Business Analyst

Location: Toronto, Ontario, Canada or Remote
Type: Full Time

The AudienceView Business Analyst will possess in-depth knowledge of the AudienceView product and the Ticketing industry. He/she will enable the successful implementation of AudienceView product into the client’s organization through the configuration and customization of product modules as well as modification of client business processes. The Business Analyst will understand the product architecture and infrastructure requirements. 


  • Maintains a thorough knowledge of the AudienceView application (Subject Matter Expert)
  • Work on all aspects of software development life cycle (SDLC): document requirements, monitor and provide feedback during development and provide support for user acceptance testing (UAT)
  • Oversee all aspects of data migration: analyze legacy data, map to new data structure, manage schedule and content for cycles of data migration, manage testing and validation, manage cutover of data migration
  • Plans own work within the scope of the project. Contributes to the allocation of work between the client and AudienceView. Proactively solicits feedback to and from the client. Including scope, quality, risk, issue tracking, human resources, scheduling and communication procurement.
  • Performs extensive customer product configuration. Maps business process requirements to standard application functionality and identifies gaps that must be addressed to fully meet business and operational needs
  • Develops relationships with a variety of people from all levels in the client organization. Acts as a key, high profile contact with the client. Analyzes and seeks to understand client needs, clarify expectations and keep the client informed of progress and activities. Coaches the client or contributes to the development of client skills
  • Produce and deliver product training through Webex and in person
  • Produces project documents in a timely manner
  • Creates and documents designs for custom development, as required by client
  • Identifies opportunities and challenges for the client company and proposes a future business direction for the new implementation
  • Completes project tasks assigned by project manager by due date and uses designated project management tools
  • Communicates and provides status updates to project manager and/or customer as requested


  • 3-5 years experience in the Ticketing Industry
  • Ability to resolve complex application problems
  • Strong interpersonal skills including the ability to effectively work with people in immediate team, other departments and/or outside the enterprise. Experience working with and coordinating cross-functional teams
  • Must be adaptable and be comfortable in a dynamic, fast paced environment. Able to work with multiple projects and balance multiple priorities
  • Excellent oral and written communication skills are required as well as strong organizational skills and attention to detail
  • Excellent public speaker
  • Experience working with agile SDLCs is an asset
  • Strong knowledge of the fundraising requirements of the not for profit arts sector is an asset.
  • Experience with software deployment is an asset
  • Experience with requirements gathering is an asset


AudienceView’s platform is relied on to power over $2 billion in transactions each year, servicing over 550 venues in 15 countries, by clients that range from University of Minnesota Athletics, Wembley Stadium and Opry Entertainment to events such as the FA Cup, Edinburgh International Festival and Los Angeles Film Festival.


 Start at 3 weeks vacation per year
 Flexible hours and work remote opportunities
 Comprehensive benefits
Full kitchen with free fruit, coffee
Monthly cake day
Bagel day every Wednesday
Games room
Fun company parties & events
Speaker series with industry leaders
Learning & development opportunities