A message from Genevieve Jacques, Senior Director, Enablement & Support:
Like many of my fellow team members, before joining AudienceView more than 12 years ago, I was a client. That is why I’m so dedicated to our clients today, since I know how much our decisions impact their day-to-day business. I want our users to get the most out of our software and know how to not only leverage our product to be successful, but also reach out when they need our support or have a suggestion on how we can improve. At the end of the day, we’re all here because we love live events, and we want our clients to be able to bring the joy of live events to everyone.
It’s easy for me to tell you AudienceView is great. I could tell you that we invest in client resources and relationships and have committed to doubling our support & engineering teams in 2022. I could tell you that our onboarding process for new clients ensures success from day one. I could tell you that we’re thought leaders and work to bring relevant, timely stories to our clients and the industry at large. But you don’t need to take my word for it when we have the data to back it up.
But we don’t just look at the data to determine our success. Using client datapoints allows our Solution Experts to work closely with our Product team to track how clients use of our software, and proactively reach out to suggest ways to make their work more efficient and meaningful. As a result, AudienceView has a 94% client retention rate. As one satisfied customer put it:
“Katherine went above and beyond to change the configuration of our ticket header–something I never knew was possible! The new configuration will make it so much easier for ushers and house managers to seat patrons more easily, as it now contains the show name, date, time, order #, number of tickets in order (important when we’re getting close to call time, and we want to know how many patrons haven’t arrived) and of course the name of the patron in slightly larger letters for ease of reading. Thoughtfully designed and much appreciated. Thank you.”
It’s important for us to look back at where we’ve been and take stock of where we are, to better understand where we need to go. If you’d like to learn more about our plans for the future, visit our Strategic Innovation page. To continue the conversation, click here to get in touch.
Sr Director, Enablement & Support