutionizing the Dairy’s full e-commerce and on-site operations.”

About the Dairy Center for the Arts

The Dairy Center for the Arts was founded in 1992 when it was transformed from a milk-processing facility to a thriving multi-disciplinary arts hub and a nationally recognized example of constructive urban development and renewal. The Dairy’s 42,000 square foot facility houses Resident Organizations in disciplines ranging from visual arts, theater and film, to dance and music. As the largest multi-disciplinary arts center in the Boulder area, The Dairy provides a professional environment complete with art galleries, performance venues, teaching studios, offices, rehearsal spaces, dance studios, classrooms and a 60-seat art-house cinema.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView’s AV Pro Deployed by Colorado’s Midtown Arts Center

TORONTO, Ontario, Canada – July 23, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the launch of AV Pro as the ticketing and technology solution of the Midtown Arts Center (MAC) in Fort Collins, Colorado. The MAC is northern Colorado’s premier cultural and performing arts center, featuring a Broadway-style dinner theatre, an elegant ballroom for special events and weddings, and a traditional auditorium theatre for the MAC’s thriving arts academy, including the award-winning Young Audiences Series.Midtown_Arts_Center_logo

“We are excited that our partnership with AudienceView has modernized our technology so that it is as fantastic as the productions on our stages,” said Kurt Terrio, Owner, Producer and President of the Midtown Arts Center. “AV Pro is a single, integrated solution with modern, efficient features. With it, we are transforming our ticketing and overall service experience, improving our membership program, streamlining and automating the distribution of season tickets, and putting a social engagement strategy in place. We are also excited by the long-term operational efficiencies we can achieve with AV Pro.”

The Midtown Arts Center is the most recent organization to launch AudienceView’s AV Pro solution, which is loaded with features and functions to run the daily ticketing, e-commerce, CRM, marketing, content management, fundraising and analytics operations needed to create memorable customer experiences. The fixed, monthly subscription was extremely attractive to the MAC when choosing a new software partner. In addition, the MAC was excited that there are no usage limits regardless of how much their business grows. Finally, by choosing AV Pro, the MAC has ensured they will remain on the latest and greatest version of AudienceView as upgrades are always included.

“We are thrilled to welcome the Midtown Arts Center to the AudienceView family of premier performing arts clients,” said Mark Fowlie, CEO of AudienceView. “As we knew it would, AV Pro is exceeding all of the MAC’s expectations as the organization moves from a legacy system to a contemporary solution with the ability to sell tickets via traditional methods, mobile or social media. We look forward to a long and successful partnership as this award-winning institution takes customer engagement to new heights.”

The MAC is a multi-use, year-round facility. It is anchored by a 236-seat state-of-the-art dinner theatre, which has showcased the best of Broadway theatre for almost 20 years to over a half-million guests only minutes from their home. Performances are presented by a professional company recruited from across the United States and accompanied by a live orchestra. In a second 200-seat auditorium, the same professional company presents affordable, appropriate and accessible entertainment for kids, schools and the entire family as part of the MAC’s Young Audience Series. The auditorium also hosts community performances, lectures and meetings, and is the venue of choice for area Lions Clubs and Rotary Clubs. Special events and weddings are hosted in an additional 200+ seat ballroom. All of these spaces are supported by a full kitchen capable of serving up to 450 people, as well as ample space for mingling in the MAC’s contemporary grand lobby featuring a full bar and lounge.

In 2013, the MAC won Colorado’s prestigious True West Theatre Award for “Best Musical” for its production of Les Misérables. The True West Awards are the longest-running continuously administered theater awards program in Colorado.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

South West Ticketing Solutions Limited Launches AudienceView’s AV Pro to Power Venue and Agency Services

TORONTO, Ontario, Canada – April 15, 2014 – After an extensive review of available solutions, South West Ticketing Solutions Limited has selected and launched AV Pro by AudienceView to manage ticketing, e-commerce and customer relationship management (CRM) for the Plymouth Pavilions in Plymouth, Devon, England.  In addition, South West Ticketing Solutions Limited plans to leverage AV Pro to offer agency services to other venues, such as the new ice skating arena at Higher Home Park, where it will manage admissions and event ticketing.Smaller-ice-rink-Plymouth-Pavillions

“These are exciting times for Plymouth Pavilions and AudienceView is the ideal partner to help us grow and expand our business.  Its ability to provide a central CRM was a key factor in our decision,” said Sarah Phillips, Deputy General Manager of Plymouth Pavilions.  “We look forward to further improving our service with AV Pro by offering our customers a single shopping cart experience that incorporates ticketing, parking, merchandise and more.”

With AV Pro, South West Ticketing Solutions Limited is managing its brands and diverse business requirements using a single platform.  The organization highly values the solution’s integrated CMS, which gives South West Ticketing Solutions Limited control of creating and updating its own content across multiple websites.  The CMS also provides the ability to promote events and offers and integrate the shopping experience with helpful and engaging information to create an incredible user experience.  Powerful marketing, analytics and event-day tools are also included with every AV Pro installation.You-Me-At-Six-Plymouth-Pavillions

“We are excited to welcome South West Ticketing Solutions Limited to the AudienceView family and to be playing such a critical role in the organization’s business.  AV Pro puts the customer at the centre of every organization’s universe to help drive unparalleled service satisfaction.  At the same time, it creates incredible operational efficiencies to enable business growth while managing costs,” said Mark Fowlie, CEO of AudienceView.  “We look forward to a long relationship with South West Ticketing Solutions Limited.”

AV Pro is available as a fixed, monthly subscription based on a company’s individual profile, which incorporates elements including venue size, number of events and total system usage.  With AV Pro, organizations continue to pay the same monthly fee regardless of how much their business grows.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com