AudienceView’s AVConnect Academy Celebrates Learning and Program Expansion

TORONTO, Ontario, Canada – June 27, 2013AudienceView is welcoming clients to Toronto from July 16-18, 2013 for its annual AVConnect Academy, which features three days of education and networking opportunities for the company’s active user community.  Hands-on training is led by subject matter experts in a formal classroom setting and the diverse agenda includes something for all AudienceView users, regardless of experience level or area of concentration. The Academy is just one of the integral elements of the broader, year-round AVConnect program that promotes the continuing education of AudienceView users.

“We are extremely excited by the continued momentum of our AVConnect program and to be bringing our users together in such meaningful ways,” said Mark Fowlie, CEO of AudienceView.  “In addition to learning from the AudienceView team, AVConnect offers the opportunity to see the incredible, innovative solutions that fellow users are implementing at their organizations.  This is an excellent way for our clients to expand their usage of the AudienceView platform.  Users also come away from our sessions with tips and best practices to enhance the customer experience, become more operationally efficient and unlock new revenue opportunities.”

In addition to an annual conference each winter, the AVConnect program includes one-day AVConnect Meetups hosted by clients at their venue.  Users who work in ticketing, marketing, fundraising and IT from the region and surrounding areas get a company update from an AudienceView executive, presentations from subject matter experts and case studies from fellow users.  Weekly AVConnect Hangouts offer online learning opportunities from the comfort of a user’s own office or wherever they may be.

Classes at the 2013 AVConnect Academy range from topics such as ticketing templates, fundraising, and bundles, renewals and offers to business intelligence, content management, and memberships and merchandise.  The new AV Refresh Academy Track, designed to provide an overview of all key areas in the AudienceView platform for new users and those who would benefit from a review, will also be unveiled.

“To create customer satisfaction and long-term loyalty, organizations must deliver a consistent, positive experience no matter how or when an interaction takes place.  We continue to expand AVConnect and see the growth in popularity because it drives customer success and retention for our clients,” said Mike Evenson, Vice President of Product Management for AudienceView. “We look forward to continuing to provide industry-leading educational opportunities in support of our industry-leading platform.”

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“AVConnect is THE event to attend to gain insight on the ticketing industry, network with other AV users, and provides you will real skills to implement in your organization to be successful,” said Caroline Martin, Ticketing Coordinator at the Clarice Smith Performing Arts Center (University of Maryland).

“I wish we could have sent our entire Box Office, marketing, IT and development staff to this conference.  I learned more in these three days from such a focused, ambitious agenda than I anticipated.  I only hope I can share this knowledge in an effective manner with the rest of my organization,” said Jessica Brusilow Rollins, Associate Director of Donor Relations and Strategic Partnerships at Geffen Playhouse.

“AVConnect never fails to re-energize my users and gets them to think seriously about how we can better use the product to ‘efficientize’ our business processes and better engage our patrons and donors,” said Heather Westerlund, CRM Integration Specialist / Database Administrator at the Ordway Center for the Performing Arts.

“AVConnect is your opportunity to connect with other AV users and the company itself to make sure that you are getting the most out of the software,” said Gwynavere Kinney, Patrons Relations Manager at The Capitol Center for the Arts.

“We always come back with new ideas to incorporate into our daily AV usage and different ways to more efficiently serve our customers after talking to other AV users,” said Casey York, Associate General Manager at Ticket Central / Playwrights Horizons.

Additional information is available at or by contacting  Pending availability, registration for the AVConnect Academy is available through July 12, 2013.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092