Little Rock Athletics Launches OvationTix by AudienceView

Little Rock OvationTix

 


TORONTO, Ontario, Canada – September 12, 2018
AudienceView is pleased to announce that Little Rock Athletics is live on OvationTix, resulting in the immediate ability to deliver incredibly memorable experiences for Trojans fans and for staff to operate more efficiently than ever before.

Little Rock selected OvationTix because of its proven success as an all-in-one ticketing and CRM solution. AudienceView’s reputation for excellent customer service and enabling customer success were other important factors in their decision.

“With the launch of OvationTix, Little Rock Athletics is immediately improving our fan engagement initiatives. We can get to know existing fans better through comprehensive profiles, easily add new fans to our database when a family member or friend buys them a ticket, send highly targeted communications and improve the overall service experience,” said Casey Page, Assistant AD for Ticketing, Little Rock Athletics. “We value the expertise of AudienceView’s college athletics, customer success and client services teams and look forward to their continued guidance throughout a long, successful relationship.”

Having a more comprehensive view of Trojans fans will enable Little Rock Athletics to succeed through better audience segmentation, more focused outreach, management and implementation of fan touchpoints, and intelligent marketing.

OvationTix also frees up staff time so the athletics department team can be more proactive with marketing and fan engagement, such as pre-game and post-game emails, which can be configured and scheduled to send automatically. Additionally, Trojans fans can fully manage their own accounts and tickets online.

The selection of OvationTix by Little Rock shows continued momentum in the athletics vertical across AudienceView’s portfolio of solutions. The company is proud to offer a right-sized solution to meet the needs of any athletics program or campus, regardless of size, and to be unveiling the Trojans as its third recent, new athletics partnership for OvationTix.

“We are excited to partner with Little Rock Athletics and to be playing an important role in improving the experience for their fans,” said Mike Hinson, VP of College Athletics. “AudienceView has a solution to drive success in athletics departments of any size. If you are evaluating your needs, taking a critical look at an existing relationship or seeking a new partner, we encourage you to look at OvationTix by AudienceView. It is a powerful solution that is becoming the obvious choice for schools like Little Rock.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at audienceview.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

The Citadel Athletics Launches OvationTix by AudienceView

 


TORONTO, Ontario, Canada – June 27, 2018
AudienceView is pleased to announce that Citadel Athletics is live on OvationTix, resulting in a significantly and immediately improved experience for Bulldog fans and staff.

For the first time, Bulldog supporters can now go online to buy and renew their season tickets. Previously, Citadel Athletics did not offer any online capabilities for season ticket holders. Now, it is easy for fans to purchase the seats they want – for one game or an entire season – anytime, anywhere and via any device. For staff, OvationTix has eliminated manual processes and workarounds previously used to manage the school’s season ticket base.

With OvationTix, The Citadel ticketing, marketing and development teams have access to a CRM-solution that revolves around the fan instead of a single transaction. They all have the new capability to work with a season ticket holder account in the same database, which greatly enhances their 360-degree view of the fan in a single location and replaces three separate dialogues and sets of transaction with their previous ticketing system. These and other efficiencies are freeing up time so that staff can be proactive and spend more time engaging with fans.

OvationTix by AudienceView also enables The Citadel to exchange data with its fundraising system and the Citadel Foundation, which is critical for schools that don’t have extensive fundraising teams.

“We’re excited to have comprehensive, leading-edge technology from AudienceView at an affordable price,” said Michael Keeney, Ph.D., Associate Athletic Director for Budget & Finance and External Operations for Citadel Athletics. “OvationTix was launched quickly and has a solid, well-performing team behind it – from customer success to client services – and they have been with us every step of the way. The solution is extremely user friendly and intuitive. We can get volunteers and student workers trained and selling tickets within the hour.”

“We are thrilled to be working with Citadel Athletics to improve the experience for Bulldog supporters while enabling the department to meet its business goals,” said Mike Hinson, VP of College Athletics for AudienceView. “Whatever the size of your campus or athletics program, AudienceView has a right-sized offering to meet you ticketing, CRM and fundraising needs. This is driving incredible momentum in the athletics vertical across our entire product portfolio. If you are thinking about renewing your existing relationship or if you are in an evaluation process, OvationTix by AudienceView should really be in the mix.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at audienceview.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

The George Washington University Extends Relationship with AudienceView

 

TORONTO, Ontario, Canada – June 26, 2018AudienceView is pleased to announce a multi-year contract extension with The George Washington University (GW) covering athletics, arts and the Division of Student Affairs. By using AudienceView as a campus-wide solution, GW is enabling its departments to share data and knowledge to leverage both the partnership and AudienceView’s customer success model.

“AudienceView has provided us with the tools and collaborative working partnership that we needed to really boost our outbound efforts in a competitive marketplace and work towards accomplishing GW’s individual business goals,” said Nicole Early, Assistant Athletics Director for Marketing and Ticketing. “After our initial three years together, it’s clear that there is so much more that we can accomplish with AudienceView on our team.”

The GW Athletics ticketing team is using AudienceView to drive sales for five varsity sports, including NCAA basketball, and a variety of club and intramural athletic events. Their continued partnership with AudienceView will allow GW Athletics to up its game in sales and marketing by being more aggressive with outreach, identifying new opportunities for promotions and segmenting then targeting specific groups of potential buyers.

Among its innovations and to sell more seats, GW Athletics is offering a twist on the typical season ticket. For $99, fans can purchase a Raise High Pass and get a guaranteed seat for every men’s GW basketball home game. The ticket package allows fans to experience a different seating location – in the lower and upper levels – for each game. 48 hours prior to tip-off, an automated email is sent to target all Raise High Pass holders. The emails are based on one-time rules that athletics staff have set in AudienceView. After that, the fan simply goes online and picks their seat from exclusive inventory available for the game. The amount of work for ticket office staff is limited and the pass improves the overall experience because fans simply select their seat, receive their ticket by email and head to the game.

On the arts side, GW’s Lisner Auditorium hosts world-class events and activities that attract over 100,000 attendees each year.

Powered by AudienceView, the Division of Student Affairs has hosted numerous high-profile events including Stephen Colbert’s interview with President Barack Obama and two high-demand shows starring Jon Stewart as he was approaching the end of his 16-year run as host of Comedy Central’s The Daily Show.

With security standards tightening in today’s evolving marketplace, AudienceView is also successfully working with campus IT departments to further tighten security, which enables schools like GW to focus on the business value of the partnership.

“We are delighted to extend and expand our partnership with GW Athletics, Lisner Auditorium and the Division of Student Affairs,” said Mike Hinson, AudienceView’s VP of Sales, College Athletics. “AudienceView is committed to helping our clients in college athletics meet and exceed the changing demands of the marketplace, and achieve new levels of success.

AudienceView is proud to have a right-sized offering for any college athletics department or campus. Regardless of size, AudienceView enables success through resources including Success Blueprints, customer success plans focused on each organization’s individual business goals, hands-on help and access to a team of expert college athletics veterans.

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at www.audienceview.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AFC Bournemouth Extends Partnership with AudienceView

TORONTO, Ontario, Canada – June 12, 2018 – AudienceView is pleased to announce a multi-year contract extension with AFC Bournemouth, bringing the relationship with this important Premier League client to an incredible 17.5 years.

“AFC Bournemouth is pleased to continue its long-standing relationship with AudienceView,” said Liz Finney, General Manager for AFC Bournemouth. “The decision to extend our contract term was based on AudienceView’s level of support, the system’s ability to match its features with club and fans requirements and the partnership approach adopted by the AudienceView team. We are looking forward to continuing to work with the company to deliver an excellent ticket purchase experience for our supporters.”

As AFC Bournemouth continues to successfully manage its meteoric rise of the past five years, the club is expanding its use of AudienceView to further improve the fan experience in several important ways. Among them, the organization is using loyalty points to help control and stage on-sales based on loyalty status, with points from prior purchases ranking supporters so they can purchase tickets to more prestigious games.

The team intends to begin using family enclosure functionality, which controls the ratio of adults to children for each purchase and ensures no adults or children are in family sections on their own. AFC Bournemouth also plans to offer multiple renewals within the same shopping cart, allowing season ticket holders to renew multiple seats in a single transaction without any fan losing their individual seat or associated loyalty points/status.

“We are delighted to extend our relationship with AFC Bournemouth and look forward to many more successful years,” said Michael Burnett, Managing Director, UK and Europe for AudienceView. “We are committed to helping our clients in the UK and around the world reach a similar pinnacle of success with their businesses. Through these partnerships, we are helping organizations of all sizes and types increase revenues, create efficiencies and introduce innovations that foster long-term fan engagement. The AudienceView team congratulates The Cherries on securing their status for next season and look forward to cheering them on in the Premier League.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at www.audienceview.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Air Force Academy Picks AudienceView for Ticketing, Fan Engagement and Donor Management

TORONTO, Ontario, Canada – March 27, 2018 – AudienceView has been selected as the new technology partner of The Air Force Academy Athletics Corp. (“Air Force Athletics” or “AFAAC”) following an industry-wide search. As a world leader in fueling fan engagement and ticket sales for college athletics, AudienceView is implementing a single, integrated platform to serve Air Force Athletics fans and power everything from ticketing to donor management.

“To achieve our mission, it was critical for The Air Force Academy Athletic Corp. to team up with an organization capable of delivering significant value in a very short time,” said Dr. Nancy Hixson, CEO of the AFAAC. “AudienceView is fully invested in our success, has engaged with us as a true partner and helped realize value within a month of starting. The company’s vision, technology and support are transforming the way Air Force Athletics engages its fans and generous supporters so that we can provide a first-class experience for our cadet-athletes for years to come.”

In the past, fan and donor information was stored in several different databases instead of an integrated platform offering a single view of all customer relationships. This made it difficult for Air Force Athletics to fully and efficiently leverage its data to foster relationships with all types of supporters, for marketing communications and to increase revenue across its fanbase. With all data stored in one place going forward, Air Force Athletics can better engage all supporters and provide a powerful service experience.

The new Falcon Pride Club site is already live, powered by AudienceView. As the academy’s principal fundraising arm, the Falcon Pride Club provides transformational resources for 1,000 amazing cadet-athletes across 27 intercollegiate programs. Supporters now have an enhanced, intuitive, rich and secure experience for online and recurring donations. Using a single login, they are engaging with highly personalized accounts and can follow their complete giving history and monthly recurring gifts.

Air Force Athletics will soon offer athletics ticketing, special events and sports camps as additional ways for fans to support the academy’s cadet-athletes, all powered by AudienceView using their existing login credentials and a single account.

“Air Force Athletics is leading the industry with its ability to engage its passionate community of fans in support of its cadet-athletes,” said Mark Fowlie, CEO of AudienceView. “Our team of college athletics experts is committed to helping clients like Air Force Athletics achieve their business goals. We are honored to support the Air Force Athletics vision to deliver value and innovation with our constantly evolving technology and our customer success initiatives.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at www.audienceview.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Announces Mike Hinson as Vice President of Sales, College Athletics

TORONTO, Ontario, Canada – July 20, 2017 AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the appointment of Mike Hinson as Vice President of Sales for College Athletics. With over 20 years of experience creating long term and collaborative relationships with universities and colleges, Mike has helped numerous organizations achieve new levels of success.

“Mike Hinson brings extensive insight into the college athletics market and proven leadership abilities,” said Michael Bryce, Chief Operating Officer for AudienceView.  “Mike will lead our expansion and guide our growing commitment to enable college athletics customers to build and monetize their community of passionate fans, students and alumni.”

Mike joins AudienceView with a strong pedigree in college athletics, having held senior leadership positions with numerous leading software companies including Paciolan as Director of College Athletics Sales for 10 years.

“AudienceView’s growing investment in the college athletics market and continued commitment to customer success were just some of the exciting reasons why I joined the team,” said Mike Hinson, Vice President of Sales, College Athletics.  “I look forward to partnering with our current clients and forging new relationships that leverage AudienceView’s powerful platform, partnerships and distribution channels.”

With over 40 campuses of all sizes using AudienceView to power their ticketing operations, AudienceView is the compelling choice for schools that want to innovate how they engage their fans, students and alumni through constantly evolving technology and innovative distribution strategies, supported by a team of experts dedicated to creating customer success every single day.

About AudienceView
AudienceView is a leading provider of solutions that serves the entire live events marketplace. Our SaaS software helps more than 2,000 organizations in 15 countries deliver exceptional customer experiences through innovative technology, popular media brands and strategic distribution channels. The AudienceView and OvationTix platforms are powerful solutions that drive customer engagement, new revenue and operational efficiencies that enable success for brands, venues and events of all sizes and types. Our media brands, TheaterMania and WhatsOnStage, connect over one million consumers with live events each month.  Learn more at www.audienceview.com.


Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Acquires TheaterMania and OvationTix

TORONTO, Ontario, Canada – July 11, 2017 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the acquisition of TheaterMania, including the OvationTixTM Software as a Service product as well as the TheaterMania.com and WhatsOnStage media brands. As part of AudienceView’s continued investment in its market-leading position providing ticketing, CRM, and fundraising solutions, the acquisition of TheaterMania extends AudienceView’s market reach to more than 2,000 arts and culture, sports, live events and education organizations globally, from the largest entertainment groups in the world to single weekend festival events.

“AudienceView and TheaterMania have long shared a common vision and passion to help entertainment organizations build devoted communities and fulfill their missions,” said Gretchen Shugart, formerly CEO of TheaterMania and now President, Arts and Culture of AudienceView. “We are truly thrilled to be aligned with an organization that understands the industry that we serve and has aggressive plans to invest in our products and offerings to drive even more success for our clients.”

“The combination of AudienceView and TheaterMania now provides arts and cultural organizations with best-in-class capabilities to control their brand and business operations while tapping into the immense power that effective distribution channels bring,” said Mark Fowlie, CEO of AudienceView.  “This acquisition expands our portfolio to become the ideal destination for organizations of all sizes seeking the best technology, services, and partnerships to drive their businesses forward.”

In keeping with the company’s unwavering commitment to customer success, AudienceView is dedicating additional investment to be focused on providing superior client service and support. The first-class OvationTix service and support will continue without change and will benefit from additional support, resources and expertise from AudienceView.

Additionally, the company will be bolstering product investment in both the OvationTix and AudienceView platforms and will be building innovative solutions that will be shared across both offerings.  Further, AudienceView’s customers will benefit from the significant audience reach, event listings, and multimedia content provided by TheaterMania.com and WhatsOnStage.

“Whether a venue has an audience of 99 or over 100,000, AudienceView is now the most compelling choice for organizations that want to grow their communities through innovative technology, strategic distribution strategies, and a team of experts dedicated to creating and supporting customer success every single day,” adds Mark Fowlie.

AudienceView will serve its customers from its Toronto and London offices as well as the New York TheaterMania offices.

JEGI served as the exclusive financial advisor to TheaterMania.

To learn more about AudienceView’s acquisition of TheaterMania and OvationTix, please visit: http://bit.ly/tm-ot-acquisition.

About AudienceView

AudienceView is a leading provider of solutions that serves the entire live events marketplace. Our SaaS software helps more than 2,000 organizations in 15 countries deliver exceptional customer experiences through innovative technology, popular media brands and strategic distribution channels. The AudienceView and OvationTix platforms are powerful solutions that drive customer engagement, new revenue and operational efficiencies that enable success for brands, venues and events of all sizes and types. Our media brands, TheaterMania and WhatsOnStage, connect over one million consumers with live events each month.  Learn more at www.audienceview.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

AudienceView Welcomes Karen Hogg as Vice President of Customer Success

TORONTO, Ontario, Canada – May 10, 2017AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the appointment of Karen Hogg as Vice President of Customer Success. With the creation of this new role, AudienceView is escalating its investment and its ongoing commitment to our customers and their success, today serving over 170 customers in 15 countries.

“Karen has an incredible background in leveraging technology to create transformational experiences. She also brings more than two decades of expertise focusing on the customer to AudienceView’s executive team,” said Michael Bryce, Chief Operating Officer for AudienceView. “Karen will apply her tremendous skillset to advance AudienceView’s positive, winning spirit and energy as we expand our customer success team. She has the ideal background to help us continue exceeding the expectations of our entertainment industry clients around the world.”

A proven technology sector executive with strong operations expertise, Karen’s background includes roles of increasing responsibility with leading vendors including PeopleSoft, SAP, Sierra Systems, NexJ Systems and Longview Solutions. She is renowned for her exceptional customer care knowledge, communication and collaboration skills, and for driving strategy and results.

Based at the company’s corporate headquarters in Toronto, Canada, Karen’s primary responsibility is to help our customers fully leverage the AudienceView platform to achieve their individual business goals. She will drive innovation that delivers measurable results, execute best practices and deliver value for our customers and partners. Karen will also exclusively lead and expand our current team of 35 staff in solution activation, implementation, professional services, customer support, maintenance and account management.

“This is an exciting opportunity to drive the success of our customers as defined by our customers,” said Karen Hogg, Vice President of Customer Success for AudienceView. “We are fully committed to ensuring that each and every organization we serve is realizing the full value of their investment in our solution and look forward to celebrating their continued successes. When our customers succeed, so do we.”

To learn more about Karen Hogg and our ongoing commitment to customer success, please visit: https://audienceview.com/karen-hogg-announcement/.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Appoints Ticketing Industry Veteran Michael Burnett as Managing Director, UK and Europe

TORONTO, Ontario, CanadaApril 18, 2017AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the appointment of industry veteran Michael Burnett as Managing Director, UK and Europe. With an extensive ticketing and general management background spanning more than two decades, Michael has achieved success in several ticketing, technology and operations roles. He joins AudienceView from Ticketmaster/Live Nation, leaving his position as Director of Sport. He was also the founder and Managing Director of See Tickets from 2000 through 2012 and held key roles at Medoc and Derby County FC.

“We are delighted to welcome an executive of Michael’s calibre to our leadership team. In addition to his expert understanding of ticketing and technology, Michael has the industry credibility to lead our company efforts and build on our continued momentum in the UK and Europe,” said Michael Bryce, Chief Operating Officer for AudienceView. “With Michael as a senior executive based permanently in the UK, we have the right leadership in place to help our clients maximize their potential with our solutions and pursue the significant growth opportunities we see in the market.”

Michael’s mandate is to lead all aspects of AudienceView’s business operations in the UK and Europe, including current customer success, new customer acquisitions, local partner enablement and overall business success. Michael will also provide his executive team peers with regional strategic and product insights to ensure AudienceView continues blazing a trail as an innovative global industry leader.

“With the industry’s strongest and most innovative solution, AudienceView has an incredibly exciting opportunity to grow in the region and to shape the future of entertainment ticketing and e-commerce,” said Michael Burnett, Managing Director, UK and Europe for AudienceView. “I am excited to help establish deeper relationships with our existing clients, welcome new organizations to the AudienceView family and help all of our partners reach their business goals.”

With over 35 customers including premier venues in the UK, AudienceView leads the market with the most scalable, functionally complete, configurable and sophisticated platform for live entertainment ticketing and e-commerce. These organizations also receive unparalleled solutions and 24×7 service from AudienceView’s global team, which includes 16 staff members based in the UK and Europe.

To learn more about Michael Burnett and our leading presence in the UK and Europe, please visit: https://audienceview.com/michael-burnett-announcement/.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Bluefin Payment Systems and AudienceView Announce Partnership for PCI-Validated P2PE and Payment Processing

Security and scope reduction of Bluefin’s PCI-validated P2PE solution now available through the AudienceView platform

February 14, 2017 – Atlanta, GA and Toronto, ON – Bluefin Payment Systems, the leading provider of PCI-validated Point-to-Point Encryption (P2PE) solutions, and AudienceView, a world leader in e-commerce software for events and entertainment organizations that processes over $2 billion in annual transactions, announced today the availability of Bluefin’s PCI-validated P2PE solution on the AudienceView platform.

AudienceView provides a single integrated ticketing, e-commerce and customer engagement platform for performing arts, athletics, university campuses, festivals and more, including 550 venues in 15 countries. It helps organizations identify, analyze and monetize their passionate communities while providing customized payment plans, real-time reporting, integrated email marketing, venue operations and other valuable tools.

As an omni-channel e-commerce platform, AudienceView must securely manage transactions to the highest security standards across web, phone and card-present transactions. The AudienceView platform has been certified to the highest payment card industry (PCI) standards since the PCI Security Standards Council, an independent organization created by the major credit card companies to secure and protect cardholder data, first published its Payment Application Best Practices (PABP) guidelines. This body of security standards continues to evolve as the PCI Data Security Standard (PCI DSS). To remain certified, AudienceView continuously measures its standards against all PCI DSS requirements.

Bluefin specializes in PCI-validated P2PE solutions that secure credit and debit card transactions by encrypting all data within a PCI-approved point-of-entry device, preventing clear-text cardholder data from being available in the device or the merchant’s system where it could be exposed to malware. Data decryption is only done offsite in a Bluefin hardware security module (HSM).

Through the partnership, AudienceView clients can get PCI-validated P2PE and integrated payment processing with EMV through Bluefin’s PayConex payment platform or a P2PE gateway-only solution without payment processing. PayConex is integrated directly with the AudienceView platform and will provide debit, credit and ACH payments, as well as Ecommerce and EMV retail acceptance.

“AudienceView focuses on partnerships that help improve the business operations of our clients,” said Mike Evenson, Vice President of Product Strategy for AudienceView. “Organizations across the entertainment industry rely on AudienceView to achieve their business objectives while keeping their information secure. To be successful, we must continuously manage secure transactions and customer data. Partnering with Bluefin gives our clients access to the gold standard in payment security, PCI-validated P2PE.”

Benefits of a PCI-validated P2PE solution include reduced PCI compliance and scope, saving time and money on annual audits, and the assurance that the technology has been vetted and approved by the PCI Security Standards Council (SSC).

“2016 saw a dramatic increase in data breaches, with 1,093, involving more than 36 million consumer records,” said Greg Cornwell, Senior Vice President, Security Solutions at Bluefin. “Regardless of industry or business size, all companies are a potential data breach target. AudienceView understands that only PCI-validated P2PE can render payment data useless in the event of a data breach, and we are excited to provide our solution to their entertainment industry clients.”

About Bluefin Payment Systems

Bluefin Payment Systems is the leading provider of secure payment technology for retailers, enterprises and small to medium-sized businesses worldwide. Bluefin specializes in PCI-validated Point-to-Point Encryption (P2PE) integrated and stand-alone solutions for retail, mobile, call center and kiosk/unattended environments, and secure Ecommerce technologies including transparent redirect and tokenization. Bluefin is a Participating Organization (PO) of the PCI Security Standards Council (SSC) and is headquartered in Atlanta, with offices in New York, Chicago, Tulsa and Waterford, Ireland. For more information, please visit http://www.bluefin.com/.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com or connect with the company on Facebook and Twitter.

Further Information:

Danielle Duclos
Vice President, Marketing
Bluefin Payment Systems
800.675.6573
dlduclos@bluefin.com

AudienceView

Christine Payne
Primoris Group Inc.
416.489.0092
media@audienceview.com

 

Florida State University Arts Launches AudienceView

av15-clientannouncement-fsu_710-270

AudienceView is the new technology partner for the Florida State University (FSU) Fine Arts Ticket Office, within the School of Theatre which manages ticketing and e-commerce for ten campus organizations and departments, ten campus venues, three community organizations, visiting organizations that rent out the facilities and dozens of area venues spanning numerous genres.  FSU is located in Tallahassee, Florida’s state capital.

After an industry-wide search, FSU selected AudienceView for many reasons – among them, that the solution is comprehensive, enterprise-level right out of the box and can be easily configured to sell flexible subscription packages, series and bundles as well as public and student tickets.

AudienceView’s true shopping cart capabilities are highly valued by FSU because of the wide variety of venues and events it operates.  Tickets and donations can also be combined in the same transaction.

Donors can automatically access new benefits and entitlements in real-time after they make a donation or reach a new level of annual giving, even if the donation is still in their shopping cart.

Responsive design allows customers to complete their purchase in just a few clicks using any type of mobile device, then present their mobile tickets at the show or print them at home before the event.  The convenience of e-tickets improves the customer experience and allows FSU to sell ads and sponsorships on their digital deliveries.

All data is managed by a single database, which gives FSU a 360-degree view of patrons, customers and donors.  Data can be used to target email marketing and customize offers, upsell and cross-sell recommendations based on past buying and trends.

AudienceView is also intuitive and user friendly, so training new staff is quick and trouble-free.  This will protect FSU from the inevitable turnover of student workers as they graduate and pursue jobs in their fields.

“AudienceView is an exciting move for the Fine Arts Ticket Office. We service many different clients throughout FSU and the Tallahassee community, which require varying degrees of resources. The ability to securely limit what access users have to the back-end product has revolutionized our office. We now have the ability to give limited access to events and reporting to several departments within the School of Theatre, as well as many of our clients and presenters. We are looking forward to rolling out our subscription season for the first time online as integrated within our ticketing system; something we have not had the ability to do for the last 10+ years,” said Sarah Goodson, Director, Fine Arts Ticket Office. “The transition project team we worked with at AudienceView was absolutely amazing, and the support and relationship team we are working with post transition have been extremely helpful in assisting us in achieving our goals. I am very much looking forward to attending AVConnect with one of my graduate assistants and learning everything we can to help launch us towards a future of utilizing everything this wonderful system has to offer.”

“Our solution is an excellent fit for FSU because it allows the ticketing team to provide options for its specialized and varied constituency. AudienceView is extremely nimble, flexible for ticket sales, packaging and bundling, and easy to configure across all kinds of different events, venues and product needs,” said Jonathan Tice, Vice President, Global Sales at AudienceView.  “A lot goes into creating a great customer experience and we are delighted to be partnering with FSU to accomplish this and more in the years to come.”

Want to learn more about how AudienceView can unlock the potential of your arts organizations? Build a personalized demo in three easy steps and let us show you!

 

The Grand 1894 Opera House Selects AudienceView as New Technology Partner

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TORONTO, Ontario, Canada – January 5, 2017AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection as the new technology partner of The Grand 1894 Opera House in Galveston, Texas.  On top of its celebrated heritage as “The Official Opera House of Texas,” the venue has held a special place in the history of its community and the hearts of many residents for more than 120 years.

“We are delighted to be joining forces with AudienceView and introducing new technology that complements our exceptional programming and facilities.  It will help us know our patrons more intimately, serve them better, communicate more deeply and enhance the overall guest experience,” said Maureen M. Patton, Executive Director of The Grand 1894 Opera House.  “AudienceView will also help us leverage new revenue opportunities, streamline our business operations and make us more efficient.”

By partnering with AudienceView, The Grand has the advantage of a state-of-the-art platform with all the tools it needs to create amazing relationships and experiences for its audiences.  Subscription sales and renewals will be transitioned online, eliminating a cumbersome manual process.  The Grand also plans to introduce expanded donation abilities online, leverage AudienceView for single show tickets and transform communication with members, donors and patrons.

Founded in 1894 and a charter member of the League of Historic American Theatres (LHAT), The Grand has survived storms, hurricanes and periods of neglect.  Several generations have shown their commitment to the arts by saving the theatre and making it a crown jewel of Texas entertainment.  Over the years, important restoration and building improvement projects have been completed to ensure that The Grand remains a powerhouse for the performing arts in the region.

This coming season, as always, there is something for everyone at The Grand, including top touring artists in theatre, music, dance, opera, children’s programming and other performance genres that engage and enrich the lives of our diverse communities.  In 2016-17, guests were included in a live taping of The Texas Tenors, who opened the season with a performance to be aired nationally on PBS.  The schedule also includes the musicals 42nd Street and Pippin, Hollywood legend Sophia Loren, The Time Jumpers, Arlo Guthrie and country music legend Loretta Lynn, among others.

“AudienceView is excited to be working with this storied venue and its incredibly committed team.  Together, we have the opportunity to blend history with modern technology as The Grand grows revenues and delights loyal supporters from the local community and visitors to the island city,” said Jonathan Tice, Vice President, Global Sales at AudienceView. “We look forward to a long and successful relationship with The Grand as it continues to offer the finest in entertainment, bolster the local economy and enrich the cultural life of Galveston and the surrounding region.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Launches at University of Rochester’s Eastman School of Music

Announcing one of our newest clients in the arts campus world, the Eastman School of Music; a renowned professional school within the University of Rochester, is now live on AudienceView.

Eastman offers single tickets and subscriptions for its entire schedule of performances.  The purchase process is further enhanced by interactive 3D seat maps from AudienceView’s partner, Ticketing3D.  Now patrons buying tickets can see the view from their seats in a lifelike representation of Kodak Hall at Eastman Theatre and other performance spaces.

AudienceView’s core platform is also powering integrated content management, which drives the look and feel of the organization’s online presence, and email marketing, which will enable Eastman to provide a highly personalized service experience.

“AudienceView was the clear choice for our new in-house box office at Eastman Theatre – it created immediate efficiencies while offering opportunities to scale our use of the platform,” said Keith C. Elder, Director of Concert Activities for the Eastman School of Music.  “The integrated content management system is also improving the overall experience for our patrons and allowing us to provide better customer service.  We are delighted to have technology in place that matches the incredible quality of our artistic presentations.”

“We are pleased to welcome the Eastman School of Music to our growing family of North American arts organizations,” said Jonathan Tice, Vice President of Global Sales for AudienceView.  “The AudienceView platform will give the school the ability to engage its audiences in innovative ways and help the school transform their operations with operational efficiencies.  We look forward to a long-term partnership with this passionate community that is so dedicated to preparing students for meaningful careers in music.”

UK’s Marina Theatre Selects AudienceView

TORONTO, Ontario, Canada – November 14, 2016AudienceView, a world leader in e-commerce software for events and entertainment organisations, proudly announces its selection as the new technology partner of the Marina Theatre in Lowestoft, Suffolk, UK. Originally opened in the Victorian era, the venue boasts a variety of live entertainment options, including West End musicals, top comedy acts, touring drama and musical productions, opera, dance and concerts. It is one of only two venues outside of London to be granted a prestigious residency of the Royal Philharmonic Orchestra and annually hosts the largest professional pantomime on the East Anglian coast. The Marina Theatre also operates a successful cinema operation, with the largest screen and film auditorium in town.

“After researching various systems, AudienceView was the obvious choice given its flexibility and overall depth. AudienceView also serves some of the biggest brands in the UK market, so we know we are in very good hands,” said Lee Henderson, CEO of the Marina Theatre. “As an independent charitable arts organisation, we need to work with partners who can help us increase our market share, develop our varied audiences and become more resilient in these ever-changing times, especially in the arts. We are delighted to join the worldwide AudienceView family.”

AudienceView comes complete with robust, tightly integrated features, including ticketing, e-commerce, fundraising, customer relationship management (CRM), email marketing, content management (CMS) and powerful analytics. This will help the Marina Theatre drive new and incremental revenue, improve the overall customer experience and increase efficiencies.

The Marina Theatre highly values in-house control of the CMS and knowing everything they create will be device responsive, making the online experience user-friendly for mobile, tablet and laptop users. The team also plans to automate its email marketing and reporting so that staff can focus on big-picture strategies.

In-house productions, touring events and resident tenants can be managed by the single solution while maintaining each brand’s unique identity. Defined security levels also make it possible for certain information to be shared while other data remains protected.

“We are committed to helping our clients in the UK and around the world reach the pinnacle of success with their businesses. Through these partnerships, we are helping organisations of all sizes and types increase revenue, create efficiencies and introduce innovations that foster long-term audience engagement, “said Jeff Koets, AudienceView’s Interim Managing Director for the UK. “We look forward to a long and successful relationship with the Marina Theatre team.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Industry Leader From AudienceView Named INTIX President and CEO

TORONTO, Ontario, Canada – November 9, 2016 – Today, the International Ticketing Association (INTIX) and AudienceView announced that Maureen Andersen has accepted the position of President and Chief Executive Officer of INTIX after seven years helping AudienceView form partnerships with arts and entertainment organizations to help improve their business operations.

An industry veteran of over 35 years, Maureen has experienced the ticketing and live events industry from almost every angle imaginable. At each stop along her journey, she continued to hone her skills and create long-lasting relationships in the industry, which have put her in a position to lead INTIX and help even more organizations evolve their businesses.

“We are so excited for Maureen to have this great opportunity to lead INTIX, which is such an integral association in our industry,” said Mark Fowlie, CEO of AudienceView. “At AudienceView, we’ve been fortunate to have Maureen understand, appreciate and evangelize our platform to arts and entertainment organizations around the world. It is difficult to find words that properly express how much we will miss Maureen’s ability to connect AudienceView with organizations in need and mentor future industry leaders, but we are thrilled that INTIX sees in her what we’ve always seen. With Maureen at the helm, we are excited to deepen our relationship with INTIX even further.”

Maureen is no stranger to the INTIX community. She has played many roles in and around the organization for 35+ years, including her most recent role as Board Chair. In addition, Maureen has served as interim President of INTIX and has constantly supported the association to grow and add value for its members and partners.

”During the due diligence phase of our search, Maureen’s name was repeatedly mentioned as the best person to lead INTIX into the future.  While she was not looking to leave AudienceView, we are thrilled to have successfully recruited Maureen to be our new CEO,” said Gary Lustig, Search Committee Chair, Past-Chair of INTIX and Principal of LusTicks Consulting.

With the 2017 INTIX annual conference right around the corner in New Orleans this January, Maureen will be jumping right into her new role. While it will be difficult to depart AudienceView after so much time helping organizations, Maureen recognizes that overseeing INTIX gives her an even bigger opportunity to make a fantastic impact in our industry.

“This is my industry,” said Maureen. “At every stop along the way in my career, I fill my cup by spending time with people from the industry and for the industry. My time at AudienceView has been invaluable and I’ve been able to work with so many amazing people and organizations. Taking on this role at INTIX gives me the best of both worlds. I will have the opportunity to continue deepening these great relationships I’ve created and apply my experience with an INTIX member organization that I have been so passionate about growing.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Announces Growth Investment from Rubicon Technology Partners

New investment positions AudienceView for accelerated growth

TORONTO, Ontario, Canada – November 3, 2016 – AudienceView, a leading global software provider for events and entertainment organizations, proudly announces a significant growth investment from Rubicon Technology Partners, a private equity firm specializing in enterprise software companies.

“Joining forces with Rubicon Technology Partners is an exciting alliance for our team at AudienceView,” explained Mark Fowlie, CEO of AudienceView. “Their expertise, resources and strategic support will be valuable for AudienceView as we scale the business to expand our position as the best-in-class platform for live entertainment brands across the globe.” AudienceView founder and Chairman Kevin Kimsa added, “I’m thrilled that Rubicon sees what we’ve seen for years and am incredibly excited to partner with the Rubicon team.”

In serving hundreds of organizations around the world through a single, integrated platform, AudienceView has become the preferred choice of industry thought leaders in sports, arts and live entertainment. “As the live events ecosystem continues to evolve, we are seeing leading organizations choose AudienceView rather than remain stuck with the status quo,” said Mr. Fowlie. “With this investment, we will continue to be at the forefront of innovation, helping our clients achieve new levels of revenue, engagement and efficiency to exceed their business goals.”

“Rubicon is excited to partner with Mark and the AudienceView team,” said Jason Winsten, Principal at Rubicon Technology Partners. “The live entertainment industry is undergoing dynamic change and partners like AudienceView, with integrated and customer-centric solutions, will be critical for organizations to maximize engagement and drive customer satisfaction.”

Pagemill Partners served as financial advisor to AudienceView.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

About Rubicon Technology Partners

Rubicon invests in enterprise software companies with proven products and talented management teams. Rubicon is a value-added investor that helps companies drive growth by leveraging the firm’s operating experience and modular process framework. For more information, visit www.rubicontp.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Troy University Athletics Picks AudienceView for Ticketing and Donor Management

TORONTO, Ontario, Canada – May 10, 2016AudienceView has been selected as the new technology partner of Troy University Athletics following an industry-wide search. The world leader in e-commerce software for events and entertainment organizations will provide an integrated solution to power all Trojans ticketing and donor management operations, replacing a fragmented system that included multiple databases and spreadsheets.

“In the past, our fan alumni and donor information was being stored in several different places, so we had a difficult time communicating, cultivating relationships and increasing revenue,” said Jeremy McClain, Director of Athletics at Troy University. “During our discussions with AudienceView, it was clear that they can help us operate our business more efficiently today. AudienceView is also thinking ahead to what college athletics will look like five and ten years down the road.”

Troy plans to improve the online sales experience with a seamless AudienceView-powered website that matches its athletics brand, with all ticketing and donor information stored in a single database. Using integrated email marketing features, the team at Troy will leverage its data to communicate with all types of supporters and foster closer relationships. These steps are expected to improve engagement and drive more revenue from ticket sales and donations.

“We believe AudienceView will make it easier for us to engage our fans and provide for an improved fan experience,” said Rachel Ketchum-Kilgore, Athletics Ticket Manager at Troy University. “Giving fans the ability to manage their own accounts – and in turn their relationship with us – will give them the control that they’ve often requested.”

“More and more schools are recognizing the value in our software and see it as an investment to ensure long-term success across their fan and donor base.  With AudienceView, Troy Athletics can offer more opportunities for supporters to show their passion, which can then be monetized through ticket sales and donations,” said Mike Evenson, Vice President of Marketing and Product for AudienceView. “We are excited to help Troy immediately modernize its operations and succeed in its long-term vision to boost revenue and better engage fans.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

University of Toronto’s Hart House and Central Box Office Select AudienceView

AudienceView is proud to be deepening its relationship with the University of Toronto (U of T).  We’re already powering all campus community events – and later this year, U of T’s Hart House will launch AudienceView as its platform of choice to serve patrons.

Since opening in 1919, the 450-seat Hart House Theatre has served as the stomping grounds for countless professionals, including actor Donald Sutherland and Saturday Night Live creator Lorne Michaels.  Today, it is the university’s focal point for performing arts, with 1,000+ students participating each year in the venue’s extra-curricular season of drama, dance, music and film.

Hart House also handles events for venues throughout the Greater Toronto Area, both on and off campus, with capacity of up to 5,000 seats.

AudienceView rose to the top of the search process for many reasons, mainly because of the excellent alignment with the wide scope-of-use desired by Hart House.  The box office team wanted the ability to provide a 360-degree view of customer profiles by capturing all transactions and interactions in a single robust CRM, something at which AudienceView excels.

Hart House also wanted to consolidate systems into one single platform with AudienceView to drive increased efficiencies and achieve better results.  Initially, Hart House will launch ticketing and content management on AudienceView and then transition to add fundraising, class registration, email marketing and more.  Ultimately, customers and patrons will have a rich, fully unified experience.

Providing ticketing services to any size or type of venue will be easy for Hart House because AudienceView can manage services for any number of organizations in a single instance. Notably, there is no limit or specialty resourcing required to add new venues or venue layouts with AudienceView.

“We are delighted that U of T is once again placing its trust in AudienceView.  By consolidating its systems, Hart House is giving its box office team the ability to automate critical business functions and achieve incredible efficiencies,” said Jonathan Tice, Vice President of Global Sales for AudienceView.  “Staff will have more time to spend on big-picture strategies, which will advance both the theatre organization and its regional ticketing business.”

AudienceView Accelerates Growth, Welcomes New Clients in College Athletics, Campus Communities and Performing Arts

TORONTO, Ontario, Canada – August 15, 2016AudienceView, a world leader in e-commerce software for sports, events and entertainment organizations, has achieved continued momentum in 2016, with growth fuelled by numerous new customers and contract renewals.

“Organizations across the entertainment industry are turning to AudienceView to achieve their business objectives with our innovative, high-performing customer-engaging platform,” said Mark Fowlie, CEO of AudienceView.  “Technology plays an extremely important role in the overall customer journey and we are proud that our solution is creating efficiencies, driving revenue and bringing fan engagement to a new level through one-of-a-kind experiences.”

Among AudienceView’s newest clients are the athletics departments at Troy University and Northeastern University – two programs that want to be more innovative with their fan offerings and better monetize their passionate communities.

Troy has replaced a fragmented system (that included multiple databases and spreadsheets) with AudienceView, which will power all of Trojans ticketing and donor management operations.

The box office team at Northeastern will use AudienceView for all events and athletics across campus, including 18 varsity sports at the Division I level.

“With AudienceView, schools and organizations of any size or type can be innovative with what they offer and how they communicate – from the moment a fan first begins looking for a ticket to long after the event,” said Jonathan Tice, Vice President of Global Sales for AudienceView.  “Our platform and methodology makes it possible to turn guests you don’t know into fans you do know.  By analyzing them, organizations can provide more compelling offers based on fan preferences and behavior, which increases relationships, revenue and loyalty.”

In suburban Chicago, AudienceView is now the technology partner of three popular venues run by the Aurora Civic Center Authority – the 84-year-old historic Paramount Theatre, RiverEdge Park and Copley Theater.  As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to reimagine the customer experience and support ongoing growth.  These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.

Jefferson Live!, the umbrella producing company for the historic Cascade Theatre of Redding, California and Holly Theatre of Medford, Oregon, selected AudienceView as its new multi-venue technology partner.  The Cascade Theatre is now live and AudienceView will launch at the Holly Theatre once its historic renovation project is complete.

The Palace Theatre for the Performing Arts in Stamford, Connecticut will complete their transition this month from multiple databases to a single solution that puts its patrons at the center of all operations.  In addition to ticketing all events, AudienceView will significantly improve the overall service experience with complete patron records tracking all touch points, automated fulfilment of member benefits, innovative program offerings and fundraising.

“AudienceView’s donor management capabilities are extremely strong,” adds Tice.  “Our platform makes it possible to integrate tightly with the development plans of your main campus or business unit.  This is particularly helpful for colleges, universities and arts organizations that run fundraising programs for student athletes or a special event in parallel with a centralized strategy.”

Renewals

In recent weeks, renewals for organizations in North America include Salt Lake City’s Hale Centre Theatre, San Francisco’s American Conservatory Theater (A.C.T.), North Carolina’s Blumenthal Performing Arts and the University of California, San Diego.

Internationally, AudienceView has extended relationships with AFC Bournemouth of the English Football League’s top-tier Premier League, HQ Theatres & Hospitality, the second largest owner and operator of regional theatrical venues in the United Kingdom, SIV, which operates a portfolio of venues that attracts more than four-million customers per year, and the Nationale Opera & Ballet in Amsterdam.

“Our clients are doing amazing things that go far beyond selling tickets.  We are proud to be providing the technology that enables them to engage with customers and monetize them more effectively,” said Michael Bryce, COO for AudienceView.  “Watching so many passionate groups change the overall experience for their customers is extremely rewarding for our team, which remains dedicated to helping entertainment organizations adopt new practices that will grow their businesses today and in the future.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Image Credits: AFC Bournemouth, Cascade Theatre, Troy Athletics, Paramount Theatre and Northeastern University

AudienceView and Vivid Seats Form Strategic Partnership to Offer Comprehensive Ticketing & E-Commerce Solution

TORONTO, Ontario, Canada – August 9, 2016AudienceView and Vivid Seats, two dominant players in the live events and entertainment industry, announce a strategic partnership that connects primary and secondary distribution channels to create unmatched value for sports, arts and entertainment organizations looking to grow their passionate communities.

AudienceView, a global leader in providing integrated ticketing, fundraising and e-commerce through a single platform, works closely with hundreds of organizations around the world to drive monetization strategies forward through innovative products and best-of-breed partnerships.

With Vivid Seats, AudienceView clients will be able to tap into the immense power of multi-channel distribution with the best tools in the industry for buyers and sellers to discover, shop, share, resell, plan and organize live event experiences.

The end-to-end integration will enable primary and secondary inventory to flow from AudienceView into the industry-leading Vivid Seats marketplace seamlessly and in real-time for AudienceView clients and their ticket buyers.

The implementation of powerful marketing tools provided by Vivid Seats to attract the right ticket buyers while identifying new passionate fans and patrons serves as an exciting step forward for live sports, arts and entertainment organizations.

This newfound access to understanding more about attendees while creating a direct relationship with every ticketholder for future engagement opportunities, both during and after the event, unlocks loyalty and revenue for these organizations.

With a set of common flagship clients in both sports and arts, there was obvious synergy between AudienceView and Vivid Seats. The University of Tennessee Athletics Department, passionately supported by Vol Nation, recently chose both AudienceView and Vivid Seats to help form the base of their fan engagement strategy.  Shorenstein Hays Nederlander (SHN), the preeminent theater organization in San Francisco, is a strong partner of Vivid Seats and long time AudienceView client.

“We are thrilled about our partnership with Vivid Seats,” said Mark Fowlie, CEO of AudienceView. “As we continue to advance the needs of our clients, finding additional innovative ways to help distribute inventory is vital for all sports, arts and entertainment organizations while still maintaining brand control. The tools and reach that Vivid Seats provides will ensure that AudienceView clients won’t fall victim to the global trend around declining attendance.” Fowlie also highlighted the benefit of this partnership directly for ticket-holders, “By providing subscribers and season ticket holders with a seamless way to resell seats they can’t use, our clients get to better retain the key relationships with their most passionate supporters.”

“Vivid Seats works with industry leaders and innovators, so the strategic partnership with AudienceView was a natural fit,” said Eric Vassilatos, co-founder of Vivid Seats. “Their strengths as an integrated, real-time ticketing and e-commerce platform align well with us, and we look forward to working with existing AudienceView clients, going out to the market to acquire new clients together and ultimately driving a new way to think about ticket distribution and holistic customer engagement.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 600 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

About Vivid Seats

Vivid Seats is the largest independent secondary marketplace for tickets to live sports, concert and theater events. Founded in 2001, the Chicago-based company offers industry-leading affordability across one of the widest selections of premium tickets and event packages. Vivid Seats supports all orders with a comprehensive buyer guarantee and an in-house customer service team to ensure the safest and most convenient purchase experience. Fans that want to sit closer and see more of their favorite live events can order directly on vividseats.com or by phone at 866.848.8499.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by Jefferson Live!

AudienceView is the new technology partner of Jefferson Live!, the umbrella producing company for the historic Cascade Theatre of Redding, California and the Holly Theatre of Medford, Oregon.

Now live on AudienceView, the Cascade Theatre hosts a wide range of arts and cultural events, including theater, concerts, dance and film presentations.  As a regional cultural hub, the Cascade is home to the Northstate Symphony, Jefferson Repertory Company and Redding City Ballet, and supports the creative work of numerous local and regional cultural organizations.  It seats just over 1,000 patrons and hosts more than 120 events annually.

AudienceView will be launched at the Holly Theatre once its historic $4.3-million renovation project is complete.  With seating for approximately 1,000 patrons and special events space for up to 200, the Holly expects to grow quickly to over 130 events annually.   The re-opening of the Holly will double the organization’s use of the AudienceView platform, which will manage services for venues in two states using one secure database.

All of the functionality in AudienceView is being used by Jefferson Live! to create a remarkable service experience.  These features include integrated online and social ticketing, e-commerce operations, memberships, customer relationship management (CRM), fundraising, in-venue sales, marketing and analytics reporting.  In addition to helping increase revenue, AudienceView is improving service for all patrons, including the loyal members who bought 75% of inventory during membership presales.

“AudienceView is delighted to be supporting the mission of Jefferson Live! and its historic theatres in fostering the arts and enriching the culture of these two communities,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView.  “Our technology is having an immediate impact by creating a more efficient environment so that the marketing, ticketing and service  teams can spend more time focused on getting to know their customers, building lasting relationships and creating fantastic experiences that feed lifelong memories.”

Tulane Athletics Partners With AudienceView

One-stop shopping to be more user friendly for donors and ticketholders

TORONTO, Ontario, Canada – May 17, 2016 – Tulane Athletics has joined forces with AudienceView, a world leader in e-commerce software for sports, events and entertainment organizations, to create a more personalized customer experience for its passionate community of fans. Together, the organizations will create a one-stop online engagement hub for Tulane fans as well as valued donors and alumni.

“We are proud to be the first school from the American Athletic Conference to partner with AudienceView.  There is incredible energy surrounding our athletics program right now and this relationship is the perfect fit to capture that enthusiasm and help meet our key business objectives,” said Director of Athletics Troy Dannen.  “Our athletics department will have more control over operations by bringing ticketing in-house, eliminating manual processes and having the ability to track everything in a single database.  This continuity will help us to better engage our fans, provide seamless customer service and make business decisions based on real-time information.”

With AudienceView, fans will have a single destination to easily buy their athletics tickets online.  They can also choose to make a donation in the same transaction.  Every fan will have freedom to access their account anywhere, anytime – from their desktop or any type of mobile device.

Tulane’s new technology will share customer data with central development creating a bridge to new prospects.  This “system of record” will give development staff a real-time understanding of fans who first made a donation to the athletics department and may be open to additional gifts in the future.

AudienceView will help Tulane create efficiencies so athletics department staff can spend more time focusing on big picture strategies and growth.

“Our software plays a unique role in unlocking the customer journey and overall fan experience.  In the past six months alone, we’ve welcomed several universities and allowed them to take their ticketing and fan engagement to a new level. We couldn’t be prouder to welcome Tulane University to our growing and successful family,” said Mark Fowlie, Chief Executive Officer for AudienceView. “We are thrilled to help amplify the excitement that currently surrounds Green Wave athletics.”

Full implementation will be in place by the start of the 2016-17 school year.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Troy University Athletics Picks AudienceView for Ticketing and Donor Management

TORONTO, Ontario, Canada – May 10, 2016AudienceView has been selected as the new technology partner of Troy University Athletics following an industry-wide search. The world leader in e-commerce software for events and entertainment organizations will provide an integrated solution to power all Trojans ticketing and donor management operations, replacing a fragmented system that included multiple databases and spreadsheets.

“In the past, our fan alumni and donor information was being stored in several different places, so we had a difficult time communicating, cultivating relationships and increasing revenue,” said Jeremy McClain, Director of Athletics at Troy University. “During our discussions with AudienceView, it was clear that they can help us operate our business more efficiently today. AudienceView is also thinking ahead to what college athletics will look like five and ten years down the road.”

Troy plans to improve the online sales experience with a seamless AudienceView-powered website that matches its athletics brand, with all ticketing and donor information stored in a single database. Using integrated email marketing features, the team at Troy will leverage its data to communicate with all types of supporters and foster closer relationships. These steps are expected to improve engagement and drive more revenue from ticket sales and donations.

“We believe AudienceView will make it easier for us to engage our fans and provide for an improved fan experience,” said Rachel Ketchum-Kilgore, Athletics Ticket Manager at Troy University. “Giving fans the ability to manage their own accounts – and in turn their relationship with us – will give them the control that they’ve often requested.”

“More and more schools are recognizing the value in our software and see it as an investment to ensure long-term success across their fan and donor base.  With AudienceView, Troy Athletics can offer more opportunities for supporters to show their passion, which can then be monetized through ticket sales and donations,” said Mike Evenson, Vice President of Marketing and Product for AudienceView. “We are excited to help Troy immediately modernize its operations and succeed in its long-term vision to boost revenue and better engage fans.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected as New E-Commerce Partner of Chicago’s Historic Paramount Theatre and the Aurora Civic Center Authority

TORONTO, Ontario, Canada – March 15, 2016AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection as the new technology partner of the Aurora Civic Center Authority, which showcases productions at three popular venues in suburban Chicago.  The facilities include the 84-year-old historic Paramount Theatre (1,888 seats), RiverEdge Park – a 30-acre, 8,500-person outdoor concert venue, and the173-seat Copley Theater.

“AudienceView’s vision to put the customer at the center of an entertainment organization’s business is perfectly aligned with our aspirations.  Our subscribers and single-ticket patrons mean everything to us, and to our continued success.  We are delighted to be working with an organization that feels as strongly as we do about nurturing the customer journey and ensuring an exceptional service experience,” said Paramount’s Vice President of Marketing & Sales Jim Jarvis. “Following our recent, unparalleled growth, we are excited to be working with a best-in-class company that will help us continue that trend.”

Paramount began an industry-wide search for a new technology partner after it became clear that its incumbent system was not able to meet the organization’s current or future needs. AudienceView, with its customer-friendly solution that allows organizations to grow, was selected as the ideal fit.

As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to create an exceptional online experience and ensure the highest levels of customer service and care.  These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.

In doing so, Paramount will reimagine the customer experience and support ongoing growth, related in part to a new Broadway series and demand for season tickets subscriptions, which account for a majority of sales.  Customers will also have the ability to purchase tickets plus related products and services for any Paramount event in a single transaction.

“Paramount embraces the same vision as AudienceView and our relationship is a perfect blend of technology, partnership and desire to provide premium guest experiences,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView.  “As an organization, Paramount has every intention of growing and is not afraid of change to achieve its goals.  We are thrilled to have been chosen to help this dedicated team of arts professionals move forward on their journey of growth.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView’s 2015 Success Underscores Client Satisfaction and Customer-Focused Experiences

TORONTO, Ontario, Canada – March 3, 2016AudienceView, a world leader in e-commerce software for events and entertainment organizations, achieved exceptional success in 2015 by enabling powerful experiences for client’s passionate communities. With dozens of new organizations joining the company’s ever-growing family and numerous client renewals, AudienceView solidified its position as a global industry leader.

“AudienceView is proud of its status as the go-to solution for major college athletics programs, entire campus communities, performing arts organizations, arenas, film festivals and more,” said Mark Fowlie, CEO of AudienceView. “Our success speaks volumes about the value of combining ticketing and all related transactions, including merchandise sales and fundraising, into a single system. We are helping to provide a unique, emotional customer experience that goes beyond selling a game or a show and ensuring that organizations can always be in touch with their most passionate supporters.”

New Clients

Higher education, college athletics and performing arts are the areas in which AudienceView’s growth was greatest in 2015. New clients using AudienceView across campus include Princeton University, the company’s fourth Ivy League school joining long-term clients Harvard, Yale and Dartmouth, plus University of Northern Colorado, Simon Fraser University and The George Washington University.

AudienceView was also selected as the new official ticketing and fan engagement solutions provider for the University of Tennessee Athletics. The comprehensive partnership will see AudienceView power ticketing for the venerable 102,455-capacity Neyland Stadium and service Knoxville Tickets, a regional outlet for various Knoxville area venues including Thompson-Boling Arena and Knoxville Civic Auditorium and Coliseum.

“We are enthusiastic and eager to leverage AudienceView’s state of the art technology and capitalize on the many new strategic opportunities,” said Brett Huebner, Sr. Associate Athletics Director and Chief Financial Officer at Tennessee Athletics. “AudienceView’s unique platform and vision for customer engagement, purchases, and management strongly aligns with our fundamental and future business goals.”

Also in athletics, our partnership with the National Association of Intercollegiate Athletics (NAIA) enables more than 260 member schools to access a centralized e-commerce and fan engagement platform powered by AudienceView.

AudienceView was selected in 2015 as the new technology partner of The George Washington University Athletics department (GW Athletics) in Washington, D.C. Its ticketing team is using AudienceView to drive sales for five varsity sports, including NCAA basketball, and a variety of club and intramural athletic events. AudienceView will also power ticketing for the Division of Student Affairs.

On the arts side, AudienceView proudly welcomed Film Independent, which produces the Los Angeles Film Festival, CenterArts and its four venues at Humboldt State University, George Washington University Arts, Children’s Theatre of Charlotte and Irving Arts Center, among others.

Among new standout clients in the UK, AudienceView joined forces with Bath Spa Live, Bath Spa University’s production company for arts and cultural events.

Continuing Partnerships

AudienceView is pleased to have signed contract extensions with many long-time clients.

Renewals in the UK include the internationally renowned FA Group and Wembley Stadium; its iconic 90,000-seat venue that’s been served by AudienceView since 2005, as well as ACC Liverpool Arena and Convention Centre, Liverpool Philharmonic, Hall for Cornwall and Dublin Theatre Festival.

In the United States and Canada, Ticket Central and Playwrights Horizons, Shorenstein Hays Nederlander, Geffen Playhouse, Louisiana Philharmonic Orchestra, Broadway Center for the Performing Arts, The Wheeler Opera House and Aspen Show Tickets, Pechanga Resort and Casino, the Fine Arts Center and the City of Moncton inked exciting renewals with AudienceView.

Internationally, Ticketworld in the Philippines and Australia’s Moshtix renewed their commitment to power operations using AudienceView. As a result of our partnership and by leveraging AudienceView’s regional ticketing features, Moshtix won a highly coveted contract with the Astor Theatre in Perth.

“Our success underscores the importance of innovation and how it can be achieved using a single system,” adds Michael Bryce, Chief Operating Officer for AudienceView. “AudienceView is intelligently powering the transactions that support passionate fan experiences while driving efficiency at the same time. AudienceView’s technology makes it possible for any type of organization to put fans and patrons first without losing sight of the bottom line.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Image credits: Children’s Theatre of Charlotte, GW Athletics, GW Arts, Bath Spa Live, Moshtix, and University of Tennessee, Knoxville.

AudienceView & Ve Interactive Announce Game-Changing Partnership

Toronto, Canada and London, UK – February 18, 2016 – Global tech business Ve Interactive is delighted to announce a new partnership with AudienceView, a world-leading entertainment business solutions provider. Working together, the two companies will help to further increase digital revenue growth for AudienceView’s client base.

Ve Interactive, which recently opened new offices in Toronto, provides full funnel conversion-enhancing technology and unique consumer insights to over 10,000 companies within 43 territories. The strategic partnership will enable AudienceView to support its clients’ efforts to sell tickets, merchandise, and offers abandoned in the shopping cart during the checkout process, with compelling and personalized onsite and offsite re-engagement and retargeting messages.

As a world leader in e-commerce software for events and entertainment organizations, AudienceView already helps more than 550 venues in 15 countries deliver high-converting shopping, in-venue and customer experiences. The platform sells over 55 million tickets per year, with over $2 billion in total annual transactions.

“We are delighted to partner with AudienceView and provide an expanded scope of audience targeting to live entertainment markets,” said Ed Stevens, Commercial Director of Ve Interactive. “Using our e-commerce conversion technology, AudienceView’s clients will be able to increase their visibility, improve customer engagement and maximize sales.”

“The integration will combine AudienceView’s ticketing, e-commerce and CRM functionality with Ve’s comprehensive insights and targeting mechanisms,”said Mike Evenson, Vice President of Marketing and Product for AudienceView. “This partnership represents an untapped opportunity for AudienceView clients to increase the success ratio of converting their ticketing and e-commerce sales funnels.”

Ve will be attending AudienceView’s AVConnect conference in Seattle from February 23-25, 2016. Each year, AVConnect brings together hundreds of AudienceView users and staff, and provides a forum for inspiration, networking and professional growth amongst industry peers.

ABOUT VE INTERACTIVE:

  • Ve is a multi-award-winning technology company offering a suite of apps across one platform, which help online businesses successfully drive new traffic, reduce bounce rate, increase customer engagement and minimize website abandonment.
  • The company supports over 10,000 domestic and multi-national online businesses and retailers in the delivery of real-time marketing communications at key points within their customers’ journeys. Tracking billions of transactions daily, Ve’s comprehensive data set provides unparalleled insights into customer activity, while driving each app to deliver highly-targeted content to customers based on their purchasing activity and profile.
  • Founded in 2009, Ve works across 26 languages and within 47 territories. Headquartered in London, the company has 33 offices worldwide. In 2015, it topped the Sunday Times Tech Track 100, following an average growth of 305% per year.
  • Learn more at veinteractive.com, or connect with the company on Facebook, Twitter and LinkedIn.

ABOUT AUDIENCEVIEW:

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve e-commerce, ticketing and events management portals enable success for events of all sizes and types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

For more information, please contact: Emilia Udale, Communications Coordinator at Ve Interactive on 0203 617 6952 / emilia.udale@veinteractive.com or Christine Payne, PR Consultant at AudienceView on 416.489.0092 / media@audienceview.com.

AudienceView Selected by Stamford Center for the Arts and Palace Theatre

AV16-ClientAnnouncement-PalaceTheater_710-270The Stamford Center for the Arts (SCA) and Palace Theatre have selected AudienceView as their new entertainment technology partner. SCA produces and showcases a full season of live theatre, opera, dance, family programming and concerts at the historic 1,580-seat Palace Theatre, plus art exhibitions in its gallery space. The Palace Theatre is also home to the Ballet School of Stamford, Connecticut Ballet, Lumina String Quartetʼs Chamber Music Institute, Namaskaar Foundation, Stamford Symphony and Stamford Young Artists Philharmonic.

With AudienceView, SCA will migrate from numerous systems to a single, integrated e-commerce solution that puts the customer relationship at the center of all operations.

In addition to ticketing all events, AudienceView will significantly improve the overall service experience by automating fulfilment of member benefits, integrating all touch points into 360-degree patron records and helping to grow the membership program in new and exciting ways. These improvements will help SCA to grow its member base, increase revenue and become more efficient. Fundraising as well as new and innovate program offerings will be also be powered by AudienceView.

“We are thrilled to be working with the passionate and driven team at Palace Theatre and thank our like-minded clients for the enthusiastic referral,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our technology is an ideal fit for the Palace and the SCA’s business aspirations and will immediately transform their processes to create impactful customer experiences.”

AudienceView Named New Official Ticketing and Fan Engagement Partner for University of Tennessee Athletics and Knoxville Tickets

Header-UT

Toronto, ON & Knoxville, TN – December 3, 2015 – The University of Tennessee has joined a growing list of leading organizations by identifying and selecting AudienceView as their official ticketing and fan engagement solutions provider. The broad partnership will provide the University of Tennessee Department of Athletics (Tennessee Athletics) and Knoxville Tickets with AudienceView’s fully integrated, highly-configurable and web-based solution – a robust platform with core facilities in ticketing and e-commerce, fundraising and donor management, marketing, content management, analytics and customer relationship management.

AudienceView’s entire solution is real-time and designed to provide business thought leaders with the tools required to streamline operations, adjust for market dynamics, generate incremental revenues, and deliver exceptional customer experiences. Working with the University of Tennessee, AudienceView will create single comprehensive views of fans, customers, and donors while helping grow the community of passionate Volunteers supporters.

“We are enthusiastic and eager to leverage AudienceView’s state of the art technology and capitalize on the many new strategic opportunities,” said Brett Huebner, Sr. Associate Athletics Director and Chief Financial Officer at Tennessee Athletics. “AudienceView’s unique platform and vision for customer engagement, purchases, and management strongly aligns with our fundamental and future business goals.”

Under the new partnership, AudienceView will kick off Summer 2016 with servicing Tennessee Athletics, a founding member of the Southeastern Conference (SEC), and the ticketing needs for the venerable 102,455-capacity Neyland Stadium.  AudienceView will also service Knoxville Tickets, a regional ticketing outlet for various Knoxville area venues including Thompson-Boling Arena and Knoxville Civic Auditorium and Coliseum.

“AudienceView takes great pride in partnering with organizations that have a clear vision for the work they do and the passionate community they serve,” said Mike Evenson, Vice President for Marketing and Product at AudienceView. “Our products and services are designed to provide a new vantage point for leaders who want to shape the fan experience while driving new and significant revenue generation opportunities. We are looking forward to forging a powerful partnership with the University of Tennessee by helping them achieve these goals.”

About AudienceView:

Headquartered in Toronto, Ontario, AudienceView offers the industry-leading engine that enables intelligent ticketing and e-commerce solutions through customer-focused experiences. AudienceView is relied on to power over $2 billion in transactions each year by servicing over 550 venues in 15 countries. AudienceView’s clients range from University of Minnesota Athletics, Wembley Stadium and Opry Entertainment to events such as the FA Cup, Edinburgh International Festival and Los Angeles Film Festival. Visit audienceview.com or connect on Facebook and Twitter.

Further Information:

For AudienceView:

Christine Payne
PR Consultant
416.489.0092
media@audienceview.com

For University of Tennessee:

Ryan Robinson
Sr. Associate AD for Communications
865.974.4167
Ryan.Robinson@utk.edu

 

AudienceView Announces Strong Third Quarter, Dozens of New Clients and Renewals

Q3 NR Header

TORONTO, Ontario, Canada – October 29, 2015 AudienceView, a world leader in e-commerce software for events and entertainment organizations, today announced a strong third quarter with growth fuelled by numerous new clients and renewals.

Among dozens of new organizations so far in 2015, AudienceView is pleased to welcome recent additions the University of Northern Colorado, CenterArts at Humboldt State University, Bath Spa University, Children’s Theatre of Charlotte, the Irving Arts Center and the Canadian Basketball League.

Through its partnership with the National Association of Intercollegiate Athletics (NAIA), AudienceView also welcomed numerous NAIA member schools in Q3, including Baker University, Benedictine College, Culver-Stockton College, Goshen College, Kansas Wesleyan University, Middle Georgia State College, Spring Arbor University, the University of Rio Grande, the University of Saint Francis and Wiley College, among others.

In addition, contract extensions have been signed with many long-time AudienceView clients.  Renewals include:

“AudienceView remains committed to providing innovative technology that makes it easy for our clients to improve efficiency and increase revenue while ensuring an amazing experience at each stage of their customers’ journey,” said Mark Fowlie, CEO for AudienceView. “Our continuously strong performance and sales across college athletics, performing arts and university campuses is evidence of the great value having one system brings.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by Irving Arts Center

AV15-ClientAnnouncement_IrvingArts_710-270-banner The Irving Arts Center (IAC), a 10-acre multi-purpose performing arts complex in the heart of Dallas-Fort Worth, has selected AudienceView as its new entertainment technology partner.

The versatile facility features two proscenium theatres, four galleries, rehearsal, meeting, classroom and reception spaces, and a sculpture garden. Events range from performances by Lyric Stage and the Irving Symphony Orchestra, plays, musicals and galas to children’s productions, art classes and 12 weeks of summer camp annually. In 2014, the IAC hosted 1,375 events, including 203 performances and 24 exhibitions.

AudienceView is powering the IAC with a fully integrated solution to replace multiple systems, which the organization has outgrown. It will provide ticketing and e-commerce, including sales via mobile and social channels, for all events, season subscriptions, memberships, workshops, camps and more. IAC also plans to operate online content management, customer relationship management (CRM), fundraising, email marketing and point of sale (POS) transactions through AudienceView.

“The IAC is a place of real community pride and we are delighted to welcome it to our growing family of multi-use performing arts and civic centers,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Multi-purpose facilities continue to have great success with AudienceView because of our incredible, fully integrated and wide-ranging functionality. Ongoing upgrades also ensure that organizations like IAC can remain modern and always provide the very best customer experience.”

University of Northern Colorado to Launch AudienceView for Campus Ticketing Operations

AV15-ClientAnnouncement_UNC_710-270-bannerAudienceView has been selected as the new campus-wide ticketing solution for the University of Northern Colorado (UNC) following an extensive, industry-wide RFP procurement process.

The solution will drive traditional and online ticket sales, including integrations with social platforms, customer relationship management (CRM), marketing and content management across their performing & visual arts, athletics and student activities campus programs.

“UNC believes in the growth of their e-commerce revenue potential and AudienceView’s dynamic, user-friendly solution is ideally suited to help increase earned revenue and improve the customer experience,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are delighted to welcome UNC to AudienceView’s growing family in Colorado and as another full-campus user of our complete entertainment business solution.”

CenterArts at Humboldt State University Selects AudienceView

AV15-ClientAnnouncement_CenterArts

AudienceView is proud to be the new entertainment e-commerce solution for CenterArts and its four venues at Humboldt State University. Humboldt State is the northernmost campus in the California State University system, located north of San Francisco in the town of Arcata.

The AudienceView solution will provide CenterArts with robust, flexible events management technology to replace an in-house system. It will power ticketing and e-commerce for their performing arts series, AS Presents events, which are managed by Associated Students of Humboldt State University, as well as artist and school performances, season subscribers and individual shows.

Center Arts plans to use AudienceView to bundle events and subscriptions in new, imaginative ways as well as offer payment plans to its customers. AudienceView will also make it possible for CenterArts to generate growth and increase customer satisfaction through upsells, such as season tickets for those purchasing seats to a single event, as well as cross-sells and donations.

“We are delighted that the AudienceView family of educational institutions continues to grow and are pleased to welcome another college performing arts center,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our solution will provide CenterArts with the modern technology it needs to meet all of its customer requirements, both now and in the future.”

Children’s Theatre of Charlotte Selects AudienceView

AV15-ClientAnnouncement_CTC

Children’s Theatre of Charlotte (CTC), a top theatre and education organization for young people, has chosen AudienceView’s AV Pro as its new entertainment e-commerce and CRM solution.

AudienceView will power ticketing, e-commerce, fundraising, customer relationship management (CRM) and class registrations for the nationally recognized theatre, which serves 300,000 children and families each year through its productions and wide-ranging education programs.

CTC is also home to a professional touring company, which has performed for more than 1.2-million people across North Carolina and into South Carolina, Georgia, Virginia and West Virginia.

AudienceView was selected by CTC following a comprehensive, industry-wide search.

“Children’s Theatre of Charlotte is known for providing remarkable family experiences and for its commitment to education at all levels. We couldn’t be prouder to join the CTC family and welcome them to ours,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our team looks forward to providing a single, robust, integrated solution that will further the theatre’s overall service experience for performances, education and community involvement programs.”

AudienceView Gains Momentum in First Half of 2015 – Welcomes Princeton University, Multi-Year Renewal with The FA Group and Launches AV Community

AV15-H1_HeadersGraphics_Collage TORONTO, Ontario, Canada – June 9, 2015AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce a strong first half of 2015, with growth marked by notable customer wins, numerous contract renewals and the launch of its latest offering, AV Community. Among AudienceView’s new clients is Princeton University, which is implementing AudienceView across the entire campus to manage ticket sales for events ranging from athletics to performing arts and concerts. Princeton is the fourth Ivy League school to join the AudienceView family alongside Harvard, Yale and Dartmouth. AudienceView also welcomes Film Independent, which produces 250+ events and screenings each year, including the Los Angeles Film Festival and Spirit Awards, to its growing family of film festivals and organizations. Film Independent debuted AudienceView for the sale of passes for the LA Film Festival in April, followed by individual tickets in mid-May. AudienceView is also enabling Film Independent to integrate memberships, packages, fundraising and more on a single platform. Multi-year customer renewals in recent months include the internationally renowned FA Group and its iconic 90,000-seat Wembley Stadium, which has extended its 10-year partnership with AudienceView. The FA Group will continue to use AudienceView to power ticketing operations for events at Wembley Stadium. Over the years at Wembley, AudienceView has been used to sell tickets for sporting events, including The FA Cup Final, home matches of the England national football senior team, The NFL International Series games and the UEFA Champions League Final, along with all concerts at the venue since reopening in 2007. In addition, AudienceView has extended contracts with numerous other organizations including:

Also in the first half of 2015, AudienceView proudly introduced AV Community, a subscription-based product suite designed to serve and amplify brands and their communities. Engineered to reimagine a central events marketplace, AV Community launched with three North American anchor clients:

  • National Association of Intercollegiate Athletics (NAIA),
  • Simon Fraser University (SFU) and
  • Western University Students’ Council.

AV Community is also making it possible for long-time AudienceView client Quaytickets to take on Eventbrite with Quayevent, its new white-label, self-serve ticketing and events management offering. Quayevent will launch at the Manchester Jazz Festival on July 31, 2015. “Our success in the first half of 2015 speaks volumes about the strength of our technology and the market need for AudienceView’s complete, integrated e-commerce entertainment business solution,” said Mark Fowlie, CEO for AudienceView. “We are continuing to add value for new and longstanding partners, including Princeton University and The FA Group, and our steady stream of renewals speaks to our commitment to staying innovative. In addition, AudienceView is helping our clients increase their revenue, achieve operational efficiencies and exceed customer service expectations.” About AudienceView AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter. Media/interview requests: Christine Payne Primoris Group Inc. +1 416.489.0092 media@audienceview.com

AudienceView to Implement Integrated E-Commerce and Ticketing Solution at Princeton University

Princeton News Release

TORONTO, Ontario, Canada – May 19, 2015AudienceView, a world leader in e-commerce software for events and entertainment organizations, today announced that it will implement an integrated e-commerce solution to manage ticket sales for events ranging from athletics to performing arts and concerts at Princeton University.

“We are delighted to have been selected to work with Princeton University and to welcome them as our fourth Ivy League school joining Harvard, Yale and Dartmouth,” said Mark Fowlie, CEO for AudienceView. “Our solution will enable this world-renowned university to focus on the overall customer experience as efficiently as possible while managing ticket sales and other transactions in a single database. AudienceView’s ongoing solution upgrades will also enable Princeton to remain on the leading edge of technology to support its ticketing system well into the future.”

AudienceView will provide Princeton with a web-based platform that includes traditional and digital ticketing, fundraising, customer relationship management (CRM), online content management, marketing and business intelligence.

The fully integrated AudienceView solution improves operations to support increased ticket sales and enables secure sharing of data between departments. Princeton will also have instant, real-time access to the results of ticket sales, marketing and fundraising campaigns, which will provide enhanced insight and the ability to immediately see which initiatives are most effective.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

 

AudienceView’s AV Community to Serve as Official Ticketing and E-Commerce Solution of the NAIA, Simon Fraser University and Western University Students’ Council

 

av-community-greenTORONTO, Ontario, Canada – May 5, 2015AudienceView, a world leader in e-commerce software for events and entertainment organizations, including more than 550 venues in 15 countries, proudly introduces AV Community, a subscription-based product suite designed to serve and amplify brands and their communities.

Built around reimagining a central events marketplace, and launching with organizations in higher education and professional associations, AV Community is excited to unveil three anchor North American clients:

  • National Association of Intercollegiate Athletics (NAIA),
  • Simon Fraser University (SFU) and
  • Western University Students’ Council.

Carr-180x180“AV Community is a game-changer for all NAIA member institutions,” said Jim Carr, NAIA President and CEO. “It is a great central toolset for schools that are aiming to expand fan engagement, operational efficiency and fundraising across their athletics departments, all under the NAIA Community umbrella. Ultimately, AV Community will provide new and meaningful ways to support the 60,000 student-athletes who are at the center of all NAIA experiences.”

With AV Community, athletics departments at more than 260 NAIA schools can now sell tickets, take donations and manage registrations for events, camps and clinics in a single shopping cart. At the same time, AV Community allows NAIA members to better engage fans, find new donors and season ticket holders, and drive incremental revenue through merchandise sales and more, all within a single, NAIA-branded events portal.

Popp-180x180“AV Community has provided very easy-to-use features and dedicated support as we got set up to use it for the first time. It offers Reinhardt and our fellow NAIA member schools the potential to do things that many of our Division I counterparts are not able to do – like sell a ticket and a t-shirt, then take a donation in a single transaction,” said Bill Popp, Athletics Director at Reinhardt University. “We successfully sold tickets to the NWLL AAC Lacrosse Tournament in late April and are actively working on other ways to use AV Community across our department, with other games and summer camps.”

Simon Fraser University

SFU-131x75As the official, campus-wide platform of Simon Fraser University, this AV Community is another great example of unifying disparate elements supporting a main brand by centralizing all events for the school’s upcoming 50th anniversary, being celebrated beginning in September 2015. AV Community will also power ticketing for SFU Athletics, Canada’s first NCAA school and a Division II member, as well as SFU Woodward’s (SFUW) in downtown Vancouver, known as the Goldcorp Centre for the Arts. The 130,000-square-foot venue houses the School of Contemporary Arts and a variety of performance and cultural facilities used by SFU and community groups, including a theatre, screening rooms, sound studios and art galleries.

AV Community also has the opportunity to create an events management legacy for the school, by supporting 50th anniversary activities as well as future athletics events, cultural offerings through SFUW, homecomings, graduation ceremonies, symposiums and more.

Event attendee data captured in AV Community will also help identify new donor prospects for SFU’s 50th anniversary fundraising campaign, which seeks to raise $250 million to support students, research and community engagement.

Western University Students’ Council

WU-131x75AV Community is also the official events community marketplace for the Western University Students’ Council (Western USC), which enhances the education experience and quality of life for more than 28,000 undergraduate students each year. Western USC replaced a third-party solution with its own branded events portal powered by AV Community and used it to run all winter and spring events.

In addition to a powerful, central calendar of events that is always up to date, Western USC can now offer a better online purchase and registration experience, has more control and owns its data. AV Community also brings efficiencies to the event management process, which is most welcome by Western USC’s busy student executive.

In addition, it is easy for Western USC to add events to the system and manage events for its student groups. Student users now have an enhanced, consistent online journey and a single events community to seek out fun and educational activities that improve their time on campus and prepare them for life after they graduate.

“AudienceView is thrilled to introduce a market-leading solution to serve strong and vibrant communities that organizations have worked very hard to build over many years,” said Mike Evenson, VP Marketing and Product Management for AudienceView. “AV Community is transforming events management for universities and colleges, associations and organizations. It bridges the gap between an institution and its events owners and attendees by uniting fragmented event experiences, reimagining a central calendar, nurturing relationships and enhancing fundraising. It also provides a powerful suite of tools for event owners. Everything is securely managed under a school or organization’s own brand, creating a consistent, authentic experience for fans, faculty, students and members.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

The FA Group Extends 10-Year Partnership with AudienceView

TORONTO, Ontario, Canada – March 24, 2015AudienceView, a world leader in e-commerce software for events and entertainment organizations, including more than 550 venues in 15 countries, is pleased to announce a multi-year extension of its 10-year partnership with the internationally renowned FA Group and Wembley Stadium, its iconic 90,000-seat venue. The FA Group will continue to use AV Enterprise to power ticketing operations for events at Wembley Stadium.

“We have been with AudienceView since 2005 and took the opportunity to review the marketplace towards the end of our current deal in the second half of 2014. After a thorough tender process, AudienceView was the obvious choice for The FA and Wembley National Stadium and we’re delighted to be extending our agreement for the next three years,” said Paul Smyth, Head of Ticketing for The FA Group. “We are very impressed with the direction in which AudienceView is heading with a committed and very experienced leadership team. Their future roadmap is exciting and my team and I look forward to working closely with AudienceView both in London and Toronto as true partners over the coming years.”

AV Enterprise is a powerful, white-label solution that has put The FA Group in full control of its ticketing business, storing all fan data in a single AudienceView database. In conjunction with the renewal, The FA is also eliminating its own online sales platform and replacing it with AV Enterprise online.

Over the years, AV Enterprise has been used to sell tickets for sporting events including The FA Cup Final, home matches of the England Senior team, The NFL International Series and the UEFA Champions League Final, along with all concerts at the Stadium since reopening in 2007. In 2015 Wembley welcomes AC/DC, Foo Fighters and Ed Sheeran and their fans to a summer of sold out events.

“We are absolutely delighted to be continuing our partnership with The FA after more than 10 successful years together. It shows great faith in our solution, which is a great fit for The FA’s large-scale ticketing requirements, and in the leadership team that works tirelessly to drive our shared vision forward,” said Mark Fowlie, Chief Executive Officer for AudienceView. “We look forward to working with The FA team for many years to come.”

About The FA Group

About The FA – Supporting football since 1863

The FA is the not-for-profit, governing body of football in England which re-invests £100m back into the game each year. It grows participation, promotes diversity and regulates the sport for everyone to enjoy. Seven million players of all ages, 400,000 volunteers, 300,000 coaches and 27,000 qualified referees help The FA keep the grassroots game going.

The FA runs 24 England teams, across men’s, women’s, youth and disability football, utilising the world-class facilities of Wembley Stadium and St. George’s Park. Football is the nation’s favourite game. To find out more visit TheFA.com and follow @FA

About Wembley Stadium

Wembley Stadium is the home of the England national football team. Since its creation in 1923 Wembley has hosted some of the most famous sporting and music entertainment events, including England’s World Cup success in 1966 and some of the most iconic music moments like Live Aid in 1985 and Take That’s record-breaking Progress Tour in 2011.

The original stadium was demolished in 2000 and the new, 90,000-seat stadium was opened in 2007.

Wembley Stadium has evolved and now hosts no fewer than 15 different event owners with an incredible 33 events hosted in 2014. The NFL will host three International Series matches in 2015 which complement the other existing partnerships with The FA, The Football League, RFL, Saracens Rugby Club and a number of music promoters, including SJM, Metropolis, Kilimanjaro and Live Nation.

In 2012 the stadium hosted nine matches during the Olympic Games and was the proud host of the 2011 and 2013 UEFA Champions League Final, making it a total of seven European Cup Finals, more than any other venue in Europe.

Wembley Stadium has a rich and proud sporting and music heritage spanning 90-years and was also the focal point for The FA’s 150th anniversary, hosting high-profile matches against Brazil, Republic of Ireland, Scotland, Chile and Germany in 2013 and will be the home of two Rugby World Cup matches in 2015.

Follow us on…

Facebook at: www.facebook.com/wembleystadium
Twitter at: @wembleystadium

For further information, contact:

Thomas Rowland
Wembley Communications Manager
Wembley Stadium
London
HA9 0WS

+44 (0) 844 8200 #6477

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

Film Independent Selects AudienceView

20150317_ClientAnnouncement-Images-Banner_orangeAudienceView will soon make its debut as the new technology provider of Film Independent, which produces the Los Angeles Film Festival and the Spirit Awards. A champion of independent films, the organization also hosts more than 250 other screenings and events annually, including the year-round weekly LACMA Film Series.

The fully integrated AudienceView solution will replace many of Film Independent’s legacy software packages with a single, web-based platform that integrates memberships, ticketing, festival passes, packages, fundraising and more.

AudienceView was selected following a referral from a current film festival client and because of its proven, ongoing success with similar organizations.

“We are proud to welcome Film Independent to our growing family of North American film and festival organizations,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our single, integrated solution is providing Film Independent and its high-profile events with the modern technology needed to exceed both customer expectations and business requirements. We look forward to a long-term partnership with Film Independent, the LA Film Festival and the Spirit Awards.”

Film Independent will launch AudienceView with the sale of passes for the LA Film Festival on April 21, followed by individual tickets beginning May 19.

 

AudienceView Selected by City of St. Catharines and The New Performing Arts Centre

20150317_ClientAnnouncement-Images-Banner_greenThe City of St. Catharines, the largest city in Canada’s Niagara Region, has selected AudienceView as its new entertainment technology solution.

The solution will power ticketing, e-commerce and fundraising for The New Performing Arts Centre, a brand new 95,000-square-foot academic and cultural complex with four performance venues, scheduled to open later this year. Two of The New PAC venues will also double as learning environments for future students of Brock University studying through the adjacent Marilyn I. Walker School of Fine and Performing Arts.

AudienceView was selected following a comprehensive request for proposal seeking a robust solution to enable complete control of business and venue management operations.

Ticketing, e-commerce, fundraising, customer relationship management (CRM), marketing and content management (CMS) are tightly integrated in AudienceView alongside a suite of powerful analytics tools. The unique brand identity of any number of residents and visitors can be easily maintained and defined security levels make it possible for certain information to be shared while other data remains protected.

“We are proud to welcome the City of St. Catharines to the AudienceView family and excitedly await the grand opening of The New Performing Arts Centre later this year,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “This magnificent complex will benefit immensely from our technology, which is ideally suited to meet all customer and constituent needs. We look forward to a long-term partnership with this vibrant Ontario city and its arts and culture community.”

 

Booking Protect Announces Launch of US and Global Product Ahead of AVConnect 2015

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February 13, 2015 – Booking Protect Limited, a market leader in booking protection, is pleased to announce the launch of its US and worldwide product ahead of AVConnect 2015, AudienceView’s annual North American users conference. AudienceView is a world leader in e-commerce software for events and entertainment organizations.

Following a successful rollout of the comprehensive refund guarantee in the UK, a Booking Protect delegation led by James Hastie, Commercial Director, is attending AVConnect 2015 to meet with North American and worldwide AudienceView clients

“The feedback we’ve received following our partnership announcement in October has been extremely positive,” said Jeff Koets, Vice President, Strategic Partnerships, AudienceView. “We have customers in the US and internationally that are keen to consider adding this comprehensive refund guarantee to their sales process, both for the protection of consumers and because of its revenue potential. AVConnect is an ideal forum for these discussions.”

AudienceView and Booking Protect Limited announced an international partnership in October 2014, which allows AudienceView clients in North and South America, Europe and Asia-Pacific to offer a ‘booking protection guarantee’ product to their customers. The product is market leading, both in terms of coverage for consumers and income potential for AudienceView clients.

Consumers who purchase tickets through e-commerce platforms operated by AudienceView clients are able to opt in to the ‘booking protection guarantee’ during their ticket purchase journey.

The product is backed by an insurance contract that covers the liability of AudienceView’s clients. All refund requests are managed by Booking Protect’s in-house team and not outsourced to any third-party providers.

Booking Protect’s product enables consumers to obtain a refund if they cannot attend their event for a number of reasons, including personal illness with no exclusion for pre-existing medical conditions, severe weather disruption and delays to scheduled transportation.

“The Booking Protect team is really looking forward to AVConnect 2015. It is a great opportunity to meet more AudienceView clients and discuss how we can get them live quickly so they too can benefit from our market-leading product and its associated revenue opportunity,” said James Hastie, Commercial Director, Booking Protect Limited.

AVConnect 2015 takes place in Savannah, Georgia from February 17 to 19, 2015.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at AudienceView.com, or connect with the company on Facebook and Twitter.

About Booking Protect

Booking Protect is a market leader in product development and fulfilment in the booking protection guarantee market. Booking Protect is a partnership of ticketing and IT expertise combined with award winning insurance broking services. Booking Protect aim to offer its customers products that enhance the end customer experience and provider revenue development and protection opportunities.

Further information:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Arden Theatre Company Selects AudienceView

Arden_logo_redblack_300dpiTORONTO, Ontario, Canada – February 3, 2015AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection by the Arden Theatre Company in downtown Philadelphia, Pennsylvania. Known for bringing great stories to life on the stage, in the classroom and in the community, the Arden selected AudienceView following a comprehensive, industry-wide search.

“Arden Theatre Company is passionate about sharing stories with audience members and students. Bringing AudienceView into the business is an investment in our future and, ultimately, in the entertainment experience we provide for our patrons,” said Amy L. Murphy, Managing Director for the Arden Theatre Company. “We believe AudienceView will provide us with a hands-on approach to better integrate box office and back office operations.”

AudienceView makes it possible for organizations like the Arden Theatre Company to manage all aspects of their business and box office while satisfying key stakeholders, ensuring efficient operations, unlocking all potential revenue and building a strong brand.

From setting ticket prices and fees to creating opportunities for fundraising growth, AudienceView puts the power directly into an organization’s hands.

A single shopping cart can offer absolutely anything an organization has to sell, including tickets, event packages, donations, education offerings, and other ancillary products. The solution can help increase the value of an order by suggesting upsell and cross-sell offers based on customer behaviour and appropriately request donations to increase overall revenue.

An integrated content management system (CMS) makes it possible to build and manage online content and websites. As well, all the data is captured in a single database to analyze and leverage.

Photo credit: Billy Bustamante

Photo credit: Billy Bustamante

“We are excited to welcome the Arden Theatre Company as our first client in the Greater Philadelphia Area and to have them join our growing family of premier regional theatre companies,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Organizations like the Arden find immense value in an integrated solution that meets all of their business needs, both now and in the future. They are also excited by our ease of use, high-quality user interfaces and the impact our solution has on the overall patron experience. We look forward to partnering with the Arden as they extend their technology footprint.”

About the Arden Theatre Company

Founded in 1988, the Arden Theatre Company is dedicated to bringing to life great stories by great storytellers on stage, in the classroom, and in the community. Five Mainstage and two Arden Children’s Theatre shows are produced each season. The Arden provides extensive arts education programs including Arden For All, a program in schools in the Greater Philadelphia area. In the fall of 2013, The Arden completed construction on the Hamilton Family Arts Center. Located a few doors down at 62 N. 2nd Street, it is the home to Arden Drama School and has six classrooms, a rehearsal hall, and an 80-seat Studio Theatre.

The Arden has received seven Philadelphia Magazine “Best of Philly” Awards, the Arts and Business Council’s Arts Excellence Award, five City Paper “Reader’s Choice” Awards, four Philadelphia Inquirer “Theatre Company of the Year” citations, 59 awards and 300 nominations from the Barrymore Awards for Excellence in Theatre, and was named “Best Theatre Company” by Philadelphia Weekly in 2009. In addition, the Arden has been recognized specifically for their children’s work with the “Best of Philly” Award for Play in a Day (2009), “Best of Philly” Award for Theatre for Kids (2007), “Best of Philly” Best Kid’s Theatre Series (2001) and “Best of Philly” Best Children’s Theatre Award (2000).

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Colorado’s Town of Breckenridge and Riverwalk Center Select AudienceView’s AV Pro

BRECKCREATE CIRCLE LOGOTORONTO, Ontario, Canada – January 20, 2015AudienceView, a world leader in e-commerce software for events and entertainment organizations, is proud to announce the selection of AV Pro by Breckenridge Creative Arts and the Town of Breckenridge, Colorado. As the new entertainment technology solution, AV Pro will power ticketing, class registration, e-commerce, email marketing and more for the Riverwalk Center, the Breckenridge Arts District campus, and other cultural facilities managed and operated by Breckenridge Creative Arts on behalf of the Town.

“It is essential for us to replace our current solution with one that is robust enough to grow our business to a new level. To that end, we are thrilled to be partnering with AudienceView and thankful to our Colorado arts industry colleagues for the recommendation,” said Robb Woulfe, President & CEO for Breckenridge Creative Arts, an umbrella organization that advocates for the arts, provides educational and engagement opportunities, and champions the local creative community. “AV Pro is the ideal solution to support our business growth, achieve operational efficiencies, future-proof our technology and create memorable customer experiences.”

AV Pro will provide Breckenridge Creative Arts with full control over the customer service experience from day one.

Street-Artist-photo-credit-Liam-Doran

Photo credit: Liam Doran, courtesy Breckenridge Creative Arts.

It comes complete with features and functionality to run traditional, digital and social ticketing, e-commerce, customer relationship management (CRM), marketing, fundraising and retail point-of-sale (POS). Using a single shopping cart, AV Pro makes it possible for consumers to purchase tickets, gift cards, merchandise and more in the same transaction.

AV Pro also offers an integrated online content management system (CMS) and powerful analytics. The combined data provides the insight required to communicate better, sell more tickets and associated items, and increase corporate and individual giving for resident arts organizations s like the Breckenridge Music Festival and National Repertory Orchestra.

Future upgrades are included with the Town’s monthly subscription, as is customary with all AV Pro installations, and there are no usage limits regardless of how much their business grows.

“The relationships we build with our clients are based on trust, integrity and a shared commitment to drive business growth through remarkable customer experiences. We are thrilled to welcome Breckenridge Creative Arts and the Town of Breckenridge to AudienceView and our ever-growing Colorado family, which includes premier organizations of all types and sizes,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “AV Pro offers rapid deployment for organizations that want to hit the ground running with full AudienceView functionality. We look forward to a long successful relationship with Breckenridge Creative Arts as they grow their business, engage deeply with their community and attract new visitors to the region.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

StubHub Announces Partnership With AudienceView

Agreement Will See StubHub Serve as Distribution Channel for AudienceView-Ticketed Events

DECEMBER 18, 2014 – SAN FRANCISCO – StubHub, the world’s largest ticket marketplace, today announced a brand new partnership with AudienceView, the complete e-commerce provider for entertainment organizations worldwide, to serve as a distribution channel for primary ticketed events.

AudienceView, which powers e-commerce and ticketing for both large entertainment organizations and self-serve events management portals that can be used for experiences of any size or type, will integrate its solution with the StubHub platform. The integration is designed to provide seamless, real-time inventory management so that AudienceView clients may better utilize StubHub as a distribution channel for their events. AudienceView provides a full e-commerce and ticketing solution for more than 550 venues, representing 100,000+ live events annually in the United States, Canada, United Kingdom and beyond. The event categories presented by AudienceView clients range from theater, performing arts and film to music, professional sports and college athletics.

The partnership with AudienceView will add to StubHub’s existing supply in theater and performing arts, in addition to music, sports, and other forms of live entertainment, continuing to provide fans access to more tickets to more events than any other marketplace in the world. In turn, StubHub users can expect to find tickets to the broadest array of events anywhere online. AudienceView clients will have access to a trusted distribution service to sell more tickets and generate additional revenue.

“We are excited about partnering with StubHub, which has become a trusted source for fans and patrons looking for tickets,” said Mark Fowlie, CEO for AudienceView. “Event discovery is a key component in finding new consumers, and AudienceView has always participated in an ecosystem that promotes multiple distribution channels. Adding StubHub to that list only increases the value proposition we provide to entertainment organizations looking to reach a wider audience. The integration will create seamless inventory control without the need for our clients to manually add inventory to StubHub. It also offers a streamlined process for the end consumer.”

“We are thrilled to partner with AudienceView to enable their clients to take advantage of the tens of millions of qualified visitors we see visit StubHub every day,” said Geoff Lester, Head of Partnerships and Business Development for StubHub. “Conversely, we are excited to be able to help our users find tickets outside of sports and major concerts, in markets all over the US, Canada, and the UK.”

AudienceView clients will be able to list, manage, price, and fulfill their ticket inventory on StubHub easily through AudienceView, without creating additional work for staff. Additionally, integrated access control will ensure a seamless experience for customers buying tickets through StubHub.

Both companies expect the ticketing integration to be completed during the first quarter of 2015.

About StubHub

StubHub is the world’s largest ticket marketplace, enabling fans the choice to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. Offering a superior fan experience at its core, StubHub provides fans with honest, all-in pricing, where the price you see is the price you pay at checkout. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation through numerous industry firsts, including the introduction of the industry’s first ticketing application, first interactive seat mapping tool and the first live entertainment Fan Rewards program. The market leader, StubHub is partners with major organizations and brands, including more than 120 teams, venues, and properties in MLB, NFL, NBA, NHL, Barclays Premier League, MLS and NCAA, as well as ESPN, AEG, Paciolan and AudienceView. Throughout North America and Europe, StubHub provides the total end-to-end event going experience that is the way ticket buying should be. StubHub is an eBay company (NASDAQ: EBAY). For more information on StubHub, visit StubHub.com, Twitter.com/StubHub, Facebook.com/StubHub, or YouTube.com/StubHub.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

# # #

Media Contacts:

Jessica Erskine | StubHub! | jerskine@stubhub.com | 818.618.8244
Christine Payne | AudienceView | media@audienceview.com | 416.489.0092

AudienceView Signs with MasterCard to Offer MasterPass

TORONTO, Ontario, Canada – December 15, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, including more than 550 venues in 15 countries, is pleased to announce an agreement to integrate MasterPass™, MasterCard®’s global digital payment solution, into its software solutions. MasterPass offers consumers a more seamless, speedy and secure online shopping checkout experience.

“We are always looking for innovative ways to improve the overall customer service experience. By integrating MasterPass into the AudienceView solutions suite, our clients can offer another secure option to speed up the payment process and maximize convenience,” said Mark Fowlie, Chief Executive Officer for AudienceView. “Ultimately, consumers will spend less time checking out, which means fewer abandoned shopping carts and the ability to convert more browsers into buyers.”

After a one-time registration with a MasterPass digital wallet, consumers can use MasterPass to securely and seamlessly complete transactions on their laptops or any mobile-optimized device, including tablets and smartphones, in just a few clicks. MasterPass enables consumers to safely store their payment, shipping and billing information in one place and complete purchases from wherever they are, using whatever device they choose. At checkout, consumers simply select “Buy with MasterPass,” sign into their wallet, select their desired payment and shipping options, and then confirm the purchase.

“Shoppers today want to make a purchase from wherever they are – in the office, at home or on the go; MasterPass makes the buying experience seamless and secure on all platforms,” said Jason Davies, Head of Emerging Payments, MasterCard Canada. “With this agreement, AudienceView clients can enable shoppers in Canada, the US and UK to buy tickets to thousands of events and shows in just a few clicks or taps. We’re thrilled AudienceView is making MasterPass a preferred payment option for their customers.”

Along with MasterCard-branded credit, debit and prepaid cards, MasterPass allows consumers to buy with other network-branded cards.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

About MasterCard

MasterCard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MasterCardCAnws, join the discussion on the Cashless Pioneers Blog and subscribe for the latest news on the Engagement Bureau.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Lauren Mostowyk
MasterCard
+1 416.365.6697
lauren_mostowyk@mastercard.com

The Peace Center for the Performing Arts Launches AudienceView

TORONTO, Ontario, Canada – November 24, 2014AudienceView has been selected as the new entertainment technology partner of the Peace Center for the Performing Arts following an extensive search. The company’s world-leading e-commerce platform is heightening the customer experience for everyone who loves the performing arts in Upstate South Carolina, Western North Carolina and Northeast Georgia – from single-event attendees and season subscribers to members and donors. AudienceView is also enabling the Peace Center to extend this remarkable service experience to its resident companies while maintaining their own unique identities.

The Peace Center has deployed AudienceView as a fully integrated solution. It is supporting the organization’s desire to share a special experience with each and every guest, which begins before their arrival and continues well past the final encore. For the first time, all sales, fundraising and customer interactions are being managed from a single e-commerce system. This provides convenience for customers, who can now pay for tickets, packages, gift cards, donations and more in a single transaction.

In addition, with AudienceView, the Peace Center has the ability to engage in more ways with existing donors in an effort to better understand their wants and needs and build loyalty. With rich data mined by AudienceView, the Peace Center can automatically unlock perks such as early on-sales and specific seat locations based on the individual donor’s level of commitment.

The single AudienceView e-commerce solution also serves the needs of numerous resident companies that call the Peace Center home, including the Carolina Ballet Theatre, Greenville Chorale, Greenville County Youth Orchestras, Greenville Symphony, International Ballet and South Carolina Children’s Theatre.

“The Peace Center is positioning itself to achieve tremendous benefits from our integrated fundraising, CRM, reporting and analytics functionality combined with a single shopping cart, robust ticketing and ability to cross-sell to resident company constituents,” said Mark Fowlie, CEO for AudienceView. “We are delighted to welcome the Peace Center to our growing performing arts family, which includes premier organizations such as the Denver Center for the Performing Arts and the Ordway Center for the Performing Arts, and look forward to a long, successful relationship.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

AudienceView Launched as New E-Commerce, Fundraising and Patron Management Partner of Marin Theatre Company

TORONTO, Ontario, Canada – November 20, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is live as the new technology partner of Marin Theatre Company (MTC) in Mill Valley, California. MTC is using AudienceView’s AV Pro to drive integrated ticketing, responsive e-commerce, fundraising and patron management in support of its world-class productions, which delight audiences from the Marin County and Bay Area communities and beyond. MTC_logo copyThe organization first opened its doors in 1966 and has since grown to become the premier mid-sized theater in the San Francisco Bay Area and leading professional theater in the North Bay.

“AudienceView was recommended to us by other theater groups in the Bay Area as an honest, responsive company with innovative technology, which is exactly what we were seeking,” said Michael Barker, Managing Director for Marin Theatre Company. “We are excited to have migrated our ticketing and fundraising to AudienceView because it is a proven, fully integrated solution that is ideal for not-for-profit performing arts and which offers flexibility, drives operational efficiencies and provides growth potential for the future.”

MTC is using AudienceView’s white-label solution to gain greater control over its contributed and earned revenue streams, improve business operations and provide ease-of-use for ticket office and management employees. The organization expects to quickly benefit from new opportunities to upsell and cross-sell tickets, donations and related e-commerce offerings during the transaction and via highly targeted marketing campaigns. AudienceView’s suite of analytics tools enable MTC to automatically generate reports showing real-time results of its fundraising and marketing programs. As an AV Pro customer, MTC will also have access to a set of integrated Google tools including Google Analytics and Google Tag Manager.

“With AV Pro, Marin Theatre Company is able to create efficiency by eliminating manual processes and engaging patrons like never before. Our industry-leading solution is also helping MTC provide even better service to its customers, leverage its fundraising successes to date and future-proof its operations for the years to come,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are delighted to welcome Marin Theatre Company to AudienceView and to have them join our Bay Area client base alongside innovators such as Shorenstein Hays Nederlander (SHN), A.C.T. and Shotgun Players.”

About Marin Theatre Company

Founded in 1966, Marin Theatre Company is the Bay Area’s premier mid-sized theater and the leading professional theater in the North Bay. We produce a six-show season of provocative plays by passionate playwrights from the 20th century and today in our 231-seat main stage theater, as well as a five-show Theater Series for Young Audiences in partnership with the Bay Area Children’s Theatre in our 99-seat studio theater. We are committed to the development and production of new plays by American playwrights, with a comprehensive New Play Program that includes productions of world premieres, two nationally recognized annual playwriting awards, readings and workshops by the nation’s best emerging playwrights and membership in the National New Play Network. Our numerous education programs serve more than 6,000 students from over 40 Bay Area schools each year.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

St. Olaf College Deploys AV Pro to Transform Ticketing for The St. Olaf Christmas Festival

TORONTO, Ontario, Canada – November 13, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the deployment of AV Pro to transform and streamline ticketing for The St. Olaf Christmas Festival.  Presented annually by St. Olaf College in Northfield, Minnesota, the beloved festival is one of the oldest musical celebrations of Christmas in the United States.

“With increasing demand beyond our immediate constituents and a limited number of tickets, a reliable and powerful online sales solution is critical in order to accommodate our constituents while still making the event available to the public.  We wanted the quality of our technology to match the excellence of our program, which we have accomplished by partnering with AudienceView,” said Kevin Stocks, Assistant Director for Promotion and Marketing at St. Olaf.  “Our ticketing process is now simple and straightforward for our customers – despite the fact that we have a very strict and complex access structure for these tickets that are in such high demand.  We have been selling tickets through AudienceView for a few weeks now and our constituents are telling us that they are very happy with their ticket buying experience.”

With the ticketing process automated by AudienceView, festival attendees are ensured fair access based on the strict guidelines in place for donors and donor groups, employees and emeritus employees, students, parents, alumni, friends of the college and the general public.  The solution’s flexible, advanced capabilities allow staff to deeply structure the type of ticket buyer, how and when they have access to seats.

“We are extremely proud to welcome another prestigious Christmas program to our growing family in the Midwestern United States and to be modernizing ticketing of a production that has grown in size and popularity since it began over 100 years ago,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView.  “Our functionality is extremely well suited for these types of complex on-sales, which are driven by an entitlement hierarchy that unlocks and limits seats in stages based on donor level, relationship with the school and other factors. We look forward to a long, successful relationship with The St. Olaf Christmas Festival and welcome the opportunity to potentially expand our efforts to include other organizations on campus in the future.”

Started in 1912 by F. Melius Christiansen, founder of the St. Olaf College Music Department, The St. Olaf Christmas Festival today features more than 500 student musicians who are members of five choirs and the St. Olaf Orchestra, four conductors and thousands of audience members who are invited to sing along.  The festival is regularly broadcast nationwide on public television and radio.  It has also been featured nationally in major US publications, including TV Guide, Entertainment Weekly, the Wall Street Journal and the Los Angeles Times.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

AudienceView Partners with Booking Protect to Offer Comprehensive Ticket Refund Protection

TORONTO, Ontario, Canada – October 13, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, and Booking Protect today announced an international partnership that will allow AudienceView clients in North and South America, Europe and Asia-Pacific to offer a comprehensive refund guarantee to their customers. Booking Protect’s ‘booking protection guarantee’ is market leading, both in terms of coverage for consumers and income potential for AudienceView clients.

Customers who purchase tickets through e-commerce platforms operated by AudienceView clients are able to opt in to the ‘booking protection guarantee’ during their ticket purchase journey. Backed by an insurance contract that covers the liability of AudienceView’s clients, the product enables customers to obtain a full refund, including all service and booking fees, if they cannot attend the event for a number of reasons, including personal illness with no exclusion for pre-existing medical conditions, severe weather disruption and delays to scheduled transportation. All consumer refund requests are managed by Booking Protect’s in-house team and not outsourced to any third-party providers.

“Our partnership with Booking Protect underscores AudienceView’s ongoing efforts to add value for its clients and support the overall customer experience,” said Jeff Koets, Vice President of Strategic Partnerships for AudienceView. “With Booking Protect, our clients can offer comprehensive refund protection to event and entertainment consumers for a nominal fee. We are pleased to be making this product available so that consumers can choose to protect their ticket purchase and receive a full refund for reasons covered by the refund protection product.”

“Booking Protect is pleased to have signed a strategic partnership with AudienceView, which will enable them to offer their customers a market-leading product,” said James Hastie, Director of Booking Protect. “Our team is unique in that we have experience in the ticketing sector as well as being linked to one of the most successful, award-winning insurance brokers in the UK. Combining our ticketing industry experience with our knowledge of the insurance sector has enabled us to deliver a proposition that is very attractive to both ticketing agents and the end customer.”

About Booking Protect

Booking Protect is a market leader in product development and fulfilment in the booking protection guarantee market. Booking Protect is a partnership of ticketing and IT expertise combined with award winning insurance broking services. Booking Protect aim to offer its customers products that enhance the end customer experience and provider revenue development and protection opportunities.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by California Shakespeare Theater

Cal_Shakes_LogoTORONTO, Ontario, Canada – October 9, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce its selection by California Shakespeare Theater (Cal Shakes) to implement a single, integrated solution, replacing multiple systems previously used for ticketing, memberships, fundraising, and more. Celebrating its 40th anniversary, Cal Shakes is an award-winning not-for-profit, professional theater company known for innovative productions, including new works and responses to Shakespeare and the classics produced at their Bruns Amphitheater, in addition to year-round education and community-based programs. Nestled in the hills between Berkeley and Orinda, California, the amphitheater is “one of the most beautiful performing spaces in America,” according to the Wall Street Journal.

“We are so excited to be transitioning to AudienceView, and to have software that can keep up with the demands of our multifaceted programming, and with our tech-savvy patrons,” said Susie Falk, Managing Director for Cal Shakes. “We know AudienceView will help us better understand and connect with our patrons and supporters, and look forward to better serving the communities of the Bay Area.”

In partnership with AudienceView, Cal Shakes is combining multiple business processes in the same way it unites diverse communities in the Bay Area. The robust AudienceView e-commerce engine will process all sales – including individual tickets, season subscription packages, flexible passes, class registrations, summer programs, gift cards, donations and memberships through a single solution. By integrating e-commerce and fundraising, Cal Shakes has the ability to understand all customer activity, leading to increased guest and donor satisfaction. Reporting and business intelligence features offer a full view of individual habits and preferences as well the ability to monitor sales, fundraising and campaign efforts. These capabilities can be invaluable in future marketing efforts, to attract new donors, and maximize donations.

“AudienceView is proud of its success and expanding footprint in the Bay Area. This is a region where technological and theatrical innovation is thriving and our entertainment business solution is a perfect fit for organizations of all sizes,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are thrilled to welcome the California Shakespeare Theater and its dedicated team of professionals to the AudienceView family. Our team is committed to exceeding their expectations and we look forward to a long and successful partnership.”

About California Shakespeare Theater

Founded in 1974, Cal Shakes is an award-winning, nationally recognized regional theater now under the leadership of Artistic Director Jonathan Moscone and Managing Director Susie Falk. Through seasonal productions at our outdoor amphitheater, and in year-round school and community-based programs, Cal Shakes expands access to the arts and builds diverse ownership of our region’s cultural vitality by fostering participatory approaches to the artistic process and arts education.

Over the last decade, our Main Stage productions-both new works and responses to Shakespeare and the classics-have earned a national reputation for their exhilarating artistry and boldness of imagination. We engage artists of the highest caliber from around the country to make the past present, reimagining the classics with a thrilling potency that provides a diversity of perspectives and aesthetics to an audience of more than 45,000 people annually.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Launches at the Chan Centre, University of British Columbia

CHAN_COLOUR-500wTORONTO, Ontario, Canada – October 2, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is proud to have been selected as the new technology partner of the Chan Centre for the Performing Arts at the University of British Columbia (UBC), Canada. The partnership represents an important milestone for the Chan Centre by bringing e-commerce, ticketing and customer relationship management (CRM) in-house instead of relying on a third party.

“We are thrilled to be bringing ticketing for Chan Centre events in-house with a platform that offers a highly accessible online sales experience via a responsive e-commerce site through which we can fully engage with our customers and the student body. Having full control over our ticketing online, by phone and in person means that we can also confidently extend the superior experience that is enjoyed in our venues through the entire service journey,” said Cameron McGill, Co-Managing Director of the Chan Centre. “It is an added bonus that the technology partner we identified as being the best fit for our current and future needs is also a Canadian company.”

The Chan Centre chose AudienceView because its industry-leading technology gives the organization complete control of future ticketing. AudienceView offers the ability to understand customer behavior like never before and drive the service experience without relying on an outside ticketing agency. The organization sees additional value beyond e-commerce and ticketing of its own events. It plans to branch out and use AudienceView to manage ticket sales for other campus and community groups. The Chan Centre also highly values AudienceView’s ongoing innovation and the fact that its platform is upgraded on a regular, consistent schedule to incorporate new technology.

Chan Centre Stage, photo by Nic Lehoux.

Chan Centre Stage, photo by Nic Lehoux.

“We are delighted to welcome the Chan Centre to the AudienceView family and look forward to a long, successful partnership,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our industry-leading solution will help the Chan Centre achieve its business goals, create efficiencies, provide even better service to its customers and future-proof its operations in the years to come.”

About the Chan Centre for the Performing Arts

Since its opening in spring 1997, the Chan Centre has earned an international reputation for its striking design, stellar acoustics and exceptional programming. Artists, critics and patrons alike are unanimous in their praise of the multi-faceted facility, winning it a place among North America’s premier performing arts centres.

Nestled amid the lush landscape on the University of British Columbia campus, the Chan Centre boasts three unique venues — the superb Chan Shun Concert Hall, the flexible Telus Studio Theatre and the intimate Royal Bank Cinema. A variety of performances and events are offered year-round, from classical recitals and jazz concerts, to avant-garde theatre and opera productions, to folk and world music. The Chan Centre is also one of Vancouver’s prime rental locations for arts productions, conferences, and film and television shoots. On the academic front, UBC music, theatre, and film students access the venues throughout the school year for rehearsals, performances and film screenings. Past performers and guest speakers include: Wynton Marsalis, His Holiness the Dalai Lama, Renée Fleming, Dan Savage, Mariza, Sigur Rós, Mavis Staples, and Hugh Masekela.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Offers Clients Address Validation from Experian Data Quality

TORONTO, Ontario, Canada – September 29, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce that it is now offering Experian Data Quality address validation to its clients. The integration will ensure the accuracy of address data captured in AudienceView, enabling clients to improve ticketing and ancillary sales transactions, customer intelligence and operational efficiency.

“Accurate customer contact information is essential to a positive customer experience across any organization,” said Thomas Schutz, Senior Vice President and General Manager for Experian Data Quality. “However, we see human error creating a large percentage of inaccurate information, which damages not only business efficiency, but also the customer’s brand perception. We are excited to bring an interactive address-validation tool to AudienceView’s clients to improve data quality throughout the customer experience.”

Experian Data Quality address validation integrates seamlessly into the AudienceView e-commerce solution. The tool collects pristine data by checking the validity of the information in real time and prompting the user for missing information as needed. This ensures only accurate address data is captured and applies postal standards so that orders can be appropriately fulfilled. Precise address data is also valuable beyond the box office, assisting marketers, service representatives and fundraisers in their efforts to reach customers and raise additional revenue.

“Our partnership with Experian Data Quality is designed to bring AudienceView clients even greater business efficiency and success,” said Jeff Koets, Vice President of Strategic Partnerships for AudienceView. “We are always seeking new ways to add value for our clients. Accurate address data means mail will reach live entertainment consumers on time, promoting a better overall service experience and saving the time and cost of dealing with lost or undelivered mail.”

About Experian Data Quality

Experian Data Quality is a global leader in providing data quality software and services to organizations of all sizes. We help our clients to proactively manage the quality of their data through world-class validation, matching, enrichment and profiling capabilities. With flexible software-as-a-service and on-premise deployment models, Experian Data Quality software allows organizations around the world to truly connect with their customers by delivering intelligent interactions, every time.

Established in 1990 with offices throughout the United States, Europe and Asia Pacific, Experian Data Quality has more than 13,500 clients worldwide in retail, finance, education, insurance, government, healthcare and other sectors. For more information, visit http://www.qas.com.

About Experian Marketing Services

Experian Marketing Services is a global provider of integrated consumer insights and targeting, data quality and cross-channel marketing. We help organizations from around the world intelligently interact with today’s dynamic, empowered and hyperconnected customers. By coordinating seamless interactions across all marketing channels, marketers are able to plan and execute superior brand experiences that deepen customer loyalty, strengthen brand advocacy and maximize profits.

For more information, please visit http://www.experian.com/marketingservices.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Experian and the Experian marks used herein are trademarks or registered trademarks of Experian Information Solutions, Inc.

Dairy Center for the Arts Goes Live with AudienceView’s AV Pro

TORONTO, Ontario, Canada – September 4, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces the launch of AV Pro at the Dairy Center for the Arts in Boulder, Colorado. The historic, repurposed dairy facility is a unique, multi-purpose venue for performances, special events, gallery exhibitions, daily films on a year-round basis, and lectures, and houses Boulder’s premier ballet and music schools. The Dairy produces a variety of presentations and productions such as the popular Comedy Night. It is also home to 14 resident companies, including Boulder Ballet, Boulder Ensemble Theater Company and Boulder Philharmonic Orchestra, and 11 arts organization offices.

“Relationships with our customers, our constituent clients and our community are everything to us. We are thrilled to have found a technology partner that believes in these bonds as strongly as we do,” said Bill Obermeier, Executive Director of Dairy Center. “AudienceView’s modern AV Pro solution is exactly what we need to support business growth and operational efficiencies. We are excited to be using it to drive all of our e-commerce operations, in-venue sales, memberships, customer relationship management and the true engagement that is at the very foundation of a remarkable service experience.”

To complement the stellar yet diverse programming offered at the Dairy, AV Pro is facilitating a remarkable customer service experience that is in keeping with each organization’s brand. Customers have the ability to purchase tickets plus related products and services for any Dairy event and make a donation in a single transaction. Integrated fundraising, membership and retail point-of-sale (POS) ensure that all revenue flows through AV Pro as a full commerce solution.

The service experience is facilitated by a new e-commerce and corporate website powered by AudienceView’s content management system (CMS). While maintaining their own unique identities, resident companies have access to their customer data through defined security levels. This ensures a 360-degree customer view and makes it possible for organizations to cross-market, cross-sell and upsell to support business growth.

“With AV Pro, the Dairy and its resident companies are in a position to engage with their customers and their community at a much deeper level. We are thrilled to have been chosen to help the Dairy continue its tradition of enlivening the spirit of residents and visitors to Boulder,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are particularly proud of our work in Colorado, where AudienceView is partnered with many premier performing arts organizations including the Denver Center for the Performing Arts, Vilar Performing Arts Center, Colorado Chautauqua Association and Colorado Music Festival, and Lone Tree Center to name a few, and look forward to revolutionizing the Dairy’s full e-commerce and on-site operations.”

About the Dairy Center for the Arts

The Dairy Center for the Arts was founded in 1992 when it was transformed from a milk-processing facility to a thriving multi-disciplinary arts hub and a nationally recognized example of constructive urban development and renewal. The Dairy’s 42,000 square foot facility houses Resident Organizations in disciplines ranging from visual arts, theater and film, to dance and music. As the largest multi-disciplinary arts center in the Boulder area, The Dairy provides a professional environment complete with art galleries, performance venues, teaching studios, offices, rehearsal spaces, dance studios, classrooms and a 60-seat art-house cinema.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

The NEC Group Extends Partnership with AudienceView

Ticket_Factory_logoTORONTO, Ontario, Canada – August 7, 2014AudienceView,a world leader in e-commerce software for events and entertainment organizations, is proud to announce the signing of a long-term renewal agreement with the National Exhibition Centre (NEC) in Birmingham, England. The contract extends AudienceView’s partnership with The Ticket Factory, NEC’s national ticketing division, which sells approximately 2.3 million tickets each year for a range of concerts, comedy and sporting events, theater performances, exhibitions, visitor attractions and much more throughout the UK.

In addition to being the official box office for the NEC, LG Arena and the NIA, The Ticket Factory has operated as the official agent for River Street Events (BBC Good Food Shows), Haymarket Exhibitions and the Royal Horticultural Society Flower Shows since 2010. LTA (Aegon International) and Get Into London Theatre (GILT) are also clients of The Ticket Factory.

“AudienceView’s longstanding expertise and shared commitment to growing our business has made this an absolutely ideal partnership over the years,” said Rob Williams, Operations Director of The Ticket Factory. “As a leader and innovator in integrated e-commerce solutions, AudienceView is continuously enabling us to bring great value and customer service to our partners and end customers. This is something we regard highly. We are also benefiting from the ability to optimize our operations and bring ongoing efficiencies to our business.”

“We are thrilled to continue our partnership with NEC and The Ticket Factory as they expand their business with an ongoing emphasis on service excellence,” said Mark Fowlie, CEO for AudienceView. “The Ticket Factory is having continued success in its regional relationships and is also selling more tickets on behalf of a growing number of sports organizations. AudienceView is the ideal solution to help drive these affiliations forward because of its ability to efficiently and effectively power events and e-commerce beyond live music, entertainment and festivals.”

Great customer service sits at the heart of The Ticket Factory through its UK-based call centre, which is open 24 hours a day, seven days a week. The call centre operates alongside TheTicketFactory.com, which offers customers the chance to view an array of UK-wide events. The Ticket Factory also boasts a dedicated groups booking team that provides a passport to the best live experiences the UK has to offer, including some significant group discounts and advantages.

About The Ticket Factory

Notes to editor:

  • The Ticket Factory is one of the UK’s leading national ticketing agents, selling around 2.3m tickets a year for a range of theatre performances, comedy events, concerts, sporting events, exhibitions, visitor attractions and much more across the UK.
  • Based at the NEC in Birmingham, The Ticket Factory is the official box office for the NEC, LG Arena and the NIA and has operated as the box office agent for Haymarket Exhibitions and the Royal Horticultural Society Flower Shows since 2010.
  • Great customer service sits at the heart of The Ticket Factory through its UK-based call centre that is open 24 hours a day, 7 days a week. This sits alongside www.theticketfactory.com, which offers customers the chance to view an array of UK-wide events.
  • The Ticket Factory also boasts a dedicated groups booking team who, with over 30 years’ experience, offer a passport to the best live experiences the UK has to offer, with some great discounts and advantages for groups along the way.
  • The Ticket Factory is also a member of the Society of Ticket Agents & Retailers (STAR), which means that customers can purchase tickets with confidence.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView’s AV Pro Deployed by Colorado’s Midtown Arts Center

TORONTO, Ontario, Canada – July 23, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the launch of AV Pro as the ticketing and technology solution of the Midtown Arts Center (MAC) in Fort Collins, Colorado. The MAC is northern Colorado’s premier cultural and performing arts center, featuring a Broadway-style dinner theatre, an elegant ballroom for special events and weddings, and a traditional auditorium theatre for the MAC’s thriving arts academy, including the award-winning Young Audiences Series.Midtown_Arts_Center_logo

“We are excited that our partnership with AudienceView has modernized our technology so that it is as fantastic as the productions on our stages,” said Kurt Terrio, Owner, Producer and President of the Midtown Arts Center. “AV Pro is a single, integrated solution with modern, efficient features. With it, we are transforming our ticketing and overall service experience, improving our membership program, streamlining and automating the distribution of season tickets, and putting a social engagement strategy in place. We are also excited by the long-term operational efficiencies we can achieve with AV Pro.”

The Midtown Arts Center is the most recent organization to launch AudienceView’s AV Pro solution, which is loaded with features and functions to run the daily ticketing, e-commerce, CRM, marketing, content management, fundraising and analytics operations needed to create memorable customer experiences. The fixed, monthly subscription was extremely attractive to the MAC when choosing a new software partner. In addition, the MAC was excited that there are no usage limits regardless of how much their business grows. Finally, by choosing AV Pro, the MAC has ensured they will remain on the latest and greatest version of AudienceView as upgrades are always included.

“We are thrilled to welcome the Midtown Arts Center to the AudienceView family of premier performing arts clients,” said Mark Fowlie, CEO of AudienceView. “As we knew it would, AV Pro is exceeding all of the MAC’s expectations as the organization moves from a legacy system to a contemporary solution with the ability to sell tickets via traditional methods, mobile or social media. We look forward to a long and successful partnership as this award-winning institution takes customer engagement to new heights.”

The MAC is a multi-use, year-round facility. It is anchored by a 236-seat state-of-the-art dinner theatre, which has showcased the best of Broadway theatre for almost 20 years to over a half-million guests only minutes from their home. Performances are presented by a professional company recruited from across the United States and accompanied by a live orchestra. In a second 200-seat auditorium, the same professional company presents affordable, appropriate and accessible entertainment for kids, schools and the entire family as part of the MAC’s Young Audience Series. The auditorium also hosts community performances, lectures and meetings, and is the venue of choice for area Lions Clubs and Rotary Clubs. Special events and weddings are hosted in an additional 200+ seat ballroom. All of these spaces are supported by a full kitchen capable of serving up to 450 people, as well as ample space for mingling in the MAC’s contemporary grand lobby featuring a full bar and lounge.

In 2013, the MAC won Colorado’s prestigious True West Theatre Award for “Best Musical” for its production of Les Misérables. The True West Awards are the longest-running continuously administered theater awards program in Colorado.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Partners with JMM at Lloyd’s of London

More AudienceView Clients Now Able to Offer Ticket Insurance to Customers

TORONTO, Ontario, Canada – May 27, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, and JMM at Lloyd’s of London today announced an international partnership that will allow AudienceView clients in North and South America, Europe and Asia-Pacific to offer “inability to attend” insurance to their customers.  JMM’s SecureMyBooking.com “inability to attend” insurance is currently offered to the customers of AudienceView clients Ambassadors Theatre Group (ATG), The Ticket Factory and Capital FM Arena.

Customers who purchase tickets through e-commerce platforms operated by AudienceView clients are able to opt in to “inability to attend” insurance during their ticket purchase journey.  The insurance enables customers to obtain a refund if they cannot attend the event for a number of reasons, including personal illness, severe weather disruption, delays to scheduled transportation and event cancellation.

“AudienceView is always looking for new and innovative ways to deliver added value to its clients,” said Mark Fowlie, CEO of AudienceView.  “For several years now, JMM’s ticket insurance has provided peace of mind for customers of some of our largest UK clients.  We are delighted to be extending this service offering to customers of our worldwide clients so that, for a nominal price, they are insured for missing an event due to certain unforeseen circumstances.”

“We are pleased to be offering ticket insurance to AudienceView clients around the world through our extended global partnership agreement,” said Julian Berry, Managing Director of JMM.  “The early success achieved with AudienceView clients ATG, The Ticket Factory and Capital FM Arena has been beneficial for all parties, especially the customers who find themselves in unexpected situations and unable to use their event tickets.”

Based on Lime Street in London, next to Lloyd’s where its insurance products are underwritten, JMM has been writing “inability to attend” insurance and other products for sports, entertainment and leisure since 1994.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Closes Equity Financing to Fund SaaS Transition and Grow Self-Serve E-Commerce

TORONTO, Ontario, Canada – May 6, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the closing of a new round of equity financing to fund its transition from enterprise to the cloud and a more flexible, SaaS-based approach.  The equity financing was led by Five Corners Capital, which manages the Ventures West 8 Limited Partnership fund, with strong participation from other existing shareholders and new investors.  The equity financing also provides growth capital for AudienceView’s emerging self-serve e-commerce platform, through which organizations and individuals can easily manage their own branded online store to drive ticketing, fundraising and related e-commerce offerings.

AudienceView’s end-to-end business solution can solve the needs of any size or type of event organizer – from large venues and festivals to individuals and campus event planners.  Its tailored services enable complete e-commerce and include ticketing, fundraising, marketing and more.

“AudienceView has generated huge momentum on many fronts in 2014,” said Mark Fowlie, CEO of AudienceView.  “Between the advancement of our self-serve offering AV Go and the strong customer base of AudienceView users that continues to grow each month, it’s clear that we are helping event and entertainment organizations of all sizes realize the value of a truly integrated solution.  As an enabling partner of these organizations, our job is to help facilitate great experiences before, during and after the event.  We’re thrilled that this round of financing will allow us to continue down the path of further realizing our vision.”

“Five Corners Capital and our co-investors have tremendous confidence in management’s ability to execute this growth strategy and we are pleased to retain our major shareholding in the Company through participation in this financing,” said Kenneth Galbraith, Managing Director of Five Corners Capital.  “This new equity capital, together with concurrent conversion of existing shareholder debt and a modified lending facility with Comerica Bank, will provide the Company with a stronger balance sheet and additional flexibility to adequately fund the SaaS transition.”

Industry analysts at Gartner estimate that global spending on SaaS will surpass $45 billion by 2017 and the IBM Center for Applied Insights reports businesses using SaaS are gaining competitive advantage, accelerating time to market, reducing costs and improving the overall customer experience.  In a recent report on e-commerce and the Internet, boutique firm Plunkett Research reports the sale of entertainment products and event tickets are among the online sectors growing most rapidly.  The report also states that migration of entertainment to the web and cloud-based SaaS are among the most powerful Internet movements.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Uepatickets Selects AudienceView

TORONTO, Ontario, Canada – April 24, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, has been selected as the technology partner of Uepatickets and its allies CCN and Movie Max.  Uepatickets plans to use AudienceView to power its services in the Dominican Republic and the Caribbean.

“AudienceView will advance the full service experience for our consumers, changing the way they are informed, choose and buy their entry for events.  It will also be an indispensable tool for producers and Dominican sports teams,” said Fernando Queipo, President, Multipagos Expresos SRL (Uepatickets).  “We are excited to be working with AudienceView as our partner on this project.”

Uepatickets will achieve numerous benefits with AudienceView, including integrated ticketing available online at uepatickets.com, by phone and via electronic kiosks.  Tickets will also be made available by Uepatickets directly on Facebook via AudienceView’s AVTiki, allowing consumers to purchase their own seats and reserve others beside them for friends without ever leaving the social media site.  In addition, baseball fans will have the ability to renew their subscriptions for next season and manage their seats online from the comfort of their homes.

“We are excited to welcome the Uepatickets family as an AudienceView partner,” said Mark Fowlie, CEO of AudienceView.  “Consumers in the Dominican Republic and the Caribbean will now have the opportunity to purchase event tickets on the device of their choice, whenever and wherever they are.  Together, we are also introducing true social ticketing in the market via AVTiki.  Friends can engage with each other on Facebook and purchase tickets to see shows at the same time, all without ever leaving the social network.  We look forward to a long, successful relationship as Uepatickets moves boldly forward to embrace innovation.”

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

South West Ticketing Solutions Limited Launches AudienceView’s AV Pro to Power Venue and Agency Services

TORONTO, Ontario, Canada – April 15, 2014 – After an extensive review of available solutions, South West Ticketing Solutions Limited has selected and launched AV Pro by AudienceView to manage ticketing, e-commerce and customer relationship management (CRM) for the Plymouth Pavilions in Plymouth, Devon, England.  In addition, South West Ticketing Solutions Limited plans to leverage AV Pro to offer agency services to other venues, such as the new ice skating arena at Higher Home Park, where it will manage admissions and event ticketing.Smaller-ice-rink-Plymouth-Pavillions

“These are exciting times for Plymouth Pavilions and AudienceView is the ideal partner to help us grow and expand our business.  Its ability to provide a central CRM was a key factor in our decision,” said Sarah Phillips, Deputy General Manager of Plymouth Pavilions.  “We look forward to further improving our service with AV Pro by offering our customers a single shopping cart experience that incorporates ticketing, parking, merchandise and more.”

With AV Pro, South West Ticketing Solutions Limited is managing its brands and diverse business requirements using a single platform.  The organization highly values the solution’s integrated CMS, which gives South West Ticketing Solutions Limited control of creating and updating its own content across multiple websites.  The CMS also provides the ability to promote events and offers and integrate the shopping experience with helpful and engaging information to create an incredible user experience.  Powerful marketing, analytics and event-day tools are also included with every AV Pro installation.You-Me-At-Six-Plymouth-Pavillions

“We are excited to welcome South West Ticketing Solutions Limited to the AudienceView family and to be playing such a critical role in the organization’s business.  AV Pro puts the customer at the centre of every organization’s universe to help drive unparalleled service satisfaction.  At the same time, it creates incredible operational efficiencies to enable business growth while managing costs,” said Mark Fowlie, CEO of AudienceView.  “We look forward to a long relationship with South West Ticketing Solutions Limited.”

AV Pro is available as a fixed, monthly subscription based on a company’s individual profile, which incorporates elements including venue size, number of events and total system usage.  With AV Pro, organizations continue to pay the same monthly fee regardless of how much their business grows.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Hosts Fifth Annual AVConnect Users Conference in Phoenix, Arizona

TORONTO, Ontario, Canada – February 18, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, is celebrating the fifth anniversary of its AVConnect users conference in Phoenix, Arizona, a city well known for perpetual sunshine, palm-tree-lined streets, golf, fine dining and luxury shopping. Attendees will spend three days, from February 25 to 27, 2014, learning, sharing, networking and escaping winter’s cold while surrounded by some of the world’s most colorful deserts and rugged mountain horizons.

“We have set a very high standard for our annual conference and couldn’t be more excited about this year’s exceptional program, which is jam-packed full of insights and inspirational experiences,” said Mark Fowlie, CEO of AudienceView.  “As the cornerstone of our year-round AVConnect program, this conference is an opportunity to build camaraderie among our users as they roll up their sleeves in hands-on product training sessions, learn best practices from their peers and industry experts, and learn how we can transform our industry through innovation.”

As AVConnect continues to grow and mature, AudienceView is refining the conference format introduced last year in San Diego by weaving case studies, industry sessions and product training throughout the three days so that there is always something for everyone.  Executives, managers, ticketing and e-commerce specialists, marketers, fundraisers and IT professionals will join together with AudienceView staff to learn how they can best harness the power of their AV Pro, AV Enterprise or AV Go solution.  Presentations will include case studies from fellow users, engaging panel discussions and best practices education sessions led by industry experts and thought leaders.

Author, entrepreneur, lecturer, and television personality Mike Michalowicz will give the keynote address at AVConnect, rounding out an already stellar line-up of AudienceView staff, industry peers and experts.  Michalowicz will discuss his business book “The Pumpkin Plan,” which reveals how a big lesson from farmers can help grow a remarkable business in any field.  Among his secrets revealed — why county fair geeks who grow one ton pumpkins hold the key to explosive growth and how it applies directly to entertainment industry organizations.

“Phoenix is the perfect city to host AVConnect 2014.  With a name that symbolizes rebirth, the city shares a connection with AudienceView. We continue to spread our wings and rise to new heights through our continued growth and recent brand renewal, which celebrates the trendsetting culture we’ve built over more than 10 years,” added Mr. Fowlie.  “We are proud and excited to welcome our users from around the world to sunny, warm Phoenix during a winter that has been very cold in many regions.”

RAVE Reviews

Users who specialize across all areas of our industry leave AVConnect equally inspired.  Attendees will also have an enormous amount of fun while learning and networking with their peers and AudienceView staff.

“AVConnect is THE event to attend to gain insight on the ticketing industry, network with other AudienceView users, and provide you with the real skills to implement at your organization to be successful,” said Caroline Martin, Ticketing Coordinator at the Clarice Smith Performing Arts Center.

“AVConnect is the best way to get to know the other members in the AudienceView community, who will surprise and inspire you with the different ways they use the program,” said Casey York, Assistant General Manager at Playwrights Horizons.  “We’ve always come back with new ideas to implement and new dance moves to show off.”

“AVConnect affords a unique opportunity to learn from both AudienceView staff and AudienceView clients,” said Victoria Cary, Senior Director, Ticketing at SHN.  “The sessions at the annual conference are tailored to address specific topics and trends – both within the AudienceView community and ticketing in general. The conference is also a great way to network with folks in the industry.”

“I wish we could have sent our entire Box Office, marketing, IT and development staff to this conference,” said Jessica Brusilow Rollins, Director of Education Partnerships and Donor Relations at The Geffen Playhouse.  “I learned more in these three days from such a focused, ambitious agenda than I anticipated.  I only hope I can share this knowledge in an effective manner with the rest of my organization!”

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

The Banff Centre Selects AudienceView

TORONTO, Ontario, Canada – February 11, 2014AudienceView has been selected as the in-house ticketing solution by The Banff Centre, a globally respected arts, cultural and educational institution in Banff, Alberta, Canada.

The Banff Centre hosts year-round performances, exhibitions, concerts, events series and festivals in multiple on-site venues, including music of all genres, theatre, opera, dance, guest speakers, films and more.  It is home to the Banff Summer Arts Festival, Canada’s longest-running arts festival since 1933, and the Banff Mountain Film and Book Festival, now in its 39th year.

“To accomplish our goals, we need new technology that extends our guest experience and fully engages the ticket-buying public,” said Luke Sunderland, Vice President of Business Development for The Banff Centre.  “After a long search and due diligence process, The Banff Centre has selected AudienceView.”

The Banff Centre's new Shaw Amphitheatre can accommodate 1,600 people and features spectacular views of the Bow Valley. Credit: Donald Lee, The Banff Centre.

The Banff Centre’s new Shaw Amphitheatre can accommodate 1,600 people and features spectacular views of the Bow Valley.
Credit: Donald Lee, The Banff Centre.

AudienceView allows The Banff Centre to guide its own future.  It offers the ability to understand guest and customer behavior like never before and provide a fantastic service experience without relying on a third party.

“The Banff Centre is transforming its entire service experience,” said Mark Fowlie, CEO of AudienceView.  “We are excited to be partnered with this world-class institution as it moves forward with a renewed focus on art, ideas, innovation and creativity, and our team looks forward to supporting its long-term strategic goals.”

About The Banff Centre

Founded in 1933, The Banff Centre is the largest arts and creativity incubator on the planet.  Our mission is inspiring creativity.  More than 8,000 artists, leaders and researchers from across Canada and around the world participate in programs at The Banff Centre each year.  At the Centre they find the multidisciplinary tools and support they need to develop solutions and make the impossible possible.

www.banffcentre.ca

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for shows and programs of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Deployed by San Antonio’s New Tobin Center for the Performing Arts

TORONTO, Ontario, Canada – January 29, 2014AudienceView has been deployed as the e-commerce and patron relationship management solution of the new Tobin Center for the Performing Arts, scheduled to open this fall in San Antonio, Texas.  The solution is being implemented in phases while the iconic theatrical venue is being transformed into a shining beacon of creativity, fine art and downtown development. Subscription tickets for the inaugural season will soon be on sale, with single shows to follow in the summer.

“With AudienceView, we are able to implement a single ticketing and e-commerce solution to serve the Tobin Center for the Performing Arts as both a venue and producing organization, as well as all of our resident tenants, and any short-term and/or visiting tenants,” said Aren Murray, Director of Ticketing for the Tobin Center for the Performing Arts.  “In addition to the single patron database, we are also excited by AudienceView’s ease of use, including high-quality user interfaces for the web, social networks, the box office and back office and the product’s maturity.”

AudienceView was selected following a comprehensive search for a solution that offers robust patron relationship management/CRM at the core with tightly integrated ticketing, fundraising, marketing, access control and an efficient interface to financial accounting systems.  In addition, AudienceView enables multiple resident clients to share one platform powered by a single database while maintaining their own unique brand identities.  In doing so, the organizations can share information through defined security levels while keeping certain data proprietary.

The Tobin Center for the Performing Arts is situated along the banks of the newly restored and expanded San Antonio River Walk.  The historic Municipal Auditorium is being renovated into a world-class venue with performances for people of all ages, cultures, lifestyles and income levels. The venue will include a 1,759-capacity main theatre (up to 2,100 with a state-of-the-art flat floor configuration), a 250-capacity flexible studio theatre and a 600-capacity outdoor performance plaza.  The multi-purpose facility will be home to many local resident arts organizations including the San Antonio Symphony, The Opera San Antonio and Ballet San Antonio.

“We are pleased to welcome the Tobin Center for the Performing Arts to the AudienceView family and share in their excitement as the venue’s grand opening approaches,” said Mark Fowlie, CEO for AudienceView.  “Our single, integrated solution will provide this wonderfully transformed facility and its resident tenants with the innovative, modern technology they require to meet all of their patron’s needs.  We look forward to a long-term partnership.”

About the Tobin Center for the Performing Arts

Situated along the banks of the Riverwalk in the heart of Downtown San Antonio, the historic Municipal Auditorium, with its original facade preserved, is being transformed into a world-class venue. This theatrical icon will once again become the pride of the River and a shining beacon of creativity, fine art and downtown development. There will be no better place — anywhere — to see and hear a live performance.

When the dust finally settles in Fall 2014, The Tobin Center will feature a state-of-the-art, multi-purpose 1,759-seat (2,100-seat with flat-floor configuration) performance hall, a 250-seat studio theater, and an outdoor performance plaza connected to the River Walk with a water taxi portal.

The remarkable flexibility of the 1,759-seat H-E-B Performance Hall, with its distinctive “flat-floor” capability (the first of its kind in the nation), opens the door for performances and events of almost any sort. The acoustics in the Hall can be “tuned” to fit the performance and the physical set-up of the hall, and the sound insulation throughout The Tobin Center will also enable simultaneous use of the HEB Performance Hall, the 250-seat Alvarez Family Studio Theater and the 600-seat River Walk Plaza.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for shows and programs of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

AudienceView Unveils Point-of-Sale at Harvard’s American Repertory Theater

TORONTO, Ontario, Canada – January 28, 2014AudienceView is pleased to announce the successful launch of its new retail point-of-sale (POS) interface at Harvard University’s American Repertory Theater (A.R.T.).  With the addition of POS, all of A.R.T.’s revenue is now flowing through AudienceView as a seamless, full commerce solution.

“Incorporating retail POS at A.R.T. made it possible to digitize bar and concession sales, bringing all of our theatre revenue streams into AudienceView.  We have expanded from cash-only sales for drinks and snacks to accept credit cards for the first time, so no one gets turned away. We are very excited by the potential customer service opportunities created by AudienceView’s POS integration.  These include pre-ordering discounted concessions online, reducing wait times at the bar and providing additional benefit opportunities to our donors and members,” said Derek Mueller, Director of Patron Services/System Administrator at A.R.T.  “Harvard also takes security and data privacy very seriously and AudienceView is able to meet the stringent requirements of our IT team and the campus at large.”

AudienceView is enabling live entertainment organizations to use a single, fully integrated commerce solution for all of their retail needs.  With POS, they can quickly and easily sell concessions, merchandise and more to event-goers, using tablets, smartphones or laptops as terminals.  It is touchscreen-ready and requires no additional configuration – staff simply browse to the designated URL and login to start selling.  Data from each sale is synchronized into individual profiles in the single AudienceView database, providing an even greater understanding of each customer’s personal preferences and desires.

Business benefits of AudienceView POS include:

  • Accept retail credit card payments.
  • Capture customer information when relevant.
  • Increase individual order size – customers often spend more with a credit card.
  • Organize all transactional data in a single database.
  • PCI-compliant environment.

“AudienceView customers are using our solution to process much more than just ticket sales and donations.  Many have had huge success creating an integrated shopping experience by extending the use of AudienceView to include merchandise and concessions.  Building a beautiful interface centered on point-of-sale transactions was a logical next step,” said Mike Evenson, Vice President of Marketing and Product Management at AudienceView.  “Data is quickly becoming the primary asset that organizations have at their disposal.  Collecting information during merchandise and concessions transactions makes it possible to create even more compelling customer profiles.  AudienceView is about knowing your customer and creating the best possible customer experiences.  Developing a POS solution is just another extension of this belief.”

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for shows and programs of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

AudienceView Unveils Software as a Service Model with Subscription Pricing

TORONTO, Ontario, Canada – January 27, 2014AudienceView, a world leader in e-commerce software for events and entertainment organizations, today unveiled a new commercial model that makes its solution more widely accessible than ever before.  On top of its popular enterprise-level offering, the company has added two new editions, ensuring it can efficiently serve organizations and events of all types and sizes.

Available as a fixed monthly subscription, including initial setup and upgrades, the new AV Pro is jam-packed with features and functions so organizations have all the tools to effectively run their business with predictable operating cost and without any capital investment.  Just like AV Enterprise, AV Pro powers everyday ticketing and e-commerce, fundraising, CRM, content management, marketing and analytics.  These are the same features that have made other AudienceView customers so successful.  Perhaps most importantly, AV Pro puts organizations in complete control of their business and brand, eliminating third-party companies that overcharge on fees and control all the data they collect.

“AudienceView continues to achieve incredible growth and success because of the exceptional client and customer experience offered by our solution,” said Mark Fowlie, CEO of AudienceView.  “However, there are still many organizations that would reap huge benefits by using AudienceView to create operational efficiency, drive growth, achieve new levels of customer satisfaction and maximize service success.  AV Pro was created to provide organizations with the flexibility of a software as a service model combined with a major leap forward with technology.  We’re excited to continue leading the industry through innovation, this time with a new subscription model and transparent pricing.”

“It has been frustrating to see so many organizations prefer AudienceView to other options, yet unable to move forward with us for reasons other than product functionality,” said Mike Evenson, Vice President of Marketing and Product Management for AudienceView.  “Our team has worked extremely hard to optimize our deployment and training infrastructure so we could eliminate upfront implementation services and licenses for many types of organizations.  AV Pro users will still have access to the great features our current clients enjoy on a daily basis.”

Rounding out the AudienceView product portfolio, AV Go (formerly MarketView) is a self-serve solution that can be used to power a one-time event or a year-round ticketing and e-commerce shop.  The complete solution offers robust AudienceView functionality and is focused on efficient event management plus an integrated consumer experience.  With AV Go, anyone can easily sell and scan tickets, set their own pricing and service fees, accept donations, sell merchandise and concessions and more – all with a single solution.  A small fee applies when payments are being collected, but there is no charge to use AV Go when event tickets are free.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for shows and programs of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

 

AudienceView at INTIX: Consumer Trends, Customer Engagement and Succeeding in the Digital Age

TORONTO, Ontario, Canada – January 23, 2014AudienceView is proud to be among the industry thought leaders enlisted to educate attendees at the 35th Annual INTIX Conference.  In addition to product demonstrations at booth 311 and the company’s private suite, AudienceView and its clients are participating in panel presentations on consumer trends, evolving customer expectations and succeeding in the digital age.  AudienceView is also proud to sponsor the closing keynote, which features professional futurist Garry Golden and a look at the future of ticketing.

“We are strong believers that our clients and the industry at large benefit from looking at customers in a continuum of time – pre-event, in event and post-event.  AudienceView has always put the consumer at the center of the universe and our integrated transaction system opens up so many opportunities for organizations to augment the customer experience,” said Mark Fowlie, CEO of AudienceView.  “We are proud of our reputation as an innovative, forward-thinking organization and look forward to sharing our experiences and customer engagement leadership with INTIX attendees.”

AudienceView will be showcased at booth 311 during INTIX exhibit hall hours: Tuesday, January 28, 2014 from 5:15 p.m. to 7:15 p.m.; Wednesday, January 29, 2014 from 12:30 p.m. to 3:30 p.m.; and Thursday, January 30, 2014 from 10 a.m. to noon.  Private demo meetings may also be arranged during or before/after conference hours by contacting Lindsey Mertz.

As a returning gold-level sponsor, AudienceView is once again partnering with professional futurist Garry Golden, who will present the closing keynote, “Crowdsourcing the Future: Trends and Ideas Shaping the Future of Ticketing,” on Thursday, January 30, 2014 at 1:45 p.m.  Golden recently inspired attendees at AVConnect 2013, AudienceView’s fourth annual user conference, to tap into their inner futurist.

INTIX attendees are also invited to join AudienceView for drinks as we sponsor the Gala Celebration “After Party,” which takes place on the evening of Wednesday, January 29, 2014 at the Chi Bar in the lobby of the host hotel.

Panel Presentations

On Tuesday, January 28, 2014 at 11 a.m., Adam Rubin, Director of Business Development for AudienceView and a member of the INTIX Board of Directors, will moderate “International Perspectives on Consumer Trends.”  He and global panellists Jamie Snelgrove of Edinburgh International Festival and Hub Tickets (Scotland), Brian P. Sayre of PlayhouseSquare (USA) and Christina Osterby with The Royal Danish Theatre (Denmark) will discuss their own operations and experiences, and explain how they can drive best practices in other geographic areas.

Later that day, on Tuesday at 2 p.m., AudienceView client The New York Red Bulls will reveal how a season ticket advisory board of 20 consumers is providing feedback on the organization’s past activities and future endeavours.  In “Consumers, They Have an Important Voice!”, Fabian Lopez, Director of Ticketing Operations, and Desron Dorset, Box Office Manager, will share advisory board findings in an open session.  Actual consumers will also be in attendance to give the audience feedback on strategies to improve customer engagement.

On Thursday, January 29, 2014 at 3:30 p.m., join Maureen Andersen, VP of Arts and Entertainment for AudienceView, along with Zach Ducket from University of Minnesota, Bruce Montgomery from The Denver Center for the Performing Arts and Scott Kane from Shorenstein Hays Nederlander (SHN) Theatres in, “Let’s Get Digital!”  The panel will disclose how their organizations are succeeding in the digital age, share the tools in their digital toolbox and discuss the successful programs they are running, all while keeping audience demographics in mind. In addition, the speakers will reveal how innovative offers and genius marketing aimed at consumers of all ages can generate excitement for multiple events and a wave of media interest.

INTIX 2014 takes place January 28-30, 2014 at the Sheraton Chicago Hotel & Towers.  Additional information is available from the conference website.

About AudienceView

AudienceView is a complete entertainment business solutions provider.  Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences.  It also powers self-serve e-commerce, ticketing and events management portals, which can be used for shows and programs of any size or type.  AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors.  Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Pontio Selects AudienceView as Technology Partner for New Arts and Innovation Centre

TORONTO, Ontario, Canada – November 25, 2013AudienceView has been selected as the inaugural technology partner of Pontio, the new Performing Arts and Innovation Centre scheduled to open autumn 2014 at Bangor University in North Wales.  The area’s most ambitious project in a generation, Pontio will have artistic vitality and innovation penetrating through every corner of the Centre — from programming to ticketing.  AudienceView’s e-commerce solution will manage the entire service experience and enable customers to purchase tickets via social media, mobile and traditional channels.

“As a brand new Centre, it is imperative that we connect meaningfully with students and the wider community, showcase relevant programming and provide new ways to access tickets,” said Dewi Hughes, Executive Director of Pontio.  “AudienceView’s modern technology will allow us to engage with our audiences and integrate ticketing with social media so that they can share their excitement in a familiar medium, reserve seats for friends, and help create a buzz on campus for upcoming events. It is important for us to have the ability to implement this functionality as a fully bilingual ticketing service. We also hope to use AudienceView to build a membership program that rewards all of our customers for their loyalty.”

In addition to social ticketing through AVTiki, Pontio plans to implement many features of the fully integrated AudienceView platform.  The Centre will use AudienceView’s CMS to create a bilingual Welsh-English website, including a fully translated back office, and manage it using a single database.

Providing these features clinched the contract for AudienceView during a competitive selection process seeking to bring ticketing operations in-house and replace a third-party vendor used for campus events.  Other systems in the market often require an outside vendor to address multiple languages.

Pontio is a brand new facility being built in north Wales and scheduled to open next autumn.  It will be home to a mid-scale theatre, a studio theatre, a state-of-the-art 200-seat cinema, design and innovation centre, spacious lecture theatres, students union, social learning spaces, bar, café and more.  The main theatre is the first of its kind in northwest Wales, boasting a flexible auditorium that transform from a 450-seat traditional proscenium-arch experience, to theatre-in-the-round, to standing-only gigs for more than 600 attendees.  With seating for 120, the studio theatre is ideal for more intimate events, community-based activities and student societies.  The design and innovation centre will boost the university’s cross-disciplinary teaching programs and encourage collaborative work between students, staff and local businesses.

“We are excited to be partnering with Pontio as they work to unveil their new cutting-edge facility featuring our innovative solution for venue operations,” said Mark Fowlie, CEO of AudienceView.  “Our platform is flexible and updated regularly to incorporate new technology, which will meet Pontio’s needs now and in the future.  We look forward to supporting the university’s strategic goals and to a successful, long-term partnership.”

About Pontio

Bangor University’s new arts and innovation centre Pontio (Welsh: to bridge) will open its doors in 2014. Pontio will be a world class Arts and Innovation Centre which will promote learning and research, create jobs and wealth in the City of Bangor, foster innovation and be at the heart of our local communities. It will be a cultural beacon for Wales and the Welsh language and will raise Bangor’s profile to promote investment and regeneration in north Wales.

Pontio is both a physical building and a wider concept. At the heart of the building will be a mid-scale, multi-functional theatre. This will be surrounded by numerous other performance spaces, including a studio theatre, rehearsal room and cinema, as well as an outdoor performance space. Along with its state-of-the-art Design Studio and White Box, Pontio will house new lecture theatres, improved Students’ Union facilities and a variety of social learning spaces where people can meet, network and socialize. There will also be a range of licensed bars and cafés offering panoramic views.

Pontio is part-funded through the Welsh Government’s Strategic Capital Infrastructure Fund (SCIF), the European Regional Development Fund (ERDF) and the Arts Council of Wales.

www.pontio.co.uk

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Enables Advertising Code Compliance for UK Clients

TORONTO, Ontario, Canada – November 21, 2013 – AudienceView is proud to be enabling its UK client base – including The NEC Group (“NEC”) and its national ticketing division, The Ticket Factory, QuayTickets and the Lowry, Echo Arena Liverpool and TicketQuarter, and Capital FM Arena Nottingham – to be compliant with advertising code regulations.  Similar to pricing for airline tickets, the regulations require that all charges be included in the advertised price for live entertainment tickets from the very beginning of any online purchase process.  This provides transparency for customers, eliminates misleading ticket prices on venue websites and ultimately improves the overall service experience.

Using new AudienceView functionality, which was developed in partnership with NEC and trialed by The Ticket Factory for several months beginning in March, organizations can present clear and inclusive ticket pricing across all digital sales channels.  The inclusive pricing is presented up front, during seat selection, with the total cost broken down by ticket price and booking fees for added clarity.  Recognizing the complexities of calculated charging, AudienceView also enables configurable messaging for fulfillment, delivery and other fees, which some venues may include on each order instead of on a per-ticket basis.

“AudienceView is so much more than a vendor providing us with a technology solution – they are a partner in the truest sense of the word.  Being included throughout the development process ensured our requirements were understood and fulfilled, and our new purchase flow is enabling us to provide an excellent and transparent service experience for our customers,” said Stuart Cain, Managing Director of The Ticket Factory.  “We appreciate AudienceView’s dedication to our business and to the UK market as a whole.”

“AudienceView completed a technology upgrade in partnership with NEC to create this specific sales flow.  It is now available to all of our clients seeking to comply with advertising regulations in the UK or similar laws in other regions,” said Mark Fowlie, President and CEO of AudienceView.  “Whether it’s a regulatory compliance issue, a development in social media or a membership scheme to increase customer engagement, AudienceView can quickly and efficiently implement a solution.  We pride ourselves on our agility, innovation and ability to exceed the expectations of our customers.”

Wide Industry Impact

For most live entertainment organizations, inclusive pricing presents a fundamental business change.  It impacts everything from the deals that venues make with producers, promoters and artists to how marketing departments prepare copy for brochures, print ads and web pages.  Organizations must also make sure their technology can apply solutions to all digital channels as well as phone rooms and the box office.

“This goes well beyond the way that venues and ticket sellers are presenting pricing – it’s a fundamental shift in how our industry is engaging with potential buyers,” said Roger Tomlinson, Industry Consultant.  “While inclusive pricing will mean many changes to common industry practices and the way that membership schemes work, I see the move as a positive one.  Anything that makes it easier for customers to understand how much the ticket costs as part of their ‘going out experience’ will help sell more tickets.  It also aligns the arts and entertainment industry with most other retail practices.”

The Committee on Advertising Practice (CAP) advertising guidelines extend beyond the online sales process to include purchased ads, print materials and posters created by the venue or producer, social media and any other distributed information.

AudienceView welcomes queries from organizations with questions about implementing their own advertising code-compliant solution via our website.  Roger Tomlinson may be contacted through The Ticketing Institute and additional information about the presentation of ticket pricing in the UK is available from CAP.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Buy Tickets on Facebook: Pompey Follow in Red Bulls’ Footsteps

November 19, 2013 Pompey have become the first club in Britain to sell tickets directly using the social media website Facebook – following in the footsteps of Thierry Henry’s Major League Soccer club.

The New York Red Bulls – who have the former Arsenal and France star in their squad these days – pioneered the system using the innovative AVTiki distribution channel for social ticketing provided by AudienceView, Pompey’s ticketing and fan management partner.

To use the system, fans must first log into Facebook and then ‘like’ the club’s page: www.facebook.com/officialpfc. Tickets for Pompey’s home games with Scunthorpe on November 23 and Southend on November 26 are now available to buy using the system.

Once they have done this fans can buy tickets and reserve seats beside them for friends in a single transaction. They can also encourage their friends to come to the game via a Facebook invite.

When the tickets are purchased supporters can share the event to all of their Facebook contacts, ensuring the maximum number of Pompey supporters know how easy it is to buy tickets for games.

Micah Hall, Engagement Manager for Pompey, said: “This is a massive step forward for us. Facebook has over 30 million users in the UK and we want to make it as easy as possible for any of them to become involved.  We have an active Facebook community and we think this is a great way not only for fans to encourage other fans to attend matches, but also to attract new fans from their wider social circles.  Pompey are a cutting-edge club in terms of using digital technology, not only to drive up revenues, but also to give our fans the best possible experience when they interact with their club.”

Mark Fowlie, CEO of AudienceView, said: “Many of our clients, including the New York Red Bulls and University of Minnesota Athletics Department, are using AVTiki to bring fan engagement to a new level.   In a survey, 100 per cent of Minnesota fans who purchased tickets through AVTiki said the ability to reserve seats for friends was attractive and that they would purchase tickets via Facebook again.  With AVTiki, Pompey fans can now share that same level of social interaction by purchasing their game tickets in the same familiar place where they gather to discuss the club.”

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected as New Technology Partner of Yorkshire County Cricket Club

TORONTO, Ontario, Canada – October 15, 2013The Yorkshire County Cricket Club has selected AudienceView as its new technology partner to ensure a game-changing, customer-centric experience for its fans.  The fully integrated solution will power sales and service via single fan accounts, through which fans can purchase match day tickets, memberships, merchandise and corporate hospitality packages.  In addition, AudienceView will provide a service to the Yorkshire Cricket Board, Yorkshire Cricket Foundation and manage cricket net group bookings for the venue.

“AudienceView is an innovative, customer-centric solution to take our club into the future, allowing us to put our fans first and contribute significantly to the betterment of Yorkshire cricket,” said Mark Arthur, Chief Executive of Yorkshire County Cricket Club. “We are truly delighted to be implementing such modern, forward-thinking technology to create better relationships with our fans and provide a best-in-class shopping experience.”

Engineered with customer relationship management (CRM) at the core, AudienceView incorporates ticketing, social/mobile commerce, marketing, access control and full fan management in a single solution.  This enables organizations like Yorkshire County Cricket Club to improve operational efficiencies and unlock new revenue opportunities.

Yorkshire County Cricket Club is the world’s largest cricket club, boasting 747 playing clubs and a vibrant development program.  It is also the most successful team in English cricketing history, with 31 county championship titles, including one shared.  The team represents the historic county of Yorkshire as one of the 18 major county clubs that comprise the English and Welsh domestic cricket structure.

Yorkshire plays most of its home games at the Headingley Carnegie Cricket Ground, a 17,500-capacity international ground in Leeds, UK.  The club has another significant venue in Scarborough, on the North Sea coast of North Yorkshire.  It hosts the annual Scarborough Cricket Festival, which celebrated its 127th year in 2013.

“We are excited to welcome Yorkshire County Cricket Club to the AudienceView family,” said Jeff Koets, Vice President of Sales and Marketing for AudienceView.  “Our integrated ticketing, CRM and membership functionality will serve Yorkshire well as it continues to exceed expectations both on and off the field.”

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Deployed as New E-Commerce and CRM Partner for Samford University Arts

TORONTO, Ontario, Canada – September 19, 2013AudienceView has been deployed as the new ticketing/e-commerce and customer relationship management (CRM) partner of the arts and event department at Samford University (“Samford”) in Birmingham, Alabama.  Samford joins a growing family of more than 20 campuses across the United States that manage the full customer experience with AudienceView.  AudienceView’s collegiate partners include Duke, Kansas and Maryland, which use the platform for arts and special events.  AudienceView is also powering arts and/or athletics at schools including Big Ten member Minnesota, Ivy Leaguers Harvard, Dartmouth, and Yale, and other high-achieving institutions such as RIT and Cal Poly.

“We are excited to be partnered with AudienceView and to have converted to their platform so quickly and seamlessly.  The robust, flexible solution is an ideal fit for Samford and is ensuring we provide the highest level of service to students and the broader Birmingham arts community,” said Sean Wright, Director of the Leslie Stephen Wright Fine Arts Center at Samford University. “In addition to meeting our current needs, AudienceView will help us to grow.  We envision it will play a crucial role in our ability to secure new resident clients and add area events, fulfill their e-commerce needs and maintain each group’s unique brand identity.”

Notable Samford events to be powered by AudienceView include Step Sing, one of the school’s most popular annual traditions.  This year’s competition featured musical medleys performed by 14 groups, involving approximately 1,000 students, in three-sold out performances at Samford’s Leslie Stephen Wright Fine Arts Center. The student-organized and produced event began as a sing-along on the steps of Renfroe Hall at the Howard College East Lake Campus in 1951.

AudienceView provides its college and university partners with a robust e-commerce solution that meets the diverse needs of any or all campus departments, improves operational efficiencies and unlocks new revenue opportunities.  Engineered with customer relationship management (CRM) at the core, it incorporates tightly integrated ticketing, fundraising, content management, marketing, venue management/access control, and social/mobile commerce in a single solution.

“We are proud to welcome Samford University to the AudienceView family and to be streamlining ticketing and e-commerce transactions,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView.  “Our solution will also offer significant additional benefits for all arts event attendees, such as an improved overall service experience.  We look forward to a long, successful partnership with Samford University.”

About Samford University

Founded in 1841, Samford University is the largest independently supported university in the state of Alabama, with an enrollment of over 4,700 combined undergraduate and graduate students. The serene suburban campus in Homewood, Alabama, with its rolling hills and stately Georgian Colonial architecture, provides the ideal college environment.  Most importantly, Samford University offers a challenging and richly diverse curriculum in 135 undergraduate majors, minors and concentrations. Eleven undergraduate degrees are offered in arts, arts and sciences, business, education and nursing. Graduate and professional degrees exist in business, divinity, education, law, nursing and pharmacy.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Luther College Deploys AudienceView to Meet Unique Requirements of Emmy Nominated Christmas at Luther and Other Campus Events

TORONTO, Ontario, Canada – September 10, 2013 Luther College has deployed AudienceView to streamline, modernize and meet the unique requirements of its annual hallmark Christmas at Luther production, professional performing arts Center Stage Series as well as other campus events.

“We are excited to be transforming the ticketing and overall customer experience for Christmas at Luther, our Center Stage Series and other activities through our partnership with AudienceView. Our new technology has given us a better online presence plus the ability to manage many different member benefits and access to tickets across multiple events,” said Tanya Gertz, Director of Campus Programming at Luther College. “AudienceView effectively serves our dual audience of Luther students and larger local and extended community patrons. This will be of significant benefit as we streamline and automate the process through which tickets to Christmas at Luther are allocated, which has previously been a time- and labor-intensive process.”

AudienceView’s advanced ticketing capabilities will ensure each guest’s allotment for Christmas at Luther is fair and based on the hierarchy Luther College has in place for performers, students, alumni, donors, members and other attendees. In addition to robust ticketing, Luther College values the integrated, web-based nature of the AudienceView platform, its proprietary content management system, the company’s frequent system updates, and ongoing technological innovation. AudienceView is also able to meet Luther College’s requirements for major annual events via data automation solutions that facilitate real-time interactions with students and staff. Additionally, Luther College is using AudienceView’s flexible packaging solutions, offering more options to season subscribers, providing more specific offers to patrons and members using the customer relationship management (CRM) functionality, and driving revenues through the system’s robust pricing and fee structures.

Each year, 9,000 members of the Luther College community attend sold-out performances of Christmas at Luther. Now in its 32nd year, it features performances by six choirs, the college symphony orchestra, college organist and audience singing. It is broadcast on television throughout the United States and ranks as one of the top three Christmas shows on PBS. Luther College hosts almost 400 other events every year, including concerts and recitals, theatrical productions, lectures and more. The school also offers 19 varsity sports and a variety of club sports.

The Luther College Center Stage Series offers rich entertainment experiences via 10 professional arts performances during the 2013-14 season. Patrons will enjoy innovative performances ranging from classic theater to contemporary dance, and music that ranges from brass and string ensembles to traditional Arabic jazz.

“We are proud to welcome Luther College to the AudienceView family and to be playing an integral role in modernizing the customer experience for Christmas at Luther, one of America’s most beloved holiday traditions,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView. “Our solution is also bringing significant additional value to Luther College by improving operational efficiency. We look forward to a long, successful partnership with Luther College.”

Luther College is a four-year, residential liberal arts institution with an enrollment of 2,600 located in Decorah, Iowa. It was established in 1861 and is affiliated with the Lutheran Church. The college offers more than 60 majors and pre-professional programs leading to a Bachelor of Arts degree, with the greatest number of graduates coming from biology, education and music. Luther College is a seed school for pre-med and nursing to the Mayo Clinic in Rochester, Minnesota. More than 50% of the student body, regardless of major, participates in music programs at the college.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Bahrain International Circuit Deploys AudienceView as New Online Customer Relationship Management Solution

TORONTO, Ontario, Canada – August 19, 2013 – Visitors to future Bahrain International Circuit (“BIC”) events can look forward to a seamless online shopping experience following the circuit’s adoption of the AudienceView e-commerce and fan management solution.

BIC, “the Home of Motorsport in the Middle East,” is now utilizing AudienceView as an integrated solution for fan transactions, with an emphasis on customer relationship management (CRM), flexible ticketing, remote/online sales, access control to move fans safely inside the venue, and content management.

“Based on our research, AudienceView has proven itself to be a company that deserves every accolade.  As such, we look forward to exploring avenues in which AudienceView can improve the way BIC rolls out unforgettable motorsport experiences, such as the Formula 1 Gulf Air Bahrain Grand Prix, to our customers,” said BIC Chief Executive Shaikh Salman bin Isa Al Khalifa.

BIC’s remote sales are made possible through mobile box offices and multiple white-label websites, which keep the circuit’s brand front and center at all times.  Fans enjoy a unified shopping experience, including the ability to purchase tickets, merchandise and event parking in the same transaction.  The AudienceView CRM can suggest additional purchases to fans when they are buying tickets, with recommendations based on past behaviour and their own customer profile.  Data from all transactions and interactions is stored in a single database.  Vital venue management functionality brings fans efficiently through the gates, tracks true attendance figures, and ensures security to prevent ticket fraud.

“We are proud to welcome Bahrain International Circuit to the AudienceView family.  In doing so, our solution is now powering ticketing for three of the world’s major Grand Prix nations – Bahrain, Singapore in partnership with TicketWorld, and Australia in partnership with Foxtix. We look forward to providing our flexible solution to meet the growing needs of this world-class venue in Bahrain for many years to come,” said Jeff Koets, Vice President of Sales and Marketing for AudienceView.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:
Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by Edinburgh International Festival and Hub Tickets

TORONTO, Ontario, Canada – July 18, 2013AudienceView is further expanding its presence in the UK performing arts sector with its selection as the new e-commerce technology provider of the Edinburgh International Festival (“EIF”) and Hub Tickets.  Held annually in August, EIF is an internationally acclaimed three-week festival of classical music, opera, theatre and dance.  Hub Tickets is the ticketing operation of the Edinburgh International Festival and provides independent ticketing services in the region.

“We are excited to be implementing a world-class solution to power the operations of our world-class festival,” said Joanna Baker, Managing Director at the Edinburgh International Festival.  “Its integrated nature should ensure a confident and consistent customer service experience for our patrons at all times and well as assisting us to identify new revenue-generating opportunities.”

Edinburgh International Festival will utilize AudienceView as an integrated solution for ticketing/e-commerce, marketing, fundraising and business analytics with customer relationship management (CRM) at the core.  The platform equips EIF with the tools to provide excellent customer service while efficiently managing and ticketing events, including member presales and priority bookings, and fulfilling e-commerce transactions.  AudienceView’s industry-leading CRM links each transaction to a single patron profile.  It also supports targeted, one-on-one marketing and patron-centric fundraising.

Hub Tickets can integrate all of these features into its commercial ticketing operations while maintaining its own unique brand identity.  Customers will have the option to purchase tickets where and when they choose – online, on the telephone, via mobile or social ticketing as well as in person at “The Hub.”    Data for the two separate organizations will be stored and segregated in one secure database to create business efficiencies, with access to information made available through defined security levels.

“As a leader in the arts community, with huge on-sales and lots of public attention, it is imperative for us to have a strong, stable solution that meets our needs and the expectations of this market,” said Jamie Snelgrove, Head of Ticketing at Hub Tickets and Edinburgh International Festival.  “After an extensive search process we determined that AudienceView was our best choice because it is fully integrated, robust and scalable.  We also highly value the company’s forward-thinking philosophy and regular updates to the platform, which will ensure we are always on the leading-edge of technology.”

“We are pleased to welcome Edinburgh International Festival and Hub Tickets to the AudienceView family,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView.  “Performing arts organizations in the UK and Europe are continuing to turn to AudienceView as a strong, stable solution that covers the entire customer service lifecycle – from the very first interaction with a patron through to the applause at the end of a show and beyond.  We are proud of the ongoing trust these organizations continue to place in us and in our solution.”

The Edinburgh International Festival principally promotes opera, classical music, dance and theatre, and participation is by invitation only, issued by the festival director.  Its mission is to be the world’s most exciting, innovative and accessible festival of performing arts, presenting artists of the highest possible international standard to the widest possible audience.  This promotes the cultural, educational and economic well-being of the people of Edinburgh and Scotland.

About Edinburgh International Festival

9 August – 1 September
eif.co.uk

‘a flagship of Scotland’ The Scotsman

One of the world’s most exciting cultural celebrations in Scotland’s stunning capital city.

Now entering its 66th year, the Edinburgh International Festival remains one of the most prestigious, innovative and accessible Festivals of its kind anywhere in the world.

From the very best international opera, ground-breaking theatre and electrifying dance to intimate morning recitals, exhilarating evening concerts, and the spectacular Festival Fireworks Concert to round it all off, there’s something for everyone in Edinburgh each August.

‘a Festival on fire’ The Independent

About Hub Tickets

Hub Tickets is a major Scottish ticket agency, providing full advance and on-site ticketing services for a wide range of clients. These range from large festival and arts organizations, to major sporting bodies and tourist attractions.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView at AMA: Taking Ticketing Social and Mobile, Plus Fundraising in a New World

TORONTO, Ontario, Canada – July 16, 2013AudienceView is pleased to be providing insight on two panels at this week’s 2013 Arts Marketing Association (AMA) conference in Sheffield, UK.  Delegates will learn about mobile and social ticketing and the new world of fundraising from subject matter experts at AudienceView.  AMA 2013 takes place July 16-18, 2013 at Sheffield City Hall.

In an evening take-away session on July 17, Roger Tomlinson of the Ticketing Institute leads a discussion on social and mobile ticketing.  AudienceView will contribute thought leadership on the importance of innovation and reaching consumers on the device and/or channel of their choice.  With mobile projected to overtake the personal computer and Facebook predicted to dominate online commerce by 2016, Mr. Tomlinson will highlight ticketing and where it sits on the growth curve.  In addition, he will review the ‘state-of-the-art’ and where social ticketing is taking us, with case histories and additional guest contributors including Rachel Miller, Head of Ticketing at The Lowry and Quaytickets.

AudienceView will also participate in The Ticketing Institute’s Pop-Up Fringe Event this afternoon at 2 p.m., with Adam Rubin, Director of Business Development, enlisted as a panelist.  The event focuses on the importance of fundraising as UK arts organizations face substantial cuts in government funding and must replace these dollars with contributions from individuals, companies and foundations.

“Cultivating new supporters and loyal contributors has never been so important, so it is critical for organizations to recognize what ticketing, marketing and customer relationship management (CRM) can do to help,” said Mark Fowlie, CEO for AudienceView.  “The marriage of technology and data literacy, which translates raw information into insights and business value, plays a key role in live entertainment.  Conferences like AMA are an ideal platform to share these best practices and build the skill sets of marketers in our industry.  AudienceView looks forward to sharing its expertise with conference delegates.”

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView’s AVConnect Academy Celebrates Learning and Program Expansion

TORONTO, Ontario, Canada – June 27, 2013AudienceView is welcoming clients to Toronto from July 16-18, 2013 for its annual AVConnect Academy, which features three days of education and networking opportunities for the company’s active user community.  Hands-on training is led by subject matter experts in a formal classroom setting and the diverse agenda includes something for all AudienceView users, regardless of experience level or area of concentration. The Academy is just one of the integral elements of the broader, year-round AVConnect program that promotes the continuing education of AudienceView users.

“We are extremely excited by the continued momentum of our AVConnect program and to be bringing our users together in such meaningful ways,” said Mark Fowlie, CEO of AudienceView.  “In addition to learning from the AudienceView team, AVConnect offers the opportunity to see the incredible, innovative solutions that fellow users are implementing at their organizations.  This is an excellent way for our clients to expand their usage of the AudienceView platform.  Users also come away from our sessions with tips and best practices to enhance the customer experience, become more operationally efficient and unlock new revenue opportunities.”

In addition to an annual conference each winter, the AVConnect program includes one-day AVConnect Meetups hosted by clients at their venue.  Users who work in ticketing, marketing, fundraising and IT from the region and surrounding areas get a company update from an AudienceView executive, presentations from subject matter experts and case studies from fellow users.  Weekly AVConnect Hangouts offer online learning opportunities from the comfort of a user’s own office or wherever they may be.

Classes at the 2013 AVConnect Academy range from topics such as ticketing templates, fundraising, and bundles, renewals and offers to business intelligence, content management, and memberships and merchandise.  The new AV Refresh Academy Track, designed to provide an overview of all key areas in the AudienceView platform for new users and those who would benefit from a review, will also be unveiled.

“To create customer satisfaction and long-term loyalty, organizations must deliver a consistent, positive experience no matter how or when an interaction takes place.  We continue to expand AVConnect and see the growth in popularity because it drives customer success and retention for our clients,” said Mike Evenson, Vice President of Product Management for AudienceView. “We look forward to continuing to provide industry-leading educational opportunities in support of our industry-leading platform.”

RAVE Reviews

“AVConnect is THE event to attend to gain insight on the ticketing industry, network with other AV users, and provides you will real skills to implement in your organization to be successful,” said Caroline Martin, Ticketing Coordinator at the Clarice Smith Performing Arts Center (University of Maryland).

“I wish we could have sent our entire Box Office, marketing, IT and development staff to this conference.  I learned more in these three days from such a focused, ambitious agenda than I anticipated.  I only hope I can share this knowledge in an effective manner with the rest of my organization,” said Jessica Brusilow Rollins, Associate Director of Donor Relations and Strategic Partnerships at Geffen Playhouse.

“AVConnect never fails to re-energize my users and gets them to think seriously about how we can better use the product to ‘efficientize’ our business processes and better engage our patrons and donors,” said Heather Westerlund, CRM Integration Specialist / Database Administrator at the Ordway Center for the Performing Arts.

“AVConnect is your opportunity to connect with other AV users and the company itself to make sure that you are getting the most out of the software,” said Gwynavere Kinney, Patrons Relations Manager at The Capitol Center for the Arts.

“We always come back with new ideas to incorporate into our daily AV usage and different ways to more efficiently serve our customers after talking to other AV users,” said Casey York, Associate General Manager at Ticket Central / Playwrights Horizons.

Additional information is available at AudienceView.com/AVConnect or by contacting avconnect@audienceview.com.  Pending availability, registration for the AVConnect Academy is available through July 12, 2013.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Shotgun Players Deploys AudienceView to Power Patron Experience

TORONTO, Ontario, Canada – June 25, 2013Shotgun Players has deployed AudienceView to ensure the patron experience is as remarkable as the theatre this company of artists provides to California’s Bay Area community.  AudienceView was referred to Shotgun Players by the William and Flora Hewlett Foundation, which generously funded an overall expansion of the entire Shotgun IT infrastructure   through a technology grant.

“We want to concentrate on what’s on stage, not our technology.  AudienceView, coupled with our funders the Hewlett Foundation, allows us to do exactly that,” said Liz Lisle, Managing Director, Shotgun Players.  “Over the past 21 years, we have grown our reputation as a trailblazing professional theatre group by fostering artistic excellence, social relevance and community engagement.  We now have technology that is as cutting-edge as our theatre group and we are excited to be fully embracing our patrons as a community.”

Shotgun Players has quickly taken full advantage of the robust AudienceView platform.  The company’s small, determined team utilized the AudienceView content management system (CMS) to redesign and build a new e-commerce and corporate website that is as bold and vibrant as the theatre group itself.  In addition to online and mobile ticketing, the site offers four subscription options with a host of creative, members-only perks and encourages donors to make a difference on many levels – from one-time gifts through to legacy giving plus the annual gala and special events.  All processes are powered with AudienceView customer relationship management (CRM) at the core, which is helping the theatre drive additional revenue and enhance the overall patron experience.  Shotgun Players also plans to leverage AudienceView to become a regional ticketing agent in the future, which will benefit smaller not-for-profit theatre groups, and to drive engagement with the media.

“It is exciting to see organizations like Shotgun Players revolutionize their box office operations, back-office processes and entire online presence with AudienceView.  The combination of bold, affordable theatre and innovative technology powering the patron experience will ensure Shotgun Players remains a vital part of the arts community in the Bay Area and beyond for decades to come,” said Jeff Koets, VP of Sales and Marketing, AudienceView.  “We welcome Shotgun Players to the AudienceView family and look forward to a long, successful relationship.”

About Shotgun Players

Shotgun Players is a company of artists on a mission to create bold, relevant, and affordable theatre. We believe in the power of theatre as a mechanism for examining ourselves, our community, and the world. Founding Artistic Director Patrick Dooley started the company in 1992 with ten eager actors and a bucket of black paint. Before finding our permanent home at the Ashby Stage in 2004, Shotgun Players performed in 44 different spaces, always striving for the same core values we believe in today: artistic excellence, social relevance, and community engagement. Now in our 22nd year, nothing excites us more than taking on projects that other companies might deem too expensive, too unwieldy, or just plain impossible. As a result, audience and industry members alike have come to expect astonishing theatre from Shotgun Players.

We believe that it’s not enough to create exceptional theatre; we’re also committed to making a difference in our community. Shotgun Players is dedicated to keeping ticket prices affordable, and we offer pay-what-you-can performances for opening week of each production. Through our Make a Difference Campaign, we give away over 1,000 tickets each year to students, youth groups, seniors, and community organizations. We also take pride in supporting local businesses: we feature goods from our neighbors in our lobby, and we offer programming that speaks directly to our neighbors by putting their stories onstage.

Supporting our neighbors is just as important as how we use materials that impact our community. In 2007, Shotgun Players’ Ashby Stage became the first 100% solar-powered live theater in the country. Since then, we have become a Green Certified Business (www.greenbiz.ca.gov), and we work diligently to ensure that the resources we use are returned to our neighbors via community outreach. To find out more about the company go to: www.shotgunplayers.org.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by The Hanover Theatre for the Performing Arts

TORONTO, Ontario, Canada – June 18, 2013AudienceView has been selected as the new technology partner of The Hanover Theatre for the Performing Arts in Worcester, MA.  The Hanover Theatre will utilize AudienceView to streamline its robust membership and funds/donor management programs and modernize its ticketing, social reach and volunteer management.  In doing so, The Hanover Theatre will enhance the customer experience, improve operational efficiency and unlock new revenue opportunities.

“Our team is committed to engaging and providing the highest level of service to our patrons, subscribers, members and donors.  Working with AudienceView will contribute significantly to our day-to-day operations and considerably enhance the level of service we provide,” said Troy Siebels, Executive Director of The Hanover Theatre for the Performing Arts.  “We are thrilled to be working with a technology partner that is so dedicated to our theatre’s ongoing success and patron engagement.”

The Hanover Theatre’s new integrated customer relationship management (CRM), ticketing and fundraising solution will power online content via AudienceView’s proprietary content management system (CMS).  This modern technology will enable patrons and members to go online to book their own seats and manage their accounts, which they have never before been able to do.  The Hanover Theatre can also choose to make tickets available through mobile and social platforms, with patrons able to access the same seats from an integrated inventory.  The AudienceView solution will also streamline renewals for subscribers, effectively manage fundraising data to ensure donors are recognized in real-time, and administer tiered membership benefits as donors increase their level of giving.

The active and ever-growing volunteer base at The Hanover Theatre will also benefit from the organization’s new partnership with AudienceView.  Volunteer hours will now be tracked using the solution’s membership functionality so that associated theatre privileges can be easily administered and enjoyed.

“AudienceView is excited to be pairing its industry-leading technology with yet another world-class venue.  We look forward to a long, productive partnership with The Hanover Theatre,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView. “Our solution will ensure that The Hanover Theatre provides the very best service to all of its guests, donors and volunteers, creating long-term loyalty and ensuring a consistent, positive experience no matter how or when an interaction takes place.”

The Hanover Theatre is recognized by Pollstar as one of the world’s top 50 theatres.  It presents the magic of Broadway, music and more, with upcoming shows including Jersey Boys, Sister Act, the Addams Family, comedian Lewis Black and Disney Junior Live on Tour.  Programming also includes a distinguished speakers series, holiday productions, concerts, silent films and dance.

About The Hanover Theatre

The Hanover Theatre for the Performing Arts, located in downtown Worcester, New England’s second largest city, is recognized by Pollstar as one of the top 50 theatres in the world. After undergoing many name changes and renovations over the decades since its 1926 birth, The Hanover Theatre reopened in March 2008 following a $32 million historic restoration. Since then, the theatre has established its place as a rich entertainment and cultural venue, winning numerous awards, including The National Trust for Historic Preservation Award in 2010. Now in its fifth season, The Hanover Theatre continues to expose over 170,000 annual patrons to world-class entertainment in the form of Broadway, concerts, comedians and much more. For more information, visit TheHanoverTheatre.org. Worcester Center for the Performing Arts, a registered not-for-profit 501(c)(3) organization, owns and operates The Hanover Theatre for the Performing Arts. All donations are tax deductible to the fullest extent allowed by law.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected by Arizona’s Hale Centre Theatre

TORONTO, Ontario, Canada – June 13, 2013 AudienceView has been selected as the new technology partner of the Hale Centre Theatre in Gilbert, Arizona, a suburb of Phoenix.  A seven-year contract was signed with the mid-sized theater within just 30 days following a referral from fellow venue the Hale Centre Theatre of West Valley (Salt Lake) City, Utah.  The Hale Centre Theatre has a legendary heritage as the longest continuously running, privately owned and operated theatre company in the United States.

“We reviewed other solutions in the marketplace, but when we saw what our fellow theatre in Salt Lake was doing we were immediately certain that we too had to work with AudienceView,” said David Hale Dietlein, owner and producer of the Hale Centre Theatre.  “By leveraging AudienceView’s robust capabilities, we will enhance the overall patron experience for more than 55,000 guests each year.  The solution will also help us drive new revenue opportunities, streamline our business operations and reduce operating costs.”

Arizona’s Hale Centre Theatre selected AudienceView because of its modern technology, which will support the organization to better serve its patrons and provide a straightforward online ticketing/e-commerce experience.  In addition, the venue highly values AudienceView’s seamless integration across all sales channels, including mobile and social media, season package functionalities, built-in marketing and patron engagement capabilities, and overall service best practices.

“We are excited to have the Arizona Hale Centre join our growing family of North American mid-sized theatres,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView.  “Our technology is cost effective for theatres of all sizes.  AudienceView’s rich feature set helps any entertainment organization stand out from others as they compete for today’s discretionary consumer dollar.  We look forward to a long successful relationship with the Hale as it continues to provide patrons with the finest theatre experiences in an affordable, family friendly environment.”

The Hale Centre Theatre was founded from humble beginnings in Glendale, California in 1943 when Nathan and Ruth Hale opened the doors.  The theater that night had room for 110 guests but only six were on hand for opening night.  From there, the family of Hale Theatres has grown to five venues in three different states.  Each venue is still owned by a member of Ruth and Nathan’s family.

The Hale Centre Theatre in Gilbert, Arizona is owned and operated by David Hale Dietlein and his wife Corrin.  It has been in operation for more than 10 years, staging shows such as Bye Bye Birdie, Hairspray, Damn Yankees, 39 Steps, and many others from its warm, family friendly environment.  Each season, this theater puts on full-scale performances that range from classic shows and musicals to comedies and youth productions.  Over the years, the theatre has taken home more than 30 AriZoni Theatre Awards for both technical and creative accomplishments and successes.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView to Showcase Game-Changing Fan Management and E-Commerce Solution at 48th Annual NACDA Convention

TORONTO, Ontario, Canada – June 11, 2013AudienceView will showcase its game-changing fan management and e-commerce solution, which is helping more than 20 campuses across the United States put their fans first, at the 48th Annual NACDA Convention in Orlando, Florida. College athletics experts and executives from AudienceView will be on hand in booth #108 to demonstrate the industry-leading platform in use at Big Ten member Minnesota, Ivy League institutions Harvard, Dartmouth and Yale, and other high-achieving schools such as Rochester Institute of Technology (RIT) and Cal Poly. The NACDA Convention is the largest annual gathering of collegiate athletics administrators. This year’s conference takes place June 13 to 15, 2013 at the Orlando World Center Marriott Resort.

“AudienceView is extremely proud of its partners in college athletics today. They have each recognized how our technology allows them to create better relationships with their fans,” said Mike Evenson, Vice President of Product Management for AudienceView. “Yale saw the need to offer its fans a best-in-class shopping experience and recently made the switch to AudienceView. Minnesota is transforming the rules of fan engagement with our technology. RIT is efficiently running a one-man box office, spending less time managing its business and more time growing it. By choosing AudienceView, our partners are choosing to embrace technology as a business enabler.”

The University of Minnesota has been an AudienceView partner since 2006 and uses the AudienceView platform across its entire campus, for both athletics and arts. The university’s Athletics Department is recognized nationally as an early adopter and innovator, with improving the overall fan experience as its main goal. It is changing the way fans interact and transact with their athletics program via social ticketing and unique offers like the Golden Ticket, which generated a wave of media coverage across the country on ESPN, Fox Sports and more. With AudienceView, Minnesota also launched the first ever one-stop shopping experience in college athletics, which has significantly increased the number of new donors and doubled the average value of online merchandise orders.

WHAT:

  • Live demo of AudienceView’s single transaction engine for fan interactions, including integrated ticketing, merchandise and fundraising.
  • Private meetings with AudienceView college athletics experts and executives.

WHEN:

If you would like to book a meeting or demo at any time throughout the conference, please contact Paul Hittman. Product demonstrations and private meetings are also available during exhibit hall hours:

  • Thursday, June 13, 2013 – 4 p.m. to 8:30 p.m.
  • Friday, June 14, 2013 – 4 p.m. to 7:30 p.m.

WHERE:

2013 NACDA Convention
AudienceView – Booth #108
Orlando World Center Marriott Resort
Orlando, Florida

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across five six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Center for the Arts at Virginia Tech Selects AudienceView to Power New $97-Million Facility

TORONTO, Ontario, Canada – June 4, 2013AudienceView has been selected as the e-commerce and patron management partner for the new Center for the Arts at Virginia Tech following a competitive, industry-wide selection process.  The new $97-million facility is scheduled to open in fall 2013.

“Virginia Tech has made a strong commitment to the arts both on campus and in the community with our new arts facility.  With AudienceView, we have made an equally strong commitment to the technology that will power the patron experience, pairing a modern, innovative solution with our leading-edge venue,” said Heather Ducote, Director of Marketing and Communications, Center for the Arts at Virginia Tech.  “In our search, we sought a fully integrated platform that could do everything we wanted, both as a solution and a technology partner – from ticketing to marketing and content management.  AudienceView will enable us to do all this and more while we proficiently and fully manage our patron experience.”

Virginia Tech will deploy AudienceView as a single, integrated solution incorporating online ticketing/e-commerce, email marketing, social commerce, mobile commerce, access control and business analytics.  AudienceView’s proprietary content management system (CMS) will manage the Center for the Arts’ entire online presence, including corporate content.  The organization will go live with its ticketing functionality in May to support premiere season sales and additional features will be implemented in phases as the venue opening approaches.

“We are excited to welcome the Center for the Arts at Virginia Tech to the AudienceView family and to be supporting its new, world-class venue,” said Jeff Koets, Vice President of Sales and Marketing, AudienceView. “In addition to showcasing the very best programming, the Center for the Arts at Virginia Tech will create engaged and devoted patrons – from the first point of contact through to the end of each show and beyond.  We look forward to a long-term partnership and to enabling a consistent, positive experience on campus and in the community.”

AudienceView is helping more than 20 campuses across the United States put their customers first, including Kansas, Maryland and Duke, which use AudienceView for arts and special events.  Other schools use the AudienceView platform to manage arts and/or athletics, including Big Ten member Minnesota, Ivy Leaguers Harvard, Dartmouth, and Yale, and other high-achieving schools such as RIT and Cal Poly.

The Center for the Arts at Virginia Tech will include a 1,260-seat, state-of-the-art performance hall for music, theatre, dance, and other performances and visual arts galleries for traditional, digital, and new media exhibitions. It also will house the Institute for Creativity, Arts, and Technology, an applied research environment wherein researchers from multiple disciplines, artists, and educators collaborate to develop new processes and tools to enhance teaching and learning in K-12 and higher education environments with an emphasis on math, science, social studies, and language arts.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Symphony Silicon Valley Selects AudienceView as New E-Commerce Partner

TORONTO, Ontario, Canada – May 29, 2013AudienceView has been selected as the new e-commerce and technology partner for Symphony Silicon Valley (SSV), the premiere orchestra in California’s greater South Bay area.  Symphony Silicon Valley is also proud to have AudienceView as a new supporter of ArtSPARK, which produces free educational arts programming for tens of thousands of the community’s children each year.

“Symphony Silicon Valley is thrilled to incorporate AudienceView’s state-of-the-art technology into our business operations and our bigger objectives of community service,” said Andrew Bales, General Director, Symphony Silicon Valley.  “In addition to fully modernizing our ticketing processes and adding new capabilities such as integrated fundraising, we are particularly excited about AudienceView’s leadership with respect to understanding the complexity of our expansive educational program.  We look forward to keeping the arts accessible for 40,000 children every year and appreciate AudienceView’s participation as a technology partner and sponsor of our ArtSPARK program.”

Founded in 2002, Symphony Silicon Valley is a notable community success story, renowned as a “phoenix orchestra” because it rose from the ashes of the old and bankrupt San Jose Symphony.  Led by a roster of distinguished guest conductors, the symphony is an anchor tenant of San Jose’s magnificently restored downtown California Theatre.  Originally built in 1927, it is known as one of Northern California’s most outstanding music halls.  Symphony artists are nationally recruited and locally resident, with an average performance tenure in San Jose of over 20 years.

In addition to its regular subscription concerts, Symphony Silicon Valley produces ArtSPARK, a program through which every area student in grades three to five is bused to an age-appropriate performance.  For the 2013-2014 season, ArtSPARK is adding grade six students to its program, ensuring many more thousands of children have a chance to enjoy programming at local arts venues.  Additional no-charge educational outreach programs include Music Notes, popular informal lecture-discussions held one hour before the beginning of most concerts, and student matinees, which are made available free-of-charge to schools in the San Jose area.

“We are excited to welcome Symphony Silicon Valley to our growing family of celebrated symphony orchestra partners, which includes organizations such as Orchestre symphonique de Montréal, the Royal Liverpool Philharmonic, National Concert Hall in Dublin, Ireland, Louisiana Philharmonic Orchestra and Aldburgh Music,” said Jeff Koets, Vice President of Sales and Marketing, AudienceView. “We look forward to a productive and collaborative long-term relationship with the SSV.”

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView to Revolutionize Ticketing and Fan Management for UK’s Portsmouth FC

TORONTO, Ontario, Canada – May 23, 2013 – After an extensive tendering process, AudienceView has been selected as the new ticketing and fan management partner by Portsmouth FC (“Pompey”), a professional football club founded in 1898 and based in the city of Portsmouth, England.  Since April 2013, Portsmouth FC has become the largest fan-owned football club in English Football history.

“Our partnership with AudienceView means we have the leading fan service platform, which was selected by the fans for the fans,” said Mark Catlin, CEO of the Portsmouth Football Club.  “Portsmouth FC is delighted to be deploying a solution that will truly revolutionize our service and bring us into the 21st century.”

With AudienceView, Portsmouth FC has the benefit of cutting-edge technology and the ability to provide an unrivalled customer experience across the business, ensuring the highest level of fan engagement.  Customer relationship management (CRM) at the core will enable Portsmouth FC to collect, analyze and leverage its data across a single transaction engine for all fan interaction.  An integrated online store will significantly enhance the service experience, allowing fans to use a single account to buy tickets and merchandise, and track their purchases.  In turn, this one-stop shopping functionality will drive exponential revenue through upsell recommendations based on past customer behavior.  Portsmouth FC also highly values the seamless integration AudienceView delivers across traditional, online, mobile and social platforms as well as the substantial operational efficiency enabled by the solution.

“AudienceView is giving us all the tools we need to get the job done,” said Micah Hall, Engagement Manager at Portsmouth FC.  “We will be able to provide more services to fans than ever before, from booking tickets on Facebook to dedicated sites for Pompey fan clubs and much more.  We will also be able to automate our sales inventory and interface with our financial systems, allowing us to provide seamless service to our sponsors and commercial partners.”

“Portsmouth FC has tremendous local backing and a passionate supporter base.  It is exciting to be working with a team that brings this same level of passion to the overall fan experience that we do,” said Jeff Koets, Vice President of Sales and Marketing for AudienceView.  “We look forward to ensuring Pompey is always on the leading edge of technology so they can remain focused on an all-encompassing fan experience.”

AudienceView’s client success stories include world-class sports teams and venues such as The Football Association and Wembley Stadium, The National Exhibition Centre in Birmingham, Leeds Rugby, Jockey Club Racecourses, Capital FM Arena and The New York Red Bulls.

Portsmouth FC’s home matches have been played at Fratton Park, which holds approximately 20,000 fans, since the club’s formation in 1898.  Recent honors include the 2008 FA Cup triumph, when Pompey beat Cardiff City 1-0 in the final.  Portsmouth FC are twice champions of England, in 1949 and 1950.  As well as the 2008 FA Cup win, Portsmouth FC also won in 1939, beating Wolverhampton Wanderers in the final at Wembley Stadium.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Highlights Innovation at 2013 Europe Talks Tickets Conference

TORONTO, Ontario, Canada – May 16, 2013 AudienceView will highlight the importance of innovation as the title sponsor of the upcoming 2013 Europe Talks Tickets (ETT) conference in Dublin, Ireland. The company will also showcase its industry-leading e-commerce solution for live entertainment, which incorporates ticketing, marketing, fundraising, business analytics and more, at stand B1.

“There are different opportunities and challenges as the entertainment industry continues to evolve. Sustainable technological innovation that continues to enhance the customer experience over time is critical,” said Mark Fowlie, President and COO of AudienceView. “Our enduring commitment to innovation is future-proofing our clients’ businesses, enabling them to connect with their customers in new ways on the device of their choice, whenever and wherever they are. AudienceView is also helping to unlock new revenue opportunities, which is essential as organizations face increasing competition for the discretionary consumer entertainment dollar.”

AVTiki from AudienceView is an innovative, system-agnostic social ticketing solution that can be used by any organization year-round or on an event-by-event basis. It provides access to a social network that boasts over a billion users worldwide and enables consumers to purchase tickets and reserve seats for friends in a single Facebook transaction, without ever leaving the site.

AudienceView also provides industry-leading mobile commerce functionality on any smartphone or tablet via responsive design. The ability to transact seamlessly in any mobile environment provides significant benefits for entertainment organizations and their end customers.

“We invest heavily in our software through regular product updates so that our clients can confidently make the most of their investment, capture changes in technology and benefit from our expert, continually evolving vision. This ensures that our partners are always providing the very best customer experience,” adds Mark Fowlie.

Product demonstrations of AudienceView are available during exhibit hall hours, listed below, as are private meetings with AudienceView executives and subject matter experts.

  • Wednesday, May 22, 2013 – 14:00 to 20:00
  • Thursday, May 23, 2013 – 09:30 to 19:30
  • Friday, May 24, 2013 – 09:30 to 16:15

Attendees interested in learning more about MarketView, the world’s first white-label self-serve ticketing and events management solution, are invited to visit us at stand B1 and attend our post-ETT webinar, which will be held on Thursday, May 30, 2013 at 10:00 a.m. ET. Click here to register for the MarketView webinar.

Additional information about ETT is available at http://www.ettconferences.com/.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView and Canadian Stage Present Social Ticketing Success Story at Arts Reach

TORONTO, Ontario, Canada – May 13, 2013 AudienceView and Canadian Stage, a not-for-profit contemporary theatre company in Toronto, will educate attendees on the art of social ticketing at the upcoming Canadian Arts Marketing, Development and Ticketing Conference, which takes place in Toronto May 15-16, 2013.

In a must-see case study session, Shawn Hernden, Director of Marketing and Communications for Canadian Stage, will reveal how his organization has transformed its business with social ticketing technology and a long-term plan. He and co-presenter Mike Evenson, VP of Product Management for AudienceView, will also discuss emerging trends and best practices, including the long-term opportunity to use reservations to socialize the purchase experience and grow customer databases for future marketing.

Social Ticketing Success Story

Canadian Stage recently implemented AVTiki, a fully integrated, market-leading Facebook ticketing and reservation service, to achieve several business goals. Among them, increasing ‘likes’ on its branded Facebook page and generating revenue through ticket purchases enabled by those ‘likes’.

Tactics in the organization’s overarching plan include:

  • Engaging Facebook posts (twice daily) about upcoming shows.
  • Time-limited promotions tied to holidays and shopping events, such as Black Friday, CyberMonday, Boxing Day and New Year’s, implemented as Facebook-only specials.
  • Awareness of promotions generated through Facebook posts, outreach emails, the Canadian Stage website and through targeted sponsored/promoted Facebook ads.

“Any organization that wants to see social ticketing thrive must dedicate staff to nurture the various social media communities,” said Shawn Hernden, Director of Marketing and Communications for Canadian Stage. “It is critical to spread the word on multiple channels to increase reach, create awareness and ultimately drive sales.”

Among its early goals, Canadian Stage wanted to sell 250 tickets during a Black Friday promotion and double its number of ‘likes’ in the process. Canadian Stage exceeded its 12-hour Black Friday sales target, selling 300 tickets. The goal of doubling its number of Facebook ‘likes’ was also far surpassed, with total ‘likes’ increasing by 161% to 4,700. Subsequent Facebook-only promotions run by Canadian Stage have had similarly successful results.

“We are active with social media and our interactions are not limited to sales messages,” added Hernden. “In addition to incentivizing our fans through special promotions for connecting with us via social media, we are cultivating long-term relationships to ensure our patrons feel valued.”

Turning patrons into lifetime supporters is a key focus of the first Canadian Arts Marketing, Development and Ticketing Conference. The conference is presented by Arts Reach, which supports leading arts professionals committed to advancing arts revenue growth together.

One-on-one Consultations

In addition to interacting with personnel at its display booth during the conference receptions, AudienceView is offering attendees the opportunity for one-on-one educational consultations with a company executive. Participants can choose to discuss topics including understanding your customer base, building unique programs that ensure financial success and using loyalty to drive incremental sales.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Promotes Mike Evenson to Vice President of Product Management

TORONTO, Ontario, Canada – May 9, 2013 AudienceView is pleased to announce the promotion of Mike Evenson to Vice President of Product Management. Mr. Evenson has been driving innovation since he first joined the organization in early 2009 and his strong belief that the user experience comes first is entrenched in the AudienceView platform, which he is now responsible for expanding.

With more than 10 years of experience in live entertainment, Mr. Evenson has an impressive background both as a user and provider of software. His expertise spans all facets of the business – from ticketing and e-commerce to product management and marketing.

“Mike is a strong addition to our executive team, combining an inherent understanding of our customers’ needs with a vision for the future in relation to our ongoing product strategy,” said Mark Fowlie, President and COO of AudienceView. “Innovation has always been a cornerstone of AudienceView’s integrated e-commerce platform, ensuring that our partners have the tools to revolutionize the customer experience with each and every interaction. We look forward to Mike’s ongoing creativity and leadership in this expanded role.”

In addition to supporting the long-term AudienceView product roadmap, Mr. Evenson will continue to engage AudienceView clients to ensure they are fully utilizing the platform’s functionality. To date, his innovation has helped organizations including the University of Minnesota and New York Red Bulls implement industry firsts to increase revenue, meet key business objectives, measure ROI and increase customer satisfaction. Recent highlights include Minnesota’s Golden Ticket, which generated a wave of media coverage across the country on ESPN, Fox Sports and more.

Mr. Evenson has also played a key role in the education of AudienceView clients as well as their engagement with each other and the company. In 2010, he helped pioneer the concept for AVConnect to AudienceView and the year-round educational program has since grown to include an annual conference each year, which is attended by AudienceView users from around the world.

Prior to joining AudienceView, Mr. Evenson was the Product Marketing Manager for a North American technology company, where he helped organizations drive revenue through ticket sales, fundraising, merchandise, event registration and more. He has also worked as the Director of Ticket Operations for the University of Oregon Athletics Department after beginning his career at his alma mater, the University of Wisconsin.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Deployed at Performing Arts Center of Suffolk County

TORONTO, Ontario, Canada – May 7, 2013AudienceView is proud to announce the selection and deployment of its industry-leading e-commerce platform at the Performing Arts Center of Suffolk County (PACSC). After first meeting at the 34th Annual INTIX Conference and Exhibition in late January of 2013, PACSC was immediately certain AudienceView was its ideal technology partner. In a total of just 30 days, the companies signed an agreement, implemented the system and PACSC was live. PACSC operates two theatres – The Gateway Playhouse and the Patchogue Theatre – on Long Island, New York.

“AudienceView’s modern technology and its full integration of solutions was our driver for change,” said Paul Allan, Managing Producer for PACSC. “We are excited to have consolidated our customer data into one database because it is increasing productivity and efficiency between departments. The considerable improvement in our online, mobile and social network channels will also provide tremendous long-term benefits to our organization and the arts patrons in our community.”

PACSC is making full use of the robust functionality that comes with every AudienceView deployment, including ticketing, fundraising, marketing and the fully integrated content management system (CMS) to power online and mobile commerce. Customer data collected from all touch points has been consolidated into a single database, driving internal efficiencies and ensuring patrons feel valued and appreciated – from their initial ticket purchase or donation through subsequent marketing campaigns, future events and major gifts. In addition, the single database simplifies reporting and data analysis. PACSC also has plans to integrate merchandise into its online store and add concessions sales via AudienceView.

“We are excited to be the technology partner supporting PACSC’s increased commitment to its audience as it forges new patron relationships and deepens existing community connections,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView. “We look forward to a long-term relationship with PACSC, which places a high value on innovative, fully integrated technology and the fact that their business is future-proofed through our new, regular product releases.”

The Performing Arts Center of Suffolk County is committed to producing and presenting the highest caliber theater and performing arts events as well as engaging and training the next generation of artists. Theatre is the essential human art form through which PACSC enriches the cultural lives of Long Island communities, providing a vital, local alternative to Broadway.

PACSC represents a significant, inspiring new chapter in the history of theatrical excellence pioneered by Gateway Playhouse. The oldest professional theatre on Long Island, The Gateway was founded in 1950, beginning a legacy of professional theatre and actor training that launched the careers of many prominent theatre, television, and film professionals and became a crucial part of the local cultural landscape. In 2011, the formation of PACSC began the organization’s transition into the non-profit sector, opening new avenues of engagement between the theatre and its audience.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook and Twitter.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Yale University Selects AudienceView as New Ticketing and Fan Management Partner

TORONTO, Ontario, Canada – April 4, 2013AudienceView has been selected by Yale University as the new partner to power the athletic department’s ticketing operations and enhance marketing initiatives.  Yale is the third Ivy League school to partner with AudienceView, joining Dartmouth and Harvard University’s deployment of the company’s leading-edge e-commerce solution with customer relationship management at the core.

“Yale’s needs have grown and we require an integrated, enterprise-grade system that can manage our ticket sales, improve our marketing and provide enhanced service to our fans,” said Jeremy Makins, Associate Athletic Director for Yale University.  “With AudienceView and its proprietary CMS, Yale can manage multiple distinct brands, build multiple websites and store the resulting transactions from those sites in a single database.  We believe that these improved business practices will lead to increased overall efficiency and will enhance the online experience for all of our fans.”

AudienceView is providing Yale with a single, web-based solution that integrates traditional and digital ticketing, fundraising, online content management via a proprietary CMS, CRM, marketing and business intelligence.  This market-leading fan management technology will provide Yale with a 360-degree view of its fans and donors, enabling the university to tailor user account features to fit individual buying habits and preferences.  AudienceView’s marketing features will provide real-time access for Yale to measure the success of its campaigns to determine which initiatives provide the best results.

“We are excited to add Yale University to our list of Ivy League partners,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView. “Our team is committed to providing this world-renowned university and its athletics department with an enterprise-grade ticketing and fan management solution that meets current and future needs.  We look forward to a long-term partnership with Yale and to supporting its growing business needs.”

About Yale University

Yale University offers its students a liberal education, one which has its focus on the intellectual and moral development of the individual, and which gives students a foundation for learning throughout their lives. Yale has long recognized that such an education is not fostered by its academic component alone. Part of it is constituted by those challenging and pleasurable experiences and extracurricular activites – like varsity and recreational athletics – that enable an individual to give fuller force to academic training.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Transforms Elite Ice Hockey League Playoff Sales

TORONTO, Ontario, Canada – April 2, 2013 – In partnership with UK’s National Ice Centre (NIC) in Nottingham, AudienceView has transformed playoff ticket sales for the UK’s Elite Ice Hockey League (“Elite League”).  For the first time ever, playoff tickets are available online, replacing the manual process of years past when each hockey club would receive a block of tickets in the mail to sell to their fans.  A lengthy, staff-intensive manual settlement process has also been eliminated by using AudienceView’s integrated online platform.

For the 2013 Elite League playoffs, supporters from all clubs can purchase playoff tickets online and choose to sit with fellow fans in their respective team’s blocks.  Tickets are available as single games or as a weekend pass with the same seat reserved for all games.  Tickets from the integrated inventory are also available for purchase by phone and at the NIC box office.  The Elite League playoffs take place on the weekend of April 6-7, 2013 at the NIC.

“In the past, each hockey club was sent an allocation of tickets to sell on their own.  It was an onerous manual process involving multiple ticketing systems, hard copy ticket sales and cash collected then remitted back to us by various clubs,” said Martin Ingham, Deputy Chief Executive for the National Ice Centre.  “With AudienceView, we have automated and streamlined the entire process, including settlement.  This has significantly reduced our overhead, shows us how sales are progressing for each game and ensures we are providing a truly exceptional customer experience to all fans of the Elite League.”

The Elite League is the highest level of hockey competition in the United Kingdom, with 10 teams representing England, Scotland, Wales and Northern Ireland.  The hometown Nottingham Panthers won the 2012-2013 Elite League Championship after defeating the defending champion Belfast Giants.  The NIC has a capacity of 7,000 in its main arena, which is the home rink of the Panthers.

First day sales on January 14, 2013 generated 116,000 GBP in revenue within the first hour with 3,700 tickets sold.  A total of 35% of these sales were from outside Nottingham, representing people who would have previously purchased hard copy tickets from their home team.  At this time, teams participating in the playoffs had not yet been determined.

One month prior to the finals weekend 73% of the sellable capacity for the weekend had been sold, representing almost 300,000 GBP in revenue.  The weekend pack was purchased by 97% of fans versus single tickets.  Fans from clubs outside of Nottingham represented 50% of the tickets sold.

“The NIC is fully committed to improving the customer experience and we are proud to be their partner.  Selling playoff tickets online for the first time is making a real difference for Elite League fans, allowing them to complete their purchase on the device of their choice, whenever and wherever they are,” said Jeff Koets, Vice President of Sales and Marketing for AudienceView.  “Our industry-leading solution is ideal for bringing efficiencies and integration to the entire e-commerce process, including traditional, social and mobile ticketing, merchandise sales, marketing, fundraising and more.”

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Selected to Showcase Product Innovations at Ticketing Technology Forum

TORONTO, Ontario, Canada – March 18, 2013AudienceView is among a select group of industry leaders enlisted to showcase product innovations at the inaugural Ticketing Technology Forum (TTF) in London, UK.  Company executives will educate TTF attendees on transformations that are shaping the future of entertainment commerce, including social, mobile, tablet, and self-serve technology from AudienceView.

“We are extremely proud of our reputation and track record as a pioneering e-commerce solutions provider.  Our continued investment in the flagship AudienceView platform and new solutions that will change the world of entertainment as we know it has contributed a great deal to our success,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView.  “We look forward to sharing our expertise and innovations with TTF delegates as they work to shape the future of their organizations.”

On day one of the conference, AudienceView will show the power of integrated social, mobile and tablet ticketing.  In a live demo, delegates will see how consumers can buy and reserve tickets entirely within Facebook using the world’s leading solution and experience the substantial difference between mobile-optimized web ticketing and individual apps.  AudienceView will also demonstrate real-time line busting via tablet technology.  In doing so, entertainment professionals will see how they can control tickets, manage their brand and provide impressive customer service in any medium with an integrated solution.

Introducing MarketView

As day two at TTF looks forward to the future, the company that introduced the world to ‘buy and reserve’ ticketing entirely within Facebook will unveil its latest product for the first time in a public demonstration.  MarketView empowers businesses and brands to enter the massive self-serve market, quickly gain market share and create new revenues.  The world’s first white-label e-commerce solution for self-serve ticketing and events management, it eliminates the barriers to entry for organizations that want to leverage this enormous worldwide long-tail opportunity.

MarketView is the ideal solution for consumers to run any type of event – from amateur sports, indie music and festivals to community theatre, amateur sports and wine tastings.  Intuitive and easy to use, end users simply create a customized online event page, apply their own design and branding, promote the event to generate attendance, empower their customers to spread the word through social media, sell and distribute tickets, track sales or reservations in real-time so they know who is coming, move attendees safely through the doors, and get paid automatically.

Additional information about MarketView is available via the AudienceView website (www.audienceview.com/marketview).  Personal demonstrations are available for qualifying organizations by contacting sales@audienceview.com.

Ticketing Technology Forum takes place March 19-20, 2013 in London, UK.  Additional information is available at http://www.ticketingtechnologyforum.com/.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Expands Market Stronghold in Europe

Company enters Dutch market, signing two high-profile clients

TORONTO, Ontario, Canada – February 25, 2013AudienceView has expanded its stronghold in Europe by entering the Dutch market and successfully closing deals with two new clients.  The Amsterdam Music Theatre is on schedule for deployment in late February and International Film Festival Rotterdam (IFFR) will migrate to AudienceView later this year.

“We are excited about our expansion into Holland and by the opportunity to help transform the country’s future in entertainment commerce,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView.  “Building on our continued momentum in 2012 and successful expansion in the UK over the last 12 months, AudienceView continues to gain momentum in new markets around the world.  We look forward to long-term partnerships with The Amsterdam Music Theatre, International Film Festival Rotterdam and other leading Dutch organizations, and to providing their end consumers with a consistently exceptional e-commerce and service experience.”

The Amsterdam Music Theatre selected AudienceView after a full review of e-commerce/ticketing solutions in the marketplace.  In addition to its stellar international reputation, AudienceView was chosen for its market-leading ticketing and campaign management, fully integrated customer relationship management (CRM) and content management system (CMS), and social media innovation, which provide the flexible functionality required by The Amsterdam Music Theatre.  AudienceView is also an ideal partner for Amsterdam Music Theatre because of its regular and ongoing development schedule and consistent investment in new technologies, such as mobile and tablet-optimization.

“As one of the premier venues in Amsterdam, we took great care in selecting an innovative, forward-thinking organization as our new partner. We found this – and more – in AudienceView,” said Sandra Eikelenboom, Head of Marketing, Communication and Sales for The Amsterdam Music Theatre.  “We are excited to be bringing such modern technology to our venue and look forward to delivering the highest-quality service and overall entertainment experience to our theatre guests.”

The Amsterdam Music Theatre is the home of two resident companies – the Dutch National Ballet and De Nederlandse Opera. Located in the heart of Amsterdam on the banks of the river Amstel, the venue seats 1,600 and is one of Europe’s largest theatres.  Alongside the presentation of world-class premieres and productions, The Amsterdam Music Theatre also organizes educational programs for children, young people, students and adults.

International Film Festival Rotterdam is migrating to AudienceView because it best meets the organization’s needs for a fully integrated platform to sell tickets, manage fundraising and patron data.  The solution’s flexibility and sophisticated functionality are critical to the rigors of a film festival, as is the ability to power all features from a single, secure database.  International Film Festival Rotterdam will begin leveraging AudienceView’s powerful fundraising capabilities immediately upon deployment and on a year-round basis as it counts down to the upcoming festival.  Ticketing for next year’s festival, which opens in January 2014, will also be powered by AudienceView.

“We are excited by working with AudienceView.  The solution’s integrated CRM and fundraising features will enable us to put our audience, sponsors, partners and donors at the centre of everything we do, ensuring they feel valued and appreciated each and every time they interact with our organization,” said Janneke Staarink, Business Director of International Film Festival Rotterdam.  “We look forward to a long, successful partnership with AudienceView and to leveraging the solution’s inherent flexibility.”

AudienceView is proud to assist European partners from its office London, where the company has a full team of subject-matter experts to provide service and support.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks.  With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution.  Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution.  Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably.  It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Announces Futurist Garry Golden as AVConnect 2013 Keynote Speaker

TORONTO, Ontario, Canada – February 20, 2013 – AudienceView is pleased to announce that futurist Garry Golden will give the keynote address at its fourth annual AVConnect users conference, rounding out an already stellar line-up of industry experts. Attendees are getting ready to check in at the lovely Hilton San Diego Resort and Spa for this memorable user event taking place February 26 to 28, 2013.

An academically trained futurist, Golden is one of the world’s leading forecasters and strategists, speaking and consulting on issues that are shaping business and society in the 21st century. He trains audiences to close the gap that may exist between changes from the outside world and changes within their company or industry.

At AVConnect 2013, Golden will inspire attendees to tap into their inner futurist so they can spot market trends and disruptions on the horizon, then uncover the resulting opportunities. The big data buzz will be demystified and simplified, with Golden revealing how translating data can influence behaviour change in customer relationships and improve overall service satisfaction. This insight will enable entertainment professionals, as futurists, to navigate the opportunities and challenges of a more transparent, accountable relationship with their customers.

Golden will discuss the future of mobile and social media, how both will continue to evolve around advances in software and shifting cultural norms, and why being innovative with next-generation technologies will shape the audience experience. The demographic transition of Generation Y, which grew up with technology, will also present new opportunities and challenges for traditional business models as they experience changes in life stages and lifestyles.

“Garry’s keynote will be powerful and valuable for AVConnect 2013 attendees, helping them to embrace developments in a new way, increase their foresight to identify emerging trends, and solve business challenges through disruptive and transformative innovation,” said Mark Fowlie, President and COO for AudienceView. “There is something for everyone at AVConnect 2013. We are excited to be presenting three days of education and a forum ripe for networking with industry peers so that everyone goes home equally inspired.”

Following feedback for a resounding ‘more!’ and to meet user needs, AVConnect has been extended over three days for the first time this year, allowing for additional sessions and more time for each session. Attendees from around the world will benefit from hands-on training, engaging panel discussions, inspiring case studies, education sessions led by in-the-trenches experts, and networking with fellow AudienceView users in the sunny city of San Diego.

About AudienceView

AudienceView provides a powerful, enterprise-level e-commerce solution to the entertainment industry, including commercial and not-for-profit arts organizations, regional ticketing agencies, arenas, film festivals, college athletics, professional sports teams, and race tracks. With customer relationship management (CRM) at the core, it ensures ticketing/e-commerce, marketing, fundraising, content management, venue management and business analytics are effectively integrated in a single, easy-to-use, web-based solution. Supporting over 550 venues across six continents, AudienceView operates seamlessly across traditional and next-generation environments – from physical box offices, kiosks and desktop computers to social media, mobile and tablet devices.

MarketView is the world’s first white-label, self-serve e-commerce and CRM solution. Developed upon the company’s widely deployed e-commerce platform, the innovative, cloud-based solution enables any business or brand to enter the emerging self-serve event management and ticketing market quickly, affordably and profitably. It provides more features and functionality than other currently available self-serve platforms.

For additional information please visit AudienceView.com, or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Achieves Another Record Year

TORONTO, Ontario, Canada – February 7, 2013AudienceView experienced exceptional growth and success in 2012, marked by continued innovation, dozens of new customers, and an unprecedented number of clients moving to the latest version of the company’s market-leading e-commerce solution for the live entertainment industry. AVTiki, the world’s only ‘buy and reserve’ ticketing entirely within Facebook, real-time line-busting via tablet technology, and mobile-optimized web ticketing are among the latest features being embraced by AudienceView’s ever-growing client base.

“AudienceView’s social media and mobile functionality gives us the best opportunity to maximize ticket sales,” said Martin Ingham, Depty Chief Executive for the National Ice Centre & Capital FM Arena Nottingham.

“Social media and enhanced memberships are essential for us and we are thrilled with AudienceView’s future-proof technology,” said Joseph Guglielmo, Director of Audience Services for ArtsEmerson.

“AudienceView Tablet…significantly enhanced customer service by expediting registration lines, which have been known to span up to four New York City blocks,” said Keith Weckstein, VP of Operations for Advertising Week Organizers, Stillwell Partners.

“The ability for people to buy tickets and reserve additional seats for their friends to purchase later differentiates us in the marketplace and provides convenience to our customers,” said Bob Sewell, President of TicketWorld in Manila, Philippines.

“We value our long-term relationship with AudienceView and the company’s aggressive development schedule, which keeps our ticketing system amongst the most feature rich in Australia,” said Bartek Marnane, General Manager – Business Operations for News Ticketing.

New Clients, Upgrades en Masse

In the second and third quarters of 2012 alone, more than 50 current client organizations upgraded to the latest hosted platform, AudienceView v6.3. The fully integrated AudienceView platform incorporates traditional and next-generation ticketing, marketing, fundraising and business analytics with customer relationship management (CRM) at the core in a single, easy-to-use, web-based solution.

In addition, AudienceView signed dozens of new clients, including Capital FM Arena Nottingham, Vancouver International Film Festival, Shotgun Players, City of Brampton/Rose Theatre, Tobin Center for the Performing Arts, California Polytechnic State University, Tuacahn Amphitheatre and Center for the Arts, Colorado Chautauqua Association and Colorado Music Festival, Vail Valley Foundation, Det Norske Teatret and Qatar National Convention Centre. The company also extended contracts with numerous organizations including Leeds Rugby, Glamorgan Cricket Club, Hall for Cornwall, Norwich Theatre Royal, National Concert Hall, TuEntrada, Dartmouth College, the City of Grande Prairie – Crystal Centre, Vogue Theatre and Brock Centre for the Arts, among others.

“The numbers speak volumes in terms of the market necessity for AudienceView’s timely solutions. Our commitment to the introduction of new product features in a predictable, sustainable, and reliable manner is paramount to our client’s competitive capabilities,” said Mark Fowlie, President and Chief Operating Officer for AudienceView. “Our responsibility is to ensure we stay ahead of the curve. From ‘buy and reserve’ Facebook channel distribution, through to mobile-optimized ticketing services, AudienceView remains at the forefront of technology-enabled e-commerce business solutions.”

About AudienceView Ticketing

AudienceView Ticketing provides a fully integrated, web-based ticketing, CRM and fundraising solution to more than 170 sports, arts, entertainment and non-traditional ticketing organizations worldwide. Supporting both in-house and hosted ticketing models, AudienceView’s white-label solution offers the ability to create unlimited online brands, control your venue and event data, access real-time business data and interact directly with your customers. AudienceView’s leading-edge solution opens the door to superior venue management, an enhanced customer experience and ultimately, increased revenue. For more information about AudienceView Ticketing, please visit AudienceView.com or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

Playwrights Horizons Becomes the First New York Theater Company to Offer Ticket Sales via Facebook with the Launch of the Innovative AVTiki

Facebook sales debut with limited-time offer & general ticket sales for THE FLICK, the World Premiere of new play by Annie Baker, directed by Sam Gold

NEW YORK, New York – February 5, 2013 – Playwrights Horizons (Tim Sanford, Artistic Director; Leslie Marcus, Managing Director) proudly announces the launch of AVTiki, an innovative online sales channel that will give theater patrons the ability to purchase tickets without leaving Facebook. The theater company becomes the very first in New York to offer ticket sales – with the added option to make additional reservations for friends – through this unique distribution channel for social ticketing.

Created by the Canadian-based company AudienceView, AVTiki is the world’s first and only fully-integrated Facebook ticketing and reservation service. It leverages the tremendous potential of social media commerce in that Facebook users never have to leave the Facebook network to complete their transactions.

Beginning Wednesday, February 6 at 12 Noon, to use AVTiki, patrons visit the Playwrights Horizons Facebook page at www.Facebook.com/PlaywrightsHorizons. After liking the page, they can move seamlessly from the online community to the ticketing environment and complete a purchase without ever leaving Facebook. The technology’s unique ‘buy and reserve’ functionality also allows families, friends and fans to book seats together without one person having to pay for the entire block of tickets. Patrons can buy seats for themselves and reserve additional, adjacent seats (held for 4 hours) all in one secure transaction. There is a 4 ticket limit per order (total of purchased and reserved seats).

AVTiki launches with sales for THE FLICK, the eagerly-awaited World Premiere of a new play by Obie Award winner Annie Baker, directed by Obie Award winner Sam Gold. Currently in rehearsals, the production will begin previews next Friday, February 15. With an opening night set for Tuesday, March 12, the limited engagement will run through March 31 at Playwrights Horizons Mainstage Theater (416 West 42nd Street).

In honor of the launch, Playwrights Horizons is offering two special deals for theater patrons buying tickets through AVTiki: those who purchase within the first 48 hours will have access to $30 tickets (regularly $70, pending availability). After the 48 hours, starting Friday, February 8 at 12 Noon, and for a limited time, theater patrons can take advantage of a special limited-time offer of $40 tickets. There are no fees with either offer.

Playwrights Horizons has been a client of AudienceView since 2010, using the company’s integrated, CRM-based ticketing and e-commerce platform to power Ticket Central, the official ticketing operation of Playwrights Horizons.

AVTiki was introduced into the marketplace in October 2011 through a partnership with The Ticket Factory, the ticketing division of the National Exhibition Centre (NEC) in Birmingham, England. AVTiki was subsequently successfully launched with partner organizations in Asia and North America as part of a staged roll-out strategy, with Mirvish Productions in Toronto being the first theater group in October 2012.

AVTiki extends beyond theater admissions and can be leveraged for any type of event – from college athletics, professional sports and regional ticketing to film festivals, arena shows and more. The service is system agnostic and can be used by any organization on a year-round or an event-by-event basis. Other organizations currently leveraging AVTiki include The Ticket Factory, TicketKing (Mirvish Theatres), Canadian Stage, Emerson College – Arts Emerson, Washington Pavilion, University of Minnesota Athletics and TicketWorld

Following THE FLICK, Playwrights Horizons’ 2012/2013 season will continue with THE CALL, the World Premiere of a new play by Tanya Barfield, directed by Obie Award winner Leigh Silverman in a co-production with Primary Stages; and FAR FROM HEAVEN, the World Premiere of a new musical featuring a book by Tony Award winner & two-time Pulitzer Prize finalist Richard Greenberg, music by Tony Award nominee Scott Frankel, lyrics by Tony Award nominee Michael Korie and directed by three-time Tony Award nominee Michael Greif, featuring four-time Tony Award nominee Kelli O’Hara. The musical is based on the Focus Features / Vulcan Productions motion picture Far From Heaven, written and directed by Todd Haynes.

For membership and ticket information to all Playwrights Horizons productions, call Ticket Central at (212) 279-4200, Noon to 8 pm daily, or purchase online at www.TicketCentral.com.

Playwrights Horizons is a writer’s theater dedicated to the support and development of contemporary American playwrights, composers and lyricists and to the production of their new work. Under the leadership of artistic director Tim Sanford and managing director Leslie Marcus, the theater company continues to encourage the new work of veteran writers while nurturing an emerging generation of theater artists. In its 42 years, Playwrights Horizons has presented the work of more than 375 writers and has received numerous awards and honors, including a special 2008 Drama Desk Award for “ongoing support to generations of theater artists and undiminished commitment to producing new work.” Notable productions include five Pulitzer Prize winners – Bruce Norris’s Clybourne Park (2012 Tony Award, Best Play), Doug Wright’s I Am My Own Wife (2004 Tony Award, Best Play), Wendy Wasserstein’s The Heidi Chronicles (1989 Tony Award, Best Play), Alfred Uhry’s Driving Miss Daisy and Stephen Sondheim and James Lapine’s Sunday in the Park with George – as well as Lisa D’Amour’s Detroit, Samuel D. Hunter’s The Whale, Kirsten Greenidge’s Milk Like Sugar (2012 Obie Award), Gina Gionfriddo’s Rapture, Blister, Burn; Dan LeFranc’s The Big Meal; Amy Herzog’s After the Revolution and The Great God Pan; Annie Baker’s Circle Mirror Transformation (three 2010 Obie Awards including Best New American Play); Bathsheba Doran’s Kin; Adam Bock’s A Small Fire; Edward Albee’s Me, Myself & I; Melissa James Gibson’s This (2010 Susan Smith Blackburn Prize finalist); Doug Wright, Scott Frankel and Michael Korie’s Grey Gardens (three 2007 Tony Awards); Craig Lucas’s Prayer For My Enemy and Small Tragedy (2004 Obie Award, Best American Play); Adam Rapp’s Kindness; Sarah Ruhl’s Dead Man’s Cell Phone; Lynn Nottage’s Fabulation (2005 Obie Award for Playwriting); Kenneth Lonergan’s Lobby Hero; David Greenspan’s She Stoops to Comedy (2003 Obie Award); Kirsten Childs’s The Bubbly Black Girl Sheds Her Chameleon Skin (2000 Obie Award); Richard Nelson and Shaun Davey’s James Joyce’s The Dead; Stephen Sondheim and John Weidman’s Assassins; William Finn’s March of the Falsettos and Falsettoland; Christopher Durang’s Betty’s Summer Vacation and Sister Mary Ignatius Explains It All For You; Richard Nelson’s Goodnight Children Everywhere; Lynn Ahrens and Stephen Flaherty’s Once on This Island; Jon Robin Baitz’s The Substance of Fire; Scott McPherson’s Marvin’s Room; A.R. Gurney’s Later Life; Adam Guettel and Tina Landau’s Floyd Collins; and Jeanine Tesori and Brian Crawley’s Violet.

AudienceView Ticketing provides a fully integrated, web-based ticketing, CRM and fundraising solution to more than 170 sports, arts, entertainment and non-traditional ticketing organizations worldwide. Supporting both in-house and hosted ticketing models, AudienceView’s white-label solution offers the ability to create unlimited online brands, control your venue and event data, access real-time business data and interact directly with your customers. AudienceView’s leading-edge solution opens the door to superior venue management, an enhanced customer experience and ultimately, increased revenue. For more information about AudienceView Ticketing, please visit AudienceView.com.

To learn more about AVTiki visit http://audienceview.com/avtiki/. You can also connect with AudienceView on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

SHN San Francisco Deploys AudienceView Mobile, Advances Overall Patron Experience

TORONTO, Ontario, Canada – January 30, 2013Shorenstein Hays Nederlander (SHN), San Francisco’s pre-eminent theatrical entertainment company, has deployed world-class mobile ticketing and content management from AudienceView to enhance the overall experience for its patrons. Tickets for upcoming events at the Curran, Golden Gate and Orpheum theatres, all owned and operated by SHN, are available online through the new shnsf.com or via any Internet-enabled mobile device using a single patron account. shnsf.com is powered by AudienceView’s proprietary content management system (CMS), which is integrated as a core component of the company’s e-commerce platform. SHN has been an AudienceView client since 2010.

“The fully integrated AudienceView solution has tremendous benefits for our patrons as well as our organization,” said Scott Kane, Chief Strategy Officer at SHN. “The online experience is dynamic, user friendly, engages members of the SHN community through social media and simplifies the ticket buying process. From an organizational perspective, AudienceView has empowered our ticketing and marketing divisions to join forces and provide a fantastic experience each time a patron interacts with our company, be it to purchase tickets or learn about upcoming events through our various one-to-one marketing initiatives.”

AudienceView is an e-commerce platform for the live entertainment industry with customer relationship management (CRM) at the core. It incorporates ticketing, marketing and business analytics in a single, easy-to-use, web-based solution. Full fundraising capabilities are also included for not-for-profit organizations. The AudienceView mobile module is fully integrated and based on mobile browser standards. It is easy to deploy and maintain from any existing web site powered by the AudienceView CMS and provides virtually the same user experience as an organization’s existing web site. The user transition from desktop to mobile is seamless and there is no need to download, upgrade or maintain device-specific apps.

“Since bringing all ticketing services back in house with AudienceView in 2010, providing excellent customer service has been the highest priority for SHN. Ensuring our patrons can purchase tickets where and when they choose – by phone, online and now via mobile devices – provides a consistent, highly accessible experience that exceeds expectations at every turn,” said David Cushing, Vice President, Ticketing for SHN. “Our call center and online operations are efficient and robust. AudienceView makes it possible for us to quickly and easily build events and manage ticketing from an integrated inventory across all platforms. This has become extremely valuable to us especially with the advent of dynamic pricing.”

“AudienceView provides all the tools that live events organizations need to provide excellent service to their patrons while efficiently managing ticketing and other e-commerce transactions across traditional and next-generation mobile platforms,” said Jeff Koets, Vice President of Sales and Marketing at AudienceView. “We are extremely appreciative of the extensive expertise SHN provided from a customer perspective throughout a collaborative development process for our mobile module, which further emphasizes their standing as an industry leader and innovator.”

Founded by Carole Shorenstein Hays, SHN has presented the Best of Broadway theater series for over 30 years, providing Bay Area audiences with the ultimate Broadway experience. SHN has hosted the world premieres of shows including Wicked, Legally Blonde, and Baz Luhrmann’s production of Puccini’s La Boheme, among others, all prior to their opening on Broadway. Additionally, SHN fosters new works, and spearheads world-class productions in its role as a major force on the national theater stage. Current and upcoming shows include: Anything Goes, winner of three 2011 Tony Awards; The Book of Mormon, which won nine 2011 Tony Awards; Tony, Grammy and Olivier Award-winning Best Musical Jersey Boys; Disney’s The Lion King and Mary Poppins; Shen Yun 2013, the international phenomenon presented by almost 100 world-class performing artists with a full live orchestra; and, Wicked, winner of 35 major awards including a Grammy and three Tony Awards.

Robert Nederlander, co-owner of SHN, is part of the Nederlander theater legacy. The Nederlander family expanded from its hometown of Detroit to own and operate more than 30 entertainment venues in the United States and London, England and has been presenting live theater in America for almost 100 years.

About AudienceView Ticketing

AudienceView Ticketing provides a fully integrated, web-based ticketing, CRM and fundraising solution to more than 170 sports, arts, entertainment and non-traditional ticketing organizations worldwide. Supporting both in-house and hosted ticketing models, AudienceView’s white-label solution offers the ability to create unlimited online brands, control your venue and event data, access real-time business data and interact directly with your customers. AudienceView’s leading-edge solution opens the door to superior venue management, an enhanced customer experience and ultimately, increased revenue. For more information about AudienceView Ticketing, please visit AudienceView.com or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView Debuts at Vancouver International Film Festival

TORONTO, Ontario, Canada – January 28, 2013AudienceView is pleased to announce that the Vancouver International Film Festival (VIFF) is powering festivals and its year-round Vancouver International Film Centre (VIFC) using AudienceView’s fully integrated, CRM-based ecommerce and ticketing platform. First deployed at the VIFC, AudienceView’s industry-leading technology made its VIFF debut alongside a line-up of 380 cinematic gems from more than 75 countries. VIFF is one of the largest film festivals in North America and took place in 2012 from September 27 to October 12.

“Following a comprehensive review of the marketplace we concluded that AudienceView would best meet our needs for a fully integrated platform to sell tickets, manage fundraising and patron data. Our film patrons and members can now do more at the point of sale, regardless of their preference to visit our box office, our web site, a mobile device or eventually, via Facebook,” said Jacqueline Dupuis, Executive Director for VIFF. “On top of improving the overall patron experience, AudienceView is enabling us to eliminate technological inefficiencies, streamline internal processes and increase the value and range of services we provide. This extends to the rigors of our film festivals and intensive year-round programming, which have radically different environments and needs.”

AudienceView is providing VIFF with a comprehensive, efficient solution that encompasses ticketing at the box office, via a mobile-optimized web environment, and through social media with AVTiki. Customer relationship management (CRM) at the core will ensure VIFF always has a 360-degree view of its entire audience, including the corporate partners, sponsors and passionate film patrons that generously support the festival’s fundraising efforts each year. Point-of-sale features make it possible for VIFF to leverage each ticketing transaction by offering merchandise and promotions, and collecting donations. The AudienceView CRM ensures that offers can be customized and appropriate for each individual. To meet provincial liquor control and licensing regulations, VIFF must also attach a membership to each ticket to maintain its license. VIFF must leverage deep AudienceView integration features to ensure that this mandatory membership is correlated with each ticket and that each patron pays for only one membership, regardless of the tier they select.

AudienceView’s sales and attendance reporting, email marketing, regional ticketing capabilities for outside groups renting VIFF facilities, and the ability to integrate with third-party tools such as the online film guide and festival web site will provide significant additional benefits. As with all AudienceView installations, these features are powered by a single, secure database, which can manage multiple brands and provides access to information through defined security levels.

“We are excited to welcome VIFF to our growing family of film festival clients and look forward to a long, successful partnership,” said Jeff Koets, Vice President of Sales and Marketing for AudienceView. “AudienceView remains committed to providing a platform that is always on the leading edge of technology to meet the varying needs of world-renowned organizations like VIFF, a cornerstone of Vancouver’s cultural community and one of the best-attended festivals annually.”

You can connect with AudienceView through Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

About AudienceView Ticketing

AudienceView Ticketing provides a fully integrated, web-based ticketing, CRM and fundraising solution to more than 170 sports, arts, entertainment and non-traditional ticketing organizations worldwide. Supporting both in-house and hosted ticketing models, AudienceView’s white-label solution offers the ability to create unlimited online brands, control your venue and event data, access real-time business data and interact directly with your customers. AudienceView’s leading-edge solution opens the door to superior venue management, an enhanced customer experience and ultimately, increased revenue. For more information about AudienceView Ticketing, please visit AudienceView.com.

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com

AudienceView at INTIX: Social and Mobile Ticketing, Tablet Technology and Customer Support in a New World

TORONTO, Ontario, Canada – January 24, 2013 – Attendees at the upcoming INTIX conference will learn about tremendous innovations in e-commerce and the evolving customer experience from AudienceView. Enlisted by INTIX as industry thought leaders, AudienceView executives and subject-matter experts will educate entertainment professionals on the latest in social ticketing strategies and how customer needs of service providers and end users are changing in today’s rapidly evolving ticketing landscape. AudienceView will also demonstrate its fully integrated, web-based e-commerce solution, which includes social and mobile ticketing and tablet technology, at booth 403.

“The ticketing environment has been forever changed by technology and revenue streams continue to evolve in the midst of today’s social media and smartphone revolution. Customers also have more choice than ever before for their entertainment dollars, making a superior experience from start to show absolutely paramount,” said Mark Fowlie, President and COO at AudienceView. “We are proud of our reputation as a forward-thinking organization that continues to innovate and ensure success for our partners. AudienceView looks forward to sharing our experiences and expertise with INTIX attendees.”

AudienceView Panel Presentations

On Wednesday, January 30, 2013 at 11:00 a.m., Jeff Koets, VP of Sales and Marketing at AudienceView, addresses attendees in, “Monetizing your Facebook Fans: Social Ticketing Strategy, Trends, and Best Practices.” He will be joined by Peter Monks from The Ticket Factory and Joseph Guglielmo from Arts Emerson, among others. Panellists will reveal how they have transformed their businesses with social ticketing technology, moving beyond marketing to drive revenue and transition Facebook fans from a “like” to a ticket purchase. The presenters will also explore trends, metrics and emerging best practices around ticketing commerce through social media.

Also on Wednesday at 11:00 a.m., Maureen Andersen, VP of Arts and Entertainment at AudienceView, will speak in, “Super Women: The Heart of the Matter.” One of four INTIX Lifetime Achievement Award recipients on this panel, she will share the secret of her success, thoughts on mentoring, finding a balance between life and work and other life-lessons learned.

On Thursday, January 31, 2013 at 10:15 a.m., AudienceView’s Sara Chebishev joins Linda Forlini from the New York Philharmonic and Amy Romero from The Metropolitan Museum of Art in, “Going Beyond the Box Office: Customer Support in a New World.”  The panel will discuss what arts and entertainment ticketing professionals need from their technology partners, how those needs impact consumers using that technology to purchase tickets and make donations, and the overall impact on customer satisfaction.

The panel will examine the good, bad and ugly of customer support in today’s world, exploring what works, what doesn’t, and how organizations can realign business operations to meet customer needs and exceed expectations.

Experience AudienceView

AudienceView will demonstrate its CRM-based e-commerce platform for the entertainment industry at booth 403 during INTIX exhibit hall hours. Private meetings and demos are available by contacting Lindsey Mertz and can be arranged during or before/after conference hours.

INTIX attendees are invited to visit the AudienceView lounge to sit down, relax and chat with company staff and executives during schedule breaks. AudienceView employees and users also look forward to greeting guests during INTIX coffee breaks on Tuesday afternoon and Wednesday morning.

More than 550 venues around the world rely on AudienceView to provide stability and business efficiencies so they can spend more time cultivating relationships, maximizing sales and donations, and enhancing the overall customer experience.

AudienceView is proud to be a gold-level sponsor of this year’s INTIX conference.

About AudienceView Ticketing

AudienceView Ticketing provides a fully integrated, web-based ticketing, CRM and fundraising solution to more than 170 sports, arts, entertainment and non-traditional ticketing organizations worldwide. Supporting both in-house and hosted ticketing models, AudienceView’s white-label solution offers the ability to create unlimited online brands, control your venue and event data, access real-time business data and interact directly with your customers. AudienceView’s leading-edge solution opens the door to superior venue management, an enhanced customer experience and ultimately, increased revenue. For more information about AudienceView Ticketing, please visit AudienceView.com or connect with the company on Facebook (http://www.facebook.com/audienceview) and Twitter @AudienceView (http://twitter.com/AudienceView).

Media/interview requests:

Christine Payne
Primoris Group Inc.
+1 416.489.0092
media@audienceview.com