Peace of mind for your customers.

Ticket refund guarantee

Increase buyer confidence and sell more tickets.

Refund protection is a service that provides ticket buyers with the option to add a refund guarantee during the online ticket purchase flow. Beyond increasing customer satisfaction, live events organizations benefit directly by reducing (or eliminating) staff time spent on refund requests.

AudienceView has partnered with Booking Protect to integrate seamlessly within AudienceView Unlimited and AudienceView Professional, making it easy to add refund protection during the checkout process.

If your customer files a successful claim, Booking Protect handles the payout purchase.

Customers are happier and your team has fewer complaints. It’s a win-win-win.

How it works

Ticket buyers see a pop-up, designed with your branding standards, that provides them with the option to purchase ticket protection.

Booking Protect handles all elements of the refund in the case that an event goer could not make it to the event.

That's it! Your customers are now happy.

Booking Protect is added incentive for our patrons to protect their purchase. The process was easy to implement, seamless and efficient for the customer.

David Cushing
Vice President, Ticketing, Broadway San Francisco

Why AudienceView clients love working with Booking Protect